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How do I find the IP address of the client machine that the user is using to access the CA Service Desk manager web inte… 


Document ID:  TEC1491482
Data:  16/06/2017



Quando há necessidade de encontrar a máquina do cliente, ou seja, o IP, onde um usuário está logado na interface da web do CA Service Desk Manager, o comando pdm_webstat pode ajudar com isso. 

CA Service Desk Manager r12.9, r14.1, r17.0
  1. Abra o Prompt do DOS
  2. Execute o comando "pdm_webstat -d"  .
  3. O resultado irá lhe mostrar o login do usuário e a informação no seguinte formato: <userid>@<IP address> para cada webengine, conforme a figura abaixo.


Também você pode utilizar o comando com -D (maiúsculo) "pdm_webstat -D", onde irá incluir uma informação adicional sobre a sessão do usuário.


CA Technologies Acquires German Firm for Mainframe Expertise 


By: Chris Preimesberger | June 15, 2017


Awkwardly named zIT Consulting makes software that helps administrators optimize the workloads on IBM System z data center mainframes.


CA Technologies is like the U.S. Marines in one important respect: It is among the few, the proud and the brave IT product and service companies that continue to help enterprises bring their mainframes into the 21st century.

With this in mind, the New York-based company told eWEEK June 15 that it has acquired a specialized software company to help them do this. It is the awkwardly named, Germany-based zIT Consulting, which makes software that helps administrators optimize the workloads on IBM System z data center mainframes.

Financial details of the acquisition were not made available.

CA does a lot of things for enterprise software developers. It makes tools and provides services of all kinds, including DevOps-related, agile-development products; security, software-as-a-service and automation tools; and it even has an API warehouse. CA has quietly become one of the largest one-stop developer shops in the world.

But it remains focused on mainframes, too. The acquisition, CA said, is proof that it is dedicated to continuing to help its customers with their mainframe computers--some of which, frankly, date back into the last century--to morph into what CA calls a "modern software factory" in order to obtain achieve better long-term value from their investments.

This is all about improving management of service-level agreements for critical workloads and to enable continuous optimization of mission-critical application delivery and operations. These are not simple tasks to accomplish on a daily, weekly, monthly and yearly basis.

The acquisition, CA said, also will enable users to:

  • automate capacity planning and real-time performance monitoring to provide business continuity expected by technical stakeholders;
  • deliver mainframe platform economics for business stakeholders through an easy-to-use, fully automated, and real-time-responsive dynamic capping that will help lower monthly software license charges (MLCs); and
  • deliver better and faster service with fewer skills, lower costs and prevent problems, not just react to them.

"Spikes in workload demand are always among the biggest problems admins of mainframes have to deal with on a regular basis," CA's General Manager of Mainframes Ashok Reddy told eWEEK. "Using our new tools from zIT Consulting, admins can automate how the workload is moved or divided to continually optimize to bring the load to where the free capacity may be available."

For more information on CA's mainframe capabilities, go here.

Enhancements to CA's Agile Product Lineup

The company last week unveiled CA Project Portfolio Management (PPM) and new features in its DevOps platform, CA Agile Central. It also announced new integrations between those two products that the company claims creates a 360-view of all work being delivered from agile and traditional teams across the enterprise.

Enterprises must be able to make important financial and portfolio decisions quickly in order to sense and respond to market changes and customer demands in real time. In order to so with confidence, companies need a transparent view into the status of their investments in real-time, so they can make better, fact-driven decisions.

CA is attempting to solve these issues here. With this, CA's enhancements to CA PPM and CA Agile Central offer:

  • Greater insights into current and future resource planning, including the industry's first telescoping capability to manage time scales within a single view.
  • New features for agile teams that offer flexibility in how teams work, without losing essential alignment to business strategy.
  • Integrations that allow customers to identify and prioritize the most important work.

The latest CA PPM solution offers the industry's first telescoping capability to more easily manage time scales within a single view. Resource managers can better anticipate and plan for future demand of resources while project coordinators have more visibility to better manage and staff current projects.

Additionally, new functionality includes built-in conversations to encourage collaboration, while pinning and filtering capabilities make it easy for users to isolate specific resource allocation problems and staffing conflicts.

CA Agile Central's key capability, Team Board, bridges the gap between team-level autonomy and company strategy with an unprecedented level of process flexibility, supporting Scrum and Kanban at the team level, while ensuring visibility and alignment to business strategy.

For more information, go here.


