CA Communities username: Samuel.Liebermann
Company: CA Technologies
Title: Sr. Support Engineer
Location: Vancouver BC (The happiest place to live in)
Why did you choose a career in Support?
In a way support career chose me, I never planned it. My first job after graduation was in a hotline for office machinery, and as much as I love technology I discovered that the interaction with end users, working together with them on achieving their goals is very satisfying. It also allows me to touch many technologies and disciplines.
Why is the CA API Management Community valuable to you and the customers you serve?
It provides great opportunity to deliver feedback from developers and users on the clients’ tech teams directly to our product management, as well as actively maintain searchable knowledgebase and brainstorming platform. Reading the community posts I often get wicked and creative ideas from our clients’ experienced developers.
Favorite dessert: Knafeh
Favorite 3 movies of all time:
History, woodworking, Languages, baking, hosting in CouchSurfing, cheese making
If you were an animal, which animal would you be and why?
2/3 of the time sleeping, 1/3 of the time free massage
A note from Kristen: Great answers, Samuel! I want to try some Knafeh now! Thanks for being a valuable member of the CA API Management Community!