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CA Xtraction::. Pré requisitos

Posted by TMACUL Champion Mar 30, 2017

Hardware Recomendado

  • 02Gb de RAM


Software Recomendado

  • Windows Server 2003 ou mais recente
  • IIS6 ou mais recente
  • .NET Framework 4.0
  • Oracle Client 8.2.7  ou mais recente (se utilizar o Oracle Database)


Banco de dados

  • Microsoft SQL Server 2000  ou mais recente



  • Adobe Flash Player v10 ou mais recente
  • Adobe Flash capable web Browser (IE, Firefox, Chrome)

Se ocorrer algum um erro na comunicação entre o servidor de email e o SDM, as notificações da solução não enviadas são colocadas em fila no diretório %NX_ROOT%\site\mail_queue.


Quando o servidor de correio fica ativo novamente, o SDM irá processar e enviar todos os emails.


Desta forma de acordo com o caso pode ser necessário tomar alguma ação, por exemplo, se há um grande volume de emails da fila e/ou se estes emails são antigos e provavelmente não são válidos atualmente, portanto uma ação como exclusão pode ser prudente:


  • Excluir manualmente as mensagens do diretório %NX_ROOT%\site\mail_queue de acordo com a necessidade.



Guia de Administração Release 12.7.00 Caixa de Correio 

Guia de Administração Release 12.7.00 Opções de email 


CA “Platinum Sponsor” of @CloudExpo NY & Silicon Valley | @CAinc #DevOps

CA Technologies helps thousands of companies succeed in the application economy


SYS-CON Events announced today that CA Technologies has been named "Platinum Sponsor" of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.

CA Technologies helps customers succeed in a future where every business - from apparel to energy - is being rewritten by software. From planning to development to management to security, CA creates software that fuels transformation for companies in the application economy. With CA software at the center of their IT strategy, organizations can leverage the technology that changes the way we live - from the data center to the mobile device. CA's software and solutions help customers thrive in the new application economy by delivering the means to deploy, monitor and secure their applications and infrastructure.


@DevOpsSummit at Cloud Expo taking place June 6-8, 2017, at Javits Center, New York City, and is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world.

DevOps at Cloud Expo / @ThingsExpo 2017 New York 
(June 6-8, 2017, Javits Center, Manhattan)

DevOps at Cloud Expo / @ThingsExpo 2017 Silicon Valley
(October 31 - November 2, 2017, Santa Clara Convention Center, CA) 



CA Technologies

Founded as Computer Associates more than 40 years ago, over the last four decades this New York-headquartered giant has grown into one of the biggest providers of enterprise software in the world



CA's portfolio is split into six areas, the first being tools that help its customers ‘Plan'. In this section is the vendor's Agile Central SaaS platform for software development, and its CA Project and Portfolio Management (PPM) tool for managing investments. Also included in the Plan sector is the Flowdock tool, which is designed to help software-development teams work collaboratively.

The Build section of the vendor's portfolio contains a range of tools to help customers build applications. These include the Service Virtualisation product, which aims to simulate unavailable systems during the software-development process, the Live API Creator for developing APIs, and CA Mobile App Services, which covers various back-end functions. The vendor's Mainframe Deployment solution is designed to help end users "start their digital transformation journey".

CA also has a range of offerings to allow software developers to Test their creations, including the Test Data Manager automated tool, and the Agile Requirements Designer product for creating business test cases during early stages of development. CA's BlazeMeter product is designed for clients to "run massively scalable open source-based performance tests".

The Deploy portion of CA's software kitbag is built around its CA Release Automation tool for automating and managing application deployments.

In the Operate area of CA's portfolio are a range of products for monitoring and applications and infrastructure, including Application Performance Management, which aims to measure and improve end-user experience, and App Experience Analytics, which offers usage and performance data. CA Unified Infrastructure Management measures system and infrastructure performance, while Workload Automation aims to enable "application and operations teams to work together to respond quickly to real-time business demands". Also in the Operate portfolio is the CA's self-explanatorily named Service Management and Mainframe Management and Analytics products.

The final section of CA's software portfolio is dubbed Secure, and includes its Identity Management, Payment Security and Privileged Access Management products. Also in this section are the CA Advanced Authentication MFA tool, the CA Single Sign-On identity access management offering, and the vendor's Data Content Discovery product, which allows users to locate and secure sensitive data on IBM mainframes.