Chris Preimesberger 

Chris Preimesberger

Chris Preimesberger - News, Trends and Analysis - 

Notifying the Assignee of a Workflow Task when the Task Status changes 



Header 1Header 2

01. Selecione a categoria desejada em:

Administração > Service Desk >Solicitação/Incidente/Problema > Área

02. Selecione a tarefa deseja
03. Clique no Status Pendente
04. Clique em Atualizar ações quando verdadeiro
05. Selecione Múltipla Notificação
06. Incluir a ação e clique em OK
07.A ação está pronta para ser executada.

08. Clique na notificação e verifique as configurações


Tipo de Objeto: Tarefas de Solicitação/Incidente/Problema 


Tipo da Macro: Múltipla notificação

09. Em objetos Selecione "Workflow task assignee"
10. Não se esqueça, a mensagem de notificação automática deve estar ativa.

Best Places to Work in IT 2017 Employer Profile: CA Technologies 


Why you want to work there

Top 10 Rankings: No. 5 for benefits
A systems software developer in New York City, CA Technologies encourages its IT workers to come up with new ideas and figure out ways to make those ideas work. Tech professionals work in a collaborative environment that values teamwork, professional development, flexibility and career opportunities. Employees say one of the best benefits is working with talented colleagues who inspire and support one another in an environment enriched with opportunity and mutual purpose. The company values its employees' various life experiences and viewpoints and provides opportunities for workers to follow their interests.


Total U.S.-based employees: 5,482

Total U.S.-based IT employees: 324

IT employee turnover in 2016: 14%

IT promotions in 2016: 5%


Training days offered per IT employee in 2016: No set maximum

Training budget per IT employee in 2016: $1,722


Days of paid time off after one year of service: No set maximum

Days of paid time off after 10 years of service: No set maximum

Percentage of employee health insurance premium paid by employer: 81%


Awards and Recognition - CA Technologies 

Best Places to Work in IT 2016 Employer Profile: CA Technologies 

CA Technologies - Great Place to Work Reviews 

CA Technologies Named a Leader in Gartner Magic Quadrant for Project Portfolio Management, Worldwide 


Published on: 5th Jun 2017

CA Technologies (NASDAQ CA) today announced it has been positioned by Gartner, Inc. in the Leaders quadrant of the "Magic Quadrant for Project Portfolio Management, Worldwide." The report evaluated CA Project & Portfolio Management (CA PPM), and positioned CA Technologies highest in the Leaders quadrant for Ability to Execute.

According to the report, "Leaders can provide comprehensive, resilient and high-performance PPM functionality to the project-execution-level customer as well as to the portfolio-level customer. Additionally, leaders recognize the market need for different types of PPM products matching well with the proliferation of different project and work environments of their prospective customers. As such, leaders are acquiring and building out a thoughtful inventory of different PPM products supporting the varied types of customers looking for software in the PPM space."

"In order to lead, companies must anticipate their customer's needs and deliver on those needs faster than the competition," said Angela Tucci, general manager, Agile Management, CA Technologies. "CA Project & Portfolio Management provides our customers the ability to quickly correlate financial and business investments with value delivery, giving them the ability to anticipate, react and invest faster than their competition to meet market needs."

With CA PPM, companies can track and prioritize market and customer needs and make better decisions on how to invest limited resources to better optimize enterprise, IT, service and product portfolios. Available via the cloud, on-premises, and hosted delivery models, CA PPM improves business leaders' ability to prioritize strategic initiatives and resources.

CA Technologies was one of three vendors placed in the Leaders quadrant. A recognized leader in PPM, in November 2016 CA Technologies was named as a Leader in Gartner's "Magic Quadrant for Integrated IT Portfolio Analysis Applications."**

CA's Agile Management solutions are being demonstrated at the Gartner PPM & IT Governance Summit 2017, June 5-7 in Orlando, Florida and June 12-13 in London, England. For more information on CA Project and Portfolio solutions, visit: or visit CA at Booth #30 in Orlando, and Booth #P2 in London.

To receive a complimentary copy of the report, visit Magic Quadrant for Project Portfolio Management, Worldwide.

*Gartner, Inc., "Magic Quadrant for Project Portfolio Management, Worldwide," Daniel B. Stang, Matt Light, Teresa Jones, May 25, 2017. **Gartner, Inc., "Magic Quadrant for Integrated IT Portfolio Analysis Applications," Daniel B. Stang, Stefan Van Der Zijden, November 22, 2016.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About CA Technologies

CA Technologies (NASDAQ:CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy. Software is at the heart of every business in every industry. From planning, to development, to management and security, CA is working with companies worldwide to change the way we live, transact, and communicate - across mobile, private and public cloud, distributed and mainframe environments. Learn more at

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