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CA
IT Asset Manager 12.8 is Now Available
CA Technologies announced the General Availability of CA IT Asset Manager 12.8
and CA Asset
Portfolio Management 12.8 on May 13, 2013. CA IT Asset
Manager 12.8 includes the upgrade for customers with CA Asset Portfolio Management
11.3.4 which provides a new and improved platform with
increased performance and an enhanced user interface along with the
ability to take advantage of the many new software asset management
capabilities introduced in CA ITAM 12.7 September, 2012. New features for
CA IT Asset Manager
12.8 include:
- CA Asset Portfolio
Management Migration for 11.3.4 customers to upgrade to 12.8
- Fully Web-based Solution
with ITAM Data Importer now on the Web
- Mass Change Wizard
- Expanded Data Filtering
- Uploading Attachments
- Additional Relationships
- Improved Data Validation
- ITAM Common Homepage
- Common Asset Viewer
Enhancements
Note: Please refer to the product roadmap for more information on our
future plans with the ITAM solution. In addition, the ITAM
Differences Between CA IT Asset Manager 12.8 and Prior Releases (CA
IT Asset Manager 12 and CA Asset Portfolio Management 11.3.4) document is
available on the product
support site with details on the release and helps determine the
timing of your upgrade.
We also encourage you to visit the CA IT Asset Manager Product
information pages on the CA Support
Online website for more information along with the Known Issues
document before beginning your installation or upgrade. Direct links to
ITAM Product home pages at support.ca.com:
A
Message From the CA Service Desk Manager Product Management Team
We have a new process for submitting and tracking enhancement requests
for CA Service Desk Manager. The new process is designed to provide a
more collaborative and customer-centric process for viewing, submitting,
and tracking product enhancement requests.
Starting July 15, 2013, all product enhancement requests for CA
Service Desk Manager should only be submitted through the CA Service
Management Global User Community (SM GUC) using the "Idea"
portal. The SM GUC can be accessed from here.
The enhancement requests will be received through the legacy mechanism
for CA Service Desk Manager Releases 12.6 and 12.7 ONLY until July 14,
2013, and will be reviewed systematically. We recommend that you start
using the "Ideas" portal for submitting the enhancement
requests. Existing DAR requests targeting versions that are in
End-of-Service status (version 12.5 and prior) will be closed. It is
highly recommended that you submit an Idea through the Ideas tab of the
SM GUC if you had an enhancement request or a feature that:
- Was submitted earlier as
a DAR for release 12.5 and prior, AND
- Has for some reason not
yet been incorporated, OR
- Continues to be a
significant business challenge for your organization
The CA SM GUC is an active and growing CA Community with participants
collaborating to get answers to their questions, share knowledge, and
submitting their requirements for enhancements. CA Technologies Product
Management, Technical Support, Research & Development, and Technical
Services groups are members of this community. The SM GUC provides an
extraordinary opportunity to collaborate with other customers and also
provides an unprecedented opportunity to collaborate closely with key
members of the CA Technologies technical experts and decision makers. The
CA SM GUC is open to all customers at no cost and provides access to:
- Idea Portal with
"voting" and commenting features
- Key product announcements
and updates
- Community Message Boards
- A Social Networking
Dashboard related to CA Service Management
- Member Blogs and
Community Documents
- A calendar of events and
Webcast archive
- And much more!
After joining the CA SM GUC, you can find an overview of the general
community guidelines as well as specific information on the Ideation
process and functionality. Additionally, there is a short video
demonstration and overview of the Idea portal. You can access the video here.
You should continue to raise any trouble tickets via CA Support Online. There is no change in
the process for technical support tickets.
The
Service Desk World is Changing. Are you Keeping up?
In today's dynamic and fast pace environment, business requirements can
change at a rate that makes it extremely difficult for IT to keep up. The
CA Technologies Evolve Your Software initiative helps you with product
lifecycle planning which will ensure that you are maximizing your
technology investments with CA. Our goal is to make it easy for you to
adopt the latest releases of our products and stay ahead of the changes
in your organization.
The first of several programs we are launching is the CA Service Desk
Manager Turbocharge program aimed at getting our CA SDM customers on to
the latest release. CA Service Desk Manager 12.7 is stocked with
enhancements for user experience, mobility, self-service, and user
collaboration - all of which increases productivity and positions IT as a
business enabler!
Let us help you plan your upgrade to CA Service Desk Manager 12.7
today so that you can begin taking advantage of the array of benefits
this release offers! To find out more about Evolve Your Software, please
visit our Customer
Lifecycle Solutions website.
Forrester
Research Report: "Master the Service Catalog Solution Landscape in
2013"*
This new report reviews the latest information about service catalogs,
including how IT infrastructure and operations (I&O) leaders evolve
their service catalog into a strategic control point for the business to
enable visibility, agility, and control. "This report examines the
service catalog imperative and helps I&O professionals understand
their maturity level and get a hold on the diverse service catalog
solution landscape, as choosing the proper tool is vital to catalog
success." You can access a complimentary copy of this report at CA
Technologies.
*Forrester Research, Inc., "Master the Service Catalog Solution
Landscape in 2013", June 12, 2013
EMA
Impact Brief: "CA Technologies Optimizes its Service Catalog to
Support More Dynamic Consumer Demand"**
In this Impact Brief, "CA Technologies Optimizes its Service Catalog
to Support more Dynamic Consumer Demand," ©2013 Enterprise
Management Associates, Inc., CA Service Catalog 12.8 and its capability
for enhancing the user and consumer experience inside and outside of IT
is reviewed. There is a changing face of IT, and much of it is being
driven by an empowered, computer savvy, and far more demanding internal
and external consumer population. These users are increasingly changing
the course of how businesses and IT organizations operate and bring value
to the business community. As a result, IT must provide more diverse,
more effective, and more responsive IT services. With CA Service Catalog
12.8, CA Technologies commitment to user experience in both creating and
requesting services may well be unmatched in the industry. You can access
this Impact Brief at CA
Technologies.
**EMA, "CA Technologies Optimizes its Service Catalog to Support
more Dynamic Consumer Demand", March 28, 2013
New
Software Asset Management Whitepaper
Achieving software compliance is typically dependent on tedious, manual
tasks to assemble an accurate software inventory for license management.
The challenges are further compounded by a lack of standards in both the
products needing identification and the tools designed to provide this capability.
In this whitepaper, Why
Software Asset Management Is So Difficult-and How to Simplify It, you
will learn about the availability of technology that offers integration
and automation and can be leveraged to address the challenges surrounding
software inventory and license management. Solutions that include these
capabilities offer visibility into an organization's software environment
and work toward automatically associating all software licenses, use
rights and supporting purchase data to their respective software.
New
CA Technologies Service Management Insights Channel
CA Technologies recently set up a new Service
Management Insights Channel with our professional education partner
BrightTALK. Here in one location, you can get the latest news and views
about a wide variety of topics that will help you on your job today.
Webcasts will feature customers, analysts, partners and evangelists as
they talk about how you can transform your complex IT service portfolios
into well-managed, optimized productivity solutions that make it easier
for business users to get what they need, when they need it, while
reducing operational cost and driving greater efficiency.
While registration is required to view recorded sessions and
participate in live webcasts, there is never a charge or user fee. And
attending many of the webinars will earn you priSM® CPD credits.
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