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What’s New in CA App Experience Analytics 16.3?

By DerekStevens2 posted Sep 29, 2016 02:42 PM

  

In July, we announced the release of CA App Experience Analytics, a unique analytics solution that provides complete visibility into digital performance and customer experience across web, mobile, and wearable devices. With CA App Experience Analytics, you gain proactive, real-time insights into user behavior, buyer trends and omnichannel performance.

 

Today we’re announcing some major enhancements to the product that will strengthen the integration with CA APM provide even more detailed analysis on user behavior across channels.

 

Watch the On-Demand CA App Experience Analytics Live Demo and the Digital Transformation Virtual Summit to learn more.

 

CA App Experience Analytics 16.3 Features:

 

• Support for single page web applications (SPA) which use route change events
• Javascript Error Reporting for web applications
• Drill down for Web Applications to APM Transaction Traces

 

Limited Availability Features
• End-to-End Business Transaction Tracing
• Custom Metrics for Browser-based Apps
• Omnichannel CustomerID fingerprint
• On Premise deployment support
• Open Source RDBMS Data Store for on premise
• Xamarin Support

 

Support for Web Apps (including Single Page Apps)

CA App Experience Analytics now features support for Single Page Apps including visibility into performance characteristics and user navigation.


Single Page Apps are web apps that provide a responsive, native mobile client like user experience. With Single Page App support, CA App Experience Analytics provides a comprehensive UX monitoring solution for web-apps. CA App Experience Analytics tracks the hard link pages of content loaded within a Single Page App load and also tracks the soft link pages initiated on the client side (without contacting the server) that results from a user event that causes a route change. IT operations and app owners alike can leverage the visual graphing to understand 3rd party content that slows down the app.

 

JavaScript Error Reporting

With this feature, CA App Experience Analytics users can assess the cost of JavaScript Errors with insight into how business transaction are impacted.

 

JavaScript Errors are the equivalent of a “crash” for browser analytics. This feature helps you understand how many unique “fingerprints” (devices or browsers) are impacted by each error type. When combined with the omnichannel correlation this feature is further amplified to show how many unique users are affected by JavaScript problems. JavaScript errors are tied to business transactions. This feature also benefits hybrid mobile apps. Fingerprinting (knowing when a user comes back) can tie directly to a user, helping prioritize impact. In other words, you know how many unique users are affected by each error.

 

 

 

Linked Tracing on Slow Network Calls

With this feature, CA App Experience Analytics users can quickly drill down into CA APM with trace specific transactions to reduce mean-time-to-repair.

 

CA App Experience Analytics, with its tight integration with CA APM, identifies transactions which CA APM has automatically flagged as slow backend calls and provides a route to trace deep into the actual user transaction starting from a real user session. This allows Operations to understand and react to the backend bottlenecks in application flow causing end user experience degradation.

 


 

End-to-End Business Transaction Tracing

With this feature, CA App Experience Analytics users can reduce mean-time-to-repair by gaining in-context insights to understand back-end application performance issues that are impacting the end-user experience.


CA App Experience Analytics provides an extensible framework to allow enterprises to define key business operations as ‘Business Transactions’ and monitor their success, latency or failure. This features is now available for Web and mobile apps. Transaction tracing provides a drill-down into CA APM Team Center so customers can take advantage of APM 10 features. Operations and app owners alike can now monitor their app based on the health and adoption of its key business workflows. They can prioritize performance improvements based on slowest transaction components and/or augment capacity to the components providing the biggest impact to the business.

 


 

Custom Metrics for Browser-based Apps

With this feature, CA App Experience Analytics users can create custom metrics to gain business perspectives of user interactions or performance issues.


Enterprises can now feed user and runtime business metrics alongside the events collected by CA App Experience Analytics. For example, a shopping cart value or user grouping can be fed to the data lake for a business data reporting using the Data Studio. With custom and business level metrics fed alongside the real user experience events, CA App Experience Analytics allows the app owner to gain a business perspective of user interactions or the impact of performance issues.

 

Onmichannel Customer ID Fingerprint

 

Enterprises can define for mobile and browser a CustomerID which persists across the different channels to the application or systems. This enables the ability to search for a specific user session in CA App Experience Analytics gaining Omnichannel user journey analytics. This allows the app owner to answer some key questions like show me all of “John Smith’s” sessions across mobile or web interactions.

 

On Premise deployment support

 

Customers who require an on premise deployment of CA App Experience Analytics can install it in their enterprise using the same software that CA Technologies deploys for our SaaS service.

 

Open Source RDBMS Data Store

 

CA App Experience Analytics’ infrastructure is revamped to adopt open source based Relational Data Store. Previously, CA App Experience Analytics used Oracle/MSSQL, but it now uses PSSQL. Customers don’t have to own RDBMS. We’ll support PSSQL as an embedded layer. Customers will incur no purchase/licensing costs to leverage the pre-integrated RDBMS DB embedded within CA App Experience Analytics. CA App Experience Analytics will provide support through the relational database layers in addition to the application and NoSQL Analytics DB layers.

 

Xamarin Support

 

As an industry-first rollout, CA App Experience Analytics supports iOS, Android & Windows apps developed by Xamarin Studio. Customers, especially windows shops, using the popular Xamarin IDE, can now leverage CA App Experience Analytics to gain insights on their mobile apps’ health, performance and customer adoption. CA App Experience Analytics provides granular insights on user gestures, app activity by an end user, network performance and app crashes for the app owner and operations alike to understand the app’s performance, user behavior and user experience.

 

And that’s not all! We’ve added a number of other new features to improve your experience and the benefit you gain from using CA App Experience Analytics. Join the on-demand CA App Experience Analytics Live Demo to learn more and visit the link below to sign up for the free trial!

 

Getting Started

 

There are two convenient ways to get started with CA App Experience Analytics.

 

Developers: The SDK-based CA App Experience Analytics Free Trial generates real-world customer data and provides you with the insights that are essential for delivering an exceptional user experience. The free trial takes five steps and less than five minutes to implement.

 

Operations, App Owners and Business Analysts: The CA App Experience Analytics Test Drive allows you to explore a CA App Experience Analytics environment, complete with all the app performance, crash and usage analytics you’d realize from a real-world installation without downloading any software.

 

To learn more, watch the On-Demand CA App Experience Analytics Live Demo and the Digital Transformation Virtual Summit.

 

 

Watch the Demo Videos

 

CA App Experience Analytics Demo: Understanding App User Behavior

CA App Experience Analytics Demo: Improving Digital Performance and Availability

CA App Experience Analytics Demo: Finding & Fixing Crashes Faster

 

Release Notes

 

You can find more details on CA App Experience Analytics 16.3 in the release notes.

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