The CA Global Partner Programme manages reseller partners across three tiers: entry-level Member; mid-tier Premier; and top-tier Advanced. Beyond this it has specialised designations for Global Service Provider and Global System Integrator partners, of which it has 164 and 90, respectively. Managed Service Provider partners also receive their own section of the channel scheme, while partners of Rally Software - which was bought by CA two years ago - can work with the vendor giant via a special referral programme for the former Rally technnology.




Founded: 1976

Number of employees worldwide: 11,000 worldwide as of 31 March 2016

Annual revenue: $4.025bn (€3,89bn) in FY16

Percentage of global revenue generated in EMEA: 22.4 per cent ($903m) in FY16

Channel centricity: Hard to obtain a reliable figure, but in late 2013 CEO Mike Gregoire claimed that 57 per cent of global sales involved partners

Location of global headquarters: New York City, US

Location of EMEA headquarters: Morges, Switzerland

Total number of locations in EMEA: 26 across the region including the regional HQ plus sites in the UK, Denmark, Finland, Norway, Sweden, Belgium, the Netherlands, Poland, Czech Republic, Russia, Turkey, Greece, Slovakia, Hungary, Croatia, Portugal, Israel, South Africa, Morocco, Saudi Arabia, Kuwait, the United Araba Emirates (x2), Lebanon, and Qatar

EMEA senior management: Marco Comastri, president, CA Technologies EMEA


Contact details

Rte de la Longeraie 9
1110 Morges

+41 21 805 07 00

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CA Technologies Recognized for Exceptional Customer Service and Support 


Business WireMarch 16, 2017


CA Technologies (CA) was again named a recipient of the NorthFace ScoreBoard AwardSMfrom Omega Management Group Corp in recognition of achieving excellence in customer service and support for 2016. This marks the fifth consecutive year that CA has received the award.

Presented by the Omega Management Group, industry specialists in the field of customer experience management, the award recognizes companies that have exceeded expectations in customer satisfaction during the prior calendar year, based on an independent analysis of surveys from their own customers.

“The NorthFace ScoreBoard Award recognizes organizations who not only offer exemplary customer service, but who also center their existence on a deep commitment to exceeding customer expectations,” said John Alexander Maraganis, president & CEO of Omega. “The majority of companies are repeat recipients, underscoring an ongoing commitment to implementing a Customer Experience Management strategy.”

“At CA, our mission is to remove the barriers between ideas and business outcomes for our customers,” said Dayton Semerjian, general manager, Global Customer Success, CA Technologies. “We are honored to receive the Omega NorthFace ScoreBoard Award based on our customers’ feedback. As we continue to focus on delivering a great customer experience, we take pride in knowing we are successfully meeting our customers’ ever increasing expectations of support.”

In 2016, Omega judged more than 250 projects, many international in scope, from 70 companies based in the U.S. and abroad.

The NorthFace ScoreBoard Award ceremony will take place at Omega’s annual Symposium for Customer Operations & Relationship Exposition (SCORE) 2017 Conference taking place later this year.


Omega Management Group 

Honorees – Ethisphere® Institute | Good. Smart. Business. Profit.® 


Business WireMarch 13, 2017

CA Technologies Named as a 2017 World’s Most Ethical Company by the Ethisphere Institute for the Second Time 



CA Technologies (CA) today announced that it has been recognized by the Ethisphere Institute, a global leader in defining and advancing the standards of ethical business practices, as a 2017 World’s Most Ethical Company®.

For the second year in a row, CA Technologies has been recognized and is one of only 3 winners in the Software and Services category, underscoring the company’s commitment to leading ethical business standards and practices.

“Companies that want to succeed in the Application Economy – where the world becomes smaller and customers grow more savvy every day – must focus on operating their businesses with the highest ethical standards,” stated Mike Gregoire, chief executive officer at CA Technologies. “We know that to effectively build long-term partnerships with our customers, a foundation of trust is fundamental. That requires an unwavering commitment to conducting ourselves with integrity in every aspect of our business. Without a strong ethical base, companies simply cannot last. We are proud of everything we do, but we are also proud that we do everything the right way.”

“CA is honored to once again be named one of the World's Most Ethical Companies by the Ethisphere Institute," states Joel Katz, chief ethics and compliance officer, CA Technologies. “We believe that a strong ethical foundation within our company is the best way to help ensure sustainable business success. This recognition would not have been possible without the positive contributions to our ethical culture from our employees - all of whom should take pride in being included on this year's list."

