Join us for the Development Exchange (DevEx) Webcast on Wednesday, November 11, 2009 at 11:00 a.m. EST.  The topic will be Service Management:  Designing A CI Service Model.<br><br>

A layered approach to design a CI Service Model has proved to work out quite well during customer engagements. This session covers how this approach has been used with customer examples implemented in CA CMDB, and how it has evolved to become the foundation for a best practice recommendation to be published in a white paper.<br><br>

Presenters:  John Sorensen<br><br>

Development Exchange has invited you to attend an online meeting using Microsoft Office Live Meeting:<br><a href="
https://www.livemeeting.com/cc/cai/join?id=PBTG84&role=attend&pw=n9rS_%5Bj7x">https://www.livemeeting.com/cc/cai/join?id=PBTG84&role=attend&pw=n9rS_%5Bj7x</a><br><br>

<b>Add to my Outlook Calendar:</b><br><a href=" 
https://www.livemeeting.com/cc/cai/meetingICS?id=PBTG84&role=attend&pw=n9rS_%5Bj7x&i=i.ics">https://www.livemeeting.com/cc/cai/meetingICS?id=PBTG84&role=attend&pw=n9rS_%5Bj7x&i=i.ics</a><br><br>

AUDIO INFORMATION:<br>
-Telephone conferencing - Use the information below to connect:<br>
        Toll-free:            +1 (866) 395-2617<br> 
        Toll:                 +1 (706) 679-8748<br>
        Participant code:     37245130<br><br>