I documented here my own experience applying patch for 14.1.02, please don't use this like unique reference my reality can be different.
The webcast occurred nov/2015 was recorded and published, can be visualized on Replay - Announcing New CA Service Management Capabilities and you can download pre CA Service Management 14.1.02 Release Overview
The official procedure was documented on CA WIKI Implementing CA Service Management 14.1.02
|01. Download CA Service Desk 14.1 CUMULATIVE - 18.104.22.168- RO86281|
02.Extract the file using following command
cazipxp.exe -u RO86281.caz
|03. Extract CASM_14.1.02_CommonPatchInstaller_Win.zip.|
|04. Double-click Setup.exe.|
|05. Review and accept the license agreement terms.|
06. In Database Configuration,
select Microsoft SQL Server (or Oracle as the database type).
Ensure that you have installed Microsoft SQL Server or Oracle database client in the system
|07. Click Next.|
|08. On the product selection page, the patch installer identifies the CA Service Management products installed in the system. Verify and click Next.|
|09. Review the Patch Information Summary page and click Next.|
|10. Review Installation progress. Click Install to install the selected product/products on your local system.|
|11. Review the installation task review progress bar. Once it reaches 100%, click Next.|
|12. Review patch Installation summary screen for the following:|
|13. Click Finish to exit the installer.|
14. Run pdm_configure
Important! Do not select Load Default Data.
|17.Navigate to NX_ROOT\data folder.|
pdm_load -f santafe_insert.dat
pdm_load -f santafe_update.dat
pdm_load -f tucson_insert.dat
pdm_load -r -f tucson_delete.dat
19. Alert users to clear browser cache. Run the following command:
20. Do you have secondary(s) server(s)?
Repeat Step 14 ( pdm_configure )
Step 19 (pdm_webcache)
on each of secondary server.