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Thank you for participating in the CA IDMS Customer Survey

By daveross posted Dec 21, 2017 04:40 PM

  

I wanted to thank all of you that participated with us in the CA IDMS 2017 Customer survey. We had a great response and in fact, CA IDMS exceeded the goals set for number of survey participants!

 

Obviously, there is no way we could have done that without your participation and great support.

 

Hopefully, you received direct responses from the CA IDMS team via the survey system in regard to your submissions.  In those responses, we indicated that we would be following up with all the survey participants.  We have setup this blog within the community, so that we can share the overall survey information and how we are using that information to plan the future for CA IDMS.

 

In some cases, we may also be reaching out to you individually to get more information on your comments and requests. Those individual direct communications have already started.

 

While the survey results are not ready to be published yet, CA IDMS did pretty well.  The survey participants listed some of our CA IDMS strengths as: 

 

Quality

Reliability

Performance

Prompt Issue Resolution

Support

 

And you also told us that we can improve:

 

Learnability

Ease of use

 

As part of the survey, we also received product suggestions, comment, requests, etc.  and we appreciate that you all participated and are helping to set the future plans.

 

We are currently finishing up our 2017 year, but our goal will be to correlate all the ideas received from the survey and add them to the CA Communities ideation site for your review and further input.  Look for these to start appearing in January.  We will use an "NPS SURVEY" tag in the ideation title so that you will know where the idea originated.

  

Also, please mark your calendar for the IUA Technical Conference coming May 7-11, 2018 in Plano Texas.  It will be a great get together to share knowledge, tips and tricks and so much more on CA IDMS. 

 

Dave Ross

Framingham, MA

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