Twenty-seventeen is the eleventh year that Ethisphere has honored those companies who recognize their role in society to influence and drive positive change, consider the impact of their actions on their employees, investors, customers and other key stakeholders and use their values and culture as an underpinning to the decisions they make every day.

“Over the last eleven years we have seen the shift in societal expectations, constant redefinition of laws and regulations and the geo-political climate. We have also seen how companies honored as the World’s Most Ethical respond to these challenges. They invest in their local communities around the world, embrace strategies of diversity and inclusion, and focus on long term-ism as a sustainable business advantage,” explained Ethisphere’s Chief Executive Officer, Timothy Erblich. "Congratulations to everyone at CA Technologies for being recognized as a World's Most Ethical Company."

Methodology & Scoring

The World's Most Ethical Company assessment is based upon the Ethisphere Institute’s Ethics Quotient® (EQ) framework which offers a quantitative way to assess a company’s performance in an objective, consistent and standardized way. The information collected provides a comprehensive sampling of definitive criteria of core competencies, rather than all aspects of corporate governance, risk, sustainability, compliance and ethics.

Scores are generated in five key categories: ethics and compliance program (35%), corporate citizenship and responsibility (20%), culture of ethics (20%), governance (15%) and leadership, innovation and reputation (10%) and provided to all companies who participate in the process.


This year, 124 companies were designated as World’s Most Ethical Companies. These companies represent 52 industry sectors headquartered in 19 countries. The full list of the 2017 World's Most Ethical Companies can be found at

Best practices and insights from the 2017 honorees will be released in a series of infographics and research throughout the year (view or download the 2016 insights). Organizations interested in how they compare to the World’s Most Ethical Companies are invited to participate in the Ethics Quotient.

About the Ethisphere Institute

The Ethisphere® Institute is the global leader in defining and advancing the standards of ethical business practices that fuel corporate character, marketplace trust and business success. Ethisphere has deep expertise in measuring and defining core ethics standards using data-driven insights that help companies enhance corporate character. Ethisphere honors superior achievement through its World’s Most Ethical Companies recognition program, provides a community of industry experts with the Business Ethics Leadership Alliance (BELA) and showcases trends and best practices in ethics with the publication of Ethisphere Magazine. More information about Ethisphere can be found at:

CA Service Desk Manager System Administrator Job 


Date: Mar 10, 2017

Location: Fort Bragg, NC, US

CA Service Desk Manager System Administrator (Job Number:425872)


We have a career opening for a System Administrator at Ft. Bragg, NC. The System Administrator is responsible for installing, configuring, and administrating virtual Microsoft based servers in support of business processing requirements. Installs, upgrades, and patches operating systems and complex software packages. Schedules installations and upgrades in accordance with established IT policies and procedures. Conducts routine software audits of Microsoft based servers to ensure compliance with established standards, policies, and configuration guidelines. Must be a self-starter; capable of working independently, under limited direction, and in a team environment. Focus of this position is on Computer Associates Service Desk Manager application and infrastructure.

PRIMARY RESPONSIBILITIES: The successful candidate must be able to do the following:

- Manage the Server and communication infrastructure for CA Service Desk Manager
- Create, execute and report on testing and implementation plans.
- Create, execute and maintain Standard Operating Procedures for Enterprise Services
- Excellent communication skills
- Capable of resolving complex issues
- Strong troubleshooting and debugging skills
- Capable of multi-tasking
- Must be a self-starter; capable of working independently, under limited direction, and in team environments



- Must possess a current DOD Secret clearance (or higher level clearance).


- Bachelor’s degree and 9+ years as a Systems Administrator (Microsoft). Additional training, technical certification, and/or years experience may be substituted in lieu of a degree
- Experience maintaining Microsoft Windows Server 2008 R2, and Windows Server 2012 /2012R2 platforms.
- Level II DoD 8570 certification: Comptia Security+ CE
- Must be a U.S. Citizen and have the ability to obtain a SECRET clearance


- MicrosoftMicrosoft Windows Server 2012R2 certification

SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC provides systems engineering and integration offerings for large, complex projects. Headquartered in McLean, Virginia, SAIC has approximately 15,000 employees and annual revenues of about $4.3 billion.

