CA Service Management - CA Service Desk - CA Unicenter Service Desk - CA SDM / CA USD - End of Service Announcements

Blog Post created by TMACUL Champion on May 9, 2017
versionCodenameGA DateEnd of Service DateAnnouncement EoS or EoL
5.5August 01, 2002 (1999)June 30, 2007EoS
6May 15, 2003June 30, 2009EoS
11.0October 25, 2005April 30, 2012EoS
11.1January 18, 2006April 30, 2012EoS
11.2June 13, 2006April 30, 2012EoS
12December, 2008April 30, 2012EoS
12.1May 28, 2009December 31, 2012EoS
12.5April 27, 2010May 31, 2013EoS       Certification Matrix
12.6May 17, 2011December 31, 2015.EoS
12.7August 07, 2012December 31, 2015.EoS
12.9December 17, 2013March 31, 2018EoS
14.1phx-??? (phenix)November 10, 2014December 31,2018EoS
14.1.01sfe-71 (santafe)April 15th, 2015December 31,2018EoS
14.1.02tus-110 (tucson)November 11th, 2015December 31,2018EoS
14.1.03hmp-140 (hampi)June 19th, 2016December 31,2018EoS
14.1.414.1 CP4June, 26, 2017 December 31,2018EoS RU
September 20, 2017December 31,2018EoS
17.0alb-205 (albany)April 27, 2017
17.1SDR 17.1



EOS - End Of Service

EOL - End of Life



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As part of our ongoing commitment to customer success, we regularly release updated versions of our products. Today, we are pleased to announce the availability of CA Service Management 17.0.

Aligned with our strategic themes of targeted user experience, simplification, and unification of solution components, this release includes the following key features:

  1. Contextual Collaboration: Analysts using xFlow can collaborate with other analysts and subject matter experts in context of a ticket. Conversations and files are retained in the ticket timeline to speed up resolution of similar future tickets.
  2. Ticket Follow-up: xFlow now enables analysts to schedule follow-up on tickets along with reminders.
  3. Quick Profile: xFlow now provides Support Analysts with enhanced in-context profile and environment information about end users (customers).
  4. New consistent Look & Feel: CA Service Desk Manager, CA Service Catalog, and CA Asset Portfolio Management are updated with a new, consistent UI theme, unifying the look and feel of CA Service Management solution components, as well as xFlow.
  5. Improved accessibility compliance for Service Catalog: CA Service Catalog now offers significantly improved accessibility (section 508) compliance for End Users and Administrators.
  6. Easy upgrade: CA Service Desk Manager includes a Customization Upgrade Utility that semi-automatically merges customizations with out-of-the-box files enabling a quicker, reliable upgrade of CA Service Desk Manager.
  7. Improved compatibility: This release supports recent versions of Operating Systems, Databases, third-party technologies, and other interoperable CA Technologies products.




Release and Support Lifecycle Dates - CA Technologies 


CA Service Desk Family Release and Support Lifecycle dates - CA Technologies 


CA Service Desk Manager 14.1 Solutions & Patches - CA Technologies