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INFRASTRUCTURE
ISO - installation medias available?
SERVER available?
Administration Credentials available? (or someone to type)
PRE REQ .NET Framework
PRE REQ IIS
PRE REQ JAVA - JDK
PRE REQ - acrobat reader - for documentation
PRE REQ - Flahs Player - for end user
CA EEM installed
CA PAM - Process Automation installed
CA SDM - Installed
CA BI - Business Intelligence Installed
Options Manager - configured (can be many check all)
Security Data Partition configured
Security Roles configured
Loads - Categorys/Areas- pcat - Prob_Category - Prob_ctg
Loads - job title
Loads - Department
Loads - Groups
Loads - Contacts
Loads - Group Members
Loads - location
Loads - (can be many check all) - company, org, ....
RIP Config - Status Transition
RIP Config - SLA`s
RIP Config - Priority Matrix
Workshift
Customization - New tables
Customization - New forms
Customization - Spel codes
Customization - PAM codes
Customization - BOXI - New Reports
Training - Analyst
Training - End users
Go Live


ImagesDescription
enduser_01.png01. End user screen
enduser_02.png

02. looking for $NX_ROOT/bopcfg/www/htmpl/web/employee/about.htmpl.

and

copy to

$NX_ROOT/site/mods/www/htmpl/web/employee/about.htmpl

 

AND IF CLIENT?

Looking for customer folder

 

$NX_ROOT/bopcfg/www/htmpl/web/customer/about.htmpl.

 

WSP.png03. Open WSP
WSP_File_Open.png

04. File

05.Open

WSP_open_about.png06. Open About.htmpl
WSP_open_about_edit.png07.Editing
WSP_Save.png08. Save
WSP_publish.png
WSP_Publishing.png
pdm_webcache.png
imageDescription
enduser.png

00. Efeito Somente aparece incidentes para funcionários e convidados

 

Siga os passos abaixo para configuração, a seguinte configuração irá programar o CA SDM para apresentar além de incidentes as solicitações aos usuários

01. LOGIN CA SDM usando uma conta de administrador
02. Clique na ABA Administração
03.Gerenciador de Opções
04. Gerenciador de solicitações
employee_intf_incident_support_RI.png

05. employee_intf_incident_support

 

Incident and Request

guest_intf_incident_support.jpg06. guest_intf_incident_support
07. Reinicie os serviços do CA SDM

 

English version

CA SDM - How to Configure request and incidents for end user - ticket type

 

Procedimento validado por William Teixeira