EOE AA M/F/Vet/Disability

Job Posting: Mar 10, 2017, 2:36:47 PM
Primary Location: United States-NC-FORT BRAGG
Clearance Level Must Currently Possess: Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time

Job Segment: System Administrator, Service Manager, Engineer, Secret Clearance, Service Desk, Technology, Customer Service, Engineering, Government

bop_sinfo -dq grc


Factory grc < ca_resource_class >
producer_id LOCAL STRING(20)
persistent_id LOCAL STRING(60)
delete_flag inactive SREL -> actbool.enum REQUIRED
last_mod_dt last_update_date DATE
family family_id SREL ->
description STRING(255)
last_mod_by last_update_user STRING(64)
creation_date DATE
creation_user STRING(64)
version_number INTEGER
parent_id DATE


pdm_extract ca_resource_class

TABLE ca_resource_class
creation_date creation_user delete_time description exclude_registration family_id id inactive last_update_date last_update_user name parent_id tenant version_number
{ "01/13/2005 17:52:01" ,"Service Desk" ,"","Asset Discovery Class Default" ,"" ,"600" ,"2" ,"0" ,"01/13/2005 17:52:
01","Service Desk" ,"Discovered Hardware" ,"-1" ,"" ,"1" }
{ "" ,"" ,"" ,"" ,"" ,"601" ,"500" ,"0" ,"" ,"" ,"License" ,"-1" ,"" ,"0" }
{ "09/07/2005 14:09:07" ,"Service Desk" ,"","Unicenter NSM BPV Component" ,"" ,"602" ,"2851" ,"0" ,"09/07/2005 14:09:07","Service Desk" ,"Component" ,"-1" ,"" ,"1" }



select * from ca_resource_class


Attribute Alias

Object NameList sorted by Object Name in ascending orderAlias NameList not sorted by Alias NameAlias ValueDescriptionList not sorted by DescriptionStatusList not sorted by Status
grcdelete_flag_symboldelete_flag.sym Active
grcfamily_descriptionfamily.description Active
grcfamily.symbolfamily.sym Active
nrclass_descriptionclass.description Active
nrclass_typeclass.type Active




Summary CA SDM  MS SQL Querys 

Summary CA Service Management Community 

BRIEF-CA Technologies to acquire Veracode| Reuters 

Mon Mar 6, 2017 | 4:50pm EST


* CA Technologies to acquire Veracode, a leading SAAS-based secure devops platform provider

* Deal for approximately $614 million in cash

* Acquisition will add two to three percentage points of revenue, both as reported and in constant currency

* Fiscal year 2018 total revenue is expected to increase in range of 1 percent to 3 percent as reported, or 2 percent to 4 percent in constant currency

* Says transaction will be accretive to net income in fiscal year 2020

* Fiscal year 2018 gaap operating margins are expected to be in range of 26 percent to 27 percent

* Fiscal year 2018 total revenue is expected to increase in range of 1 percent to 3 percent as reported, assuming transaction closes in early april

* Expect deal to have a modestly adverse impact on GAAP and non-GAAP earnings per share, and cash flow from operations, in FY 2018, 2019

* Fiscal year 2018 non-GAAP operating margins are expected to be approximately 36 percent

* Combination of acquisition-related expenses and adjustments plus structurally lower margin profile of saas business model, expected to impact 2018 , 2019 results Source text for Eikon: Further company coverage:

The base URL of the Catalyst RESTful interface is:


