There are several reasons why a set of CCTIs may need to be inactivated. And some times it is a big set with tens or hundreds of CCTIs. Unless you are very bored, making 300 CCTIs inactive manually is not a very good way to spend time. So, the idea is to add a column to the Bulk Upload spreadsheet and process related to the Status of the item…
Hello All, As of 23rd June at 12:45 PM ET we are experiencing a brief outage on the Service Aide Production instance, csm3.serviceaide.com. Please open a support case, we are working with the concerned team on this and will keep you posted regularly from the case. Regards, CSM Support Team
Is there a way to enter a Field for "Current Date" in the body of Communication? we have an action that will send out Manager emails for Impact Incident tickets, anyone can create the ticket and run the action to send Manager Communication - but we would like to have the current date in the body of message here is what we have for body of…(Show moreShow less)
@ Community, I'm excited to announce a new Cloud Service Management offering from ServiceAide. Service Desk Edition, is an offering of Cloud Service Management that focuses on solving all key Service Desk needs. It does not offer more mature Service Management capabilities such as change and configuration management. This offering is attractive…(Show moreShow less)
I'm very excited to announce that the new CSM analyst mobile app is now available in the App Store and at Google Play. You can download it now. Cloud Service Management on the App Store Cloud Service Management - Android Apps on Google Play I will be demonstrating the mobile app this week during this webcast Deliver Great Service Any…(Show moreShow less)
Another update to the mobile app was pushed to the app stores yesterday. It includes setting the source field of new tickets to "mobile", several defect fixes as well as enhancements related to Service Desk Edition (a new offering). Cloud Service Management Mobile App - Cloud Service Management - English - ServiceAide
Robsonbadam While there is no out of the box integration with Spectrum, there are many ways to integration with Cloud Service Management. You can use inbound SOAP web services, outbound web services or email. Can you provide more detail on what you want to achieve with Spectrum and CSM?