Web Services API Reference Service Pack 04.2.02 



  <?xml version="1.0" encoding="UTF-8" ?> 
- <endpoint xmlns="">
- <module>
  <link href="http://<hostname>:7000/node/rest/nodemgr" rel="self" />
+ <module>
  <link href="http://<hostname>:7000/node/rest/broker" rel="self" />
- <module>
- <operation>
  <link href="http://<hostname>:7000/node/rest/CA:00074_CA:00074:01/_ops/QueryDatasetNames" rel="self" />
- <operation>
  <link href="http://<hostname>:7000/node/rest/CA:00074_CA:00074:01/_ops/SubmitStartRequestForm" rel="self" />
- <operation>
  <link href="http://<hostname>:7000/node/rest/CA:00074_CA:00074:01/_ops/Hold" rel="self" />
- <operation>
  <link href="http://<hostname>:7000/node/rest/CA:00074_CA:00074:01/_ops/QueryModuleConfigProperties" rel="self" />
- <operation>
  <link href="http://<hostname>:7000/node/rest/CA:00074_CA:00074:01/_ops/AbortStartRequest" rel="self" />
- <operation>
  <link href="http://<hostname>:7000/node/rest/CA:00074_CA:00074:01/_ops/Import" rel="self" />
- <operation>
  <link href="http://<hostname>:7000/node/rest/CA:00074_CA:00074:01/_ops/TransferTask" rel="self" />
- <operation>
  <link href="http://<hostname>:7000/node/rest/CA:00074_CA:00074:01/_ops/QueryProcessDataset" rel="self" />
- <operation>
  <link href="http://<hostname>:7000/node/rest/CA:00074_CA:00074:01/_ops/Start" rel="self" />
- <operation>
  <link href="http://<hostname>:7000/node/rest/CA:00074_CA:00074:01/_ops/DequeueStartRequest" rel="self" />
- <operation>
  <link href="http://<hostname>:7000/node/rest/CA:00074_CA:00074:01/_ops/QueryTasks" rel="self" />
- <operation>
  <link href="http://<hostname>:7000/node/rest/CA:00074_CA:00074:01/_ops/QueryStartRequestForms" rel="self" />
- <operation>
  <link href="http://<hostname>:7000/node/rest/CA:00074_CA:00074:01/_ops/Export" rel="self" />
- <operation>
  <link href="http://<hostname>:7000/node/rest/CA:00074_CA:00074:01/_ops/DelegateTask" rel="self" />
- <operation>
  <link href="http://<hostname>:7000/node/rest/CA:00074_CA:00074:01/_ops/Release" rel="self" />
- <operation>
  <link href="http://<hostname>:7000/node/rest/CA:00074_CA:00074:01/_ops/QueryStartRequests" rel="self" />
- <operation>
  <link href="http://<hostname>:7000/node/rest/CA:00074_CA:00074:01/_ops/UpdateDatasetParameters" rel="self" />
- <operation>
  <link href="http://<hostname>:7000/node/rest/CA:00074_CA:00074:01/_ops/QueryDatasetParameters" rel="self" />
- <operation>
  <link href="http://<hostname>:7000/node/rest/CA:00074_CA:00074:01/_ops/ReplyTask" rel="self" />
- <operation>
  <link href="http://<hostname>:7000/node/rest/CA:00074_CA:00074:01/_ops/TakeTask" rel="self" />
- <operation>
  <link href="http://<hostname>:7000/node/rest/CA:00074_CA:00074:01/_ops/ReturnTask" rel="self" />
- <operation>
  <link href="http://<hostname>:7000/node/rest/CA:00074_CA:00074:01/_ops/Cancel" rel="self" />
- <operation>
  <link href="http://<hostname>:7000/node/rest/CA:00074_CA:00074:01/_ops/UpdateModuleConfigProperties" rel="self" />
- <operation>
  <link href="http://<hostname>:7000/node/rest/CA:00074_CA:00074:01/_ops/QueryModuleConfigs" rel="self" />
  <link href="http://<hostname>:7000/node/rest/CA:00074_CA:00074:01" rel="self" />

CA Technologies on why 'enterprise' DevOps is different (and why do it in the first place?) - CW Developer Network 


So here’s my simple question, what do you think of the terms: DevOps or Continuous Delivery? I could write a whole blog on the taxonomy of these two terms, but it would be a waste of time.

While they are different and mean different things, in this piece I want to talk about adopting a transformative approach to the software lifecycle based on the methodologies that are in fact ‘common’ to both DevOps & Continuous Delivery.

In simple terms, we’re focusing on delivering a great software experience for the consumer through automation, collaboration and other good technology practice, which reduces waste.

Why is Enterprise DevOps different?

While most of us are familiar with applying DevOps to new applications, where you have something built conforming to modern standards, Enterprise DevOps is a far more complex beast.

Not only are we dealing with years of legacy code spanning hundreds or thousands of interacting applications, but also with long established lifecycles based on archaic code deployment and quality mechanisms.

So, why should we care about creating a Continuous Delivery solution for these antiquated systems?

If you want to do GOOD digital business for a customer, you need to have them interact with their core business transactions via the software you provide.

So, if you’re a bank you want your customers to interact with your core banking products (transfer and borrow money, pay for stuff etc.). If you’re a telco you want them to be able to use, add and remove basic functions like phone accounts and broadband, as well as consume OTT services like television, music, messaging and so on. Retailers want people to browse inventory and order using supply chain.

The challenge for many enterprises is that the systems which run the customer’s core transactions sit on legacy architecture. This could be a mainframe, an old UNIX system, C++, or even a combination of modern and legacy technologies connected in SOA.

In this situation, you have two choices:

  1. Create new innovative front ends and integrate that with all the legacy stuff, or
  2. Rewrite the whole system on modern architecture and platform (e.g. microservices)

Option 1 is a challenge.

To give an example, a few weeks ago we were working with the development partner for a large high street bank on its mobile platform. Most of the mobile component is new Java/JS and mobile development, but when they really need to change something which affects the customer transaction, they also need to apply changes to the core banking platform on the mainframe. How they co-ordinate the requirements, development, testing and release is obviously now exceedingly complex, so the solution is not just about the digital front end or “innovation” layer, it’s about the whole she-bang.

Option 2 is fine, but if 90% of your transactions are legacy the approach to re-write everything is a 10-year plan at best. If you are going to wait to innovate for 10 years until that migration finishes, then from a business perspective you’re doomed.

So you need something that answers 1 and 2, allowing you to innovate and integrate. This means you’re looking at creating a software factory which allows innovation at pace over complex integrated architecture. This is pretty much the problem set that Enterprise DevOps & Continuous Delivery solves, and why it is different to traditional DevOps & Continuous Delivery.

For this reason, if we care at all about doing digital business with our customers we should adopt such an approach.

Why do it, in the first place?

What is an organisation actually investing in?

For me there’s four key drivers:

  • Time to market – I want to deliver innovation through software faster, to be competitive and avoid market disruption from new entrants, or to capitalise on opportunities created by those new entrants or the market itself.
  • Quality – as I deliver faster I want the quality of the apps I deliver to increase, not decrease (delivering crappy apps is suicidal in today’s market).
  • Efficiency – In doing the above, I don’t want to have to hire thousands of people, it isn’t scalable or sustainable.
  • Compliance – on top of the above I need to make sure that any legal and compliance requirements are considered in the delivery chain.

A good Continuous Delivery solution will satisfy all four of these drivers. The proof of this pudding is in the latest research CA Technologies commissioned with Coleman Parkes, which shows that DevOps is a key driver of business growth. The research found that those organisations adopting advanced DevOps have seen a 38% improvement in speed to market (from 12.4 to 7.7 weeks) as well as an 83% improvement in customer experience.

When you add the fact that advanced DevOps usage increased Employee Productivity and Process Efficiency by 44% and 42% respectively, you can see that a business case can be produced from these drivers for most Enterprise DevOps & Continuous Delivery projects.

CA Technologies’ Poulter will follow this story up with a second piece entitled ‘Why horizontal value streams are the way to tackle Enterprise DevOps’, which we will link here once posted.

Exemplo de scoreboard / Gerenciador de Filas



  • Minha Fila
    • Meus Incidentes CODE = LOGININ - assignee = AND active = 1 AND type = \'I\'
    • Minhas Solicitações - assignee = AND (type = \'R\' OR type = \'\' OR type IS NULL) AND active = 1
    • Meus Problemas - assignee = AND active = 1 AND type = \'P\'
    • Agendados - active = 1 AND call_back_flag = 1 AND assignee = AND status <> \'RE\'
    • Agendados - Vencidos - assignee = AND active = 1 AND call_back_flag = 1 AND call_back_date < EndAtTime(\'TODO_TODAY\') and status<> \'RE\'
  • Meus Grupos
    • Sem Responsável
      • Incidente - (group.[group]group_list.member IN ( AND active = 1 AND type = \'I\' AND assignee IS NULL AND status <> \'RE\'
      • Solicitação - (group.[group]group_list.member IN ( AND active = 1 AND type = \'R\' AND assignee IS NULL
      • Problema - (group.[group]group_list.member IN ( AND active = 1 AND type = \'P\' AND assignee IS NULL and status <> \'RE\'
    • No Grupo
      • Incidente - (group.[group]group_list.member IN ( AND active = 1 AND type = \'I\' and status <> \'RE\'
      • Solicitação   -  (group.[group]group_list.member IN ( AND active = 1
      • Problema    -  (group.[group]group_list.member IN ( AND active = 1 AND type = \'P\' AND status <> \'RE\'
  • Não Atribuídos
    • Incidentes     CODE INUSG / (assignee IS NULL AND group IS NULL) AND active = 1 AND type = \'I\'
    • Solicitações  CODE= CRUSG /  (assignee IS NULL AND group IS NULL) AND (type = \'R\' OR type = \'\' OR type IS NULL) AND active = 1
    • Problema  CODE=PRUSG   /  (assignee IS NULL AND group IS NULL) AND active = 1 AND type = \'P\'