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2016

District of Aargau.pngThe District of Aargau Optimizes Application Performance and Improves Service Transparency with CA Unified Infrastructure Management.

Business: The district of Aargau is one of the strongest economic regions in Switzerland. An attractive economic policy makes the area an inviting location for more than 30,000 companies.

Challenge: The IT department wanted to introduce standard SLAs, reduce the number of legacy infrastructure monitoring tools and achieve better service quality and transparency with a unified monitoring solution.

Solution: The team selected a solution based on CA Unified Infrastructure Management that would integrate with existing tools. This enabled it to take advantage of existing synergies, protect investments and reduce operating and license costs.

Benefit: Thanks to CA Unified Infrastructure Management, the Aargau administration has been able to eliminate 85 percent of its previous IT monitoring tools. Users benefit from efficient, rapid troubleshooting, unified SLA metrics for applications and services and increased quality and transparency.

The IT department (ITAG) for the administrative district of Aargau has approximately 100 employees and is responsible for the management of IT. It sits in the Finance and Resources department. IT is divided into four sections. Application Management (AM) is responsible for the software lifecycle of applications, including specifi c technical and support applications. More than 60 applications are currently managed by the department, some of which are extremely complex. In order to improve the service, the team launched an application infrastructure monitoring initiative that could be extended to multiple service areas. Even before the start of the project it was clear that only a successful combination of standardised processes with a fl exible solution architecture and the support of the individual application management teams would guarantee its success. The project had a number of objectives, including increasing transparency of SLAs, providing real-time information about the status of applications and providing a unifi ed platform for users.

Read the full story here: The District of Aargau Optimizes Application Performance and Improves Service Transparency with CA Unified Infrastructure Management.

Getting to know our featured user for January - Christopher_Walsh

 

christopher walsh featured user.jpg

 

What is your current role?

I am currently a Principal Support Engineer for NetQos, and I specialize in NFA.

 

Previous roles?

I also supported ITCM, BOXI, and Harvest (SCM) in the past.

 

What is the most challenging part of your current role?

Preventing issues for our customers, and finding ways to detect problems better so we can find them and fix them quicker.

 

What part of your job are you most passionate about?

Proactive Support, such as creating or enhancing tools like CA Remote Engineer, as well as creating knowledge content based on solutions we discover in support, to help us and our customers help solve their issues faster.

 

How have the communities helped you or been useful to you?

The communities have been a great learning tool to see how our customers use our products every day, understanding common pain points, and helps me communicate back to Product Management and Development on what our customers want.

 

Favorite movie of all time?

The Godfather/Fight Club

 

Favorite book?

War and Peace

 

Can you share an interesting fact about yourself?

I am a big baseball fan (NY Mets) and football fan (KC Chiefs).

I have been updating and enhancing the CA Remote Engineer Tool for NFA for the past few years. Recently, I worked on scripts for the new CA Check Up feature that can be used to detect problems on  your system and provide you with a solution in the form of a KB article. See: https://communities.ca.com/docs/DOC-231162782.

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CA Unified Infrastructure Management is Improving the Student Experience at St Gallen University

 

Business: The University of St Gallen (HSG) is one of Europe’s leading universities for economics. Around 8,020 students from 83 countries study business administration, economics, law and social sciences at the university.

Challenge: The university wants to provide the highest quality IT solutions and a wide variety of applications to all its users. It required an enterprise-class monitoring solution to determine and measure IT performance against KPIs.

Solution: The university decided to use CA Unified Infrastructure Management. The solution is easy to use and thanks to its modularity is designed to cope with the university’s growing demands in the future.

Benefit: Using CA Unified Infrastructure Management the IT team is now able to accurately measure IT performance and respond proactively to bottlenecks. This resulted in a better experience for students and improved operational efficiency for IT.

 

St Gallen University (HSG) was founded in 1898 as a business academy and is now one of the leading business universities in Europe. Since its beginning, tuition at the university has been focused on international affairs, practical relevance and a multi-disciplinary approach. More than 8,020 students from 83 nations study business, economics, law and social sciences across 42 institutes and research facilities. HSG was awarded fourth place in the Financial Times European Business School rankings 2015 thanks to its holistic teaching at the highest academic level. The Swiss university also received the seal of approval for its EQUIS (European Foundation for Management Development Quality Improvement System) and AACSB (Association to Advance Collegiate Schools of Business) accreditations.

 

Read the full story here: CA Unified Infrastructure Management is Improving the Student Experience at St Gallen University

OakwoodSystems_Communities Blog.pngOakwood Systems Group Improves its IT Managed Services Offering with CA Unified Infrastructure Management and CA Cloud Service Management

 

Business: Oakwood Systems Group (Oakwood) is a leading IT consulting systems integrator based in the US Midwest. It has a strong alliance with Microsoft and operates in a number of IT areas.

Challenge: To reduce the costs and workload associated with providing IT managed services to its clients, Oakwood needed to improve the efficiency of IT application monitoring.

Solution: The company has deployed an IT service management platform based on CA Unified Infrastructure Management and CA Cloud Service Management. The solution provides complete service visibility for Oakwood and its clients.

Benefit: Higher employee productivity and improved customer satisfaction have enabled Oakwood to reduce costs, increase agility and protect its competitive advantage as a provider of IT managed services.

Oakwood Systems Group (Oakwood) is a leading regional scale IT systems integrator and strategic technology consultancy firm based in the US Midwest. With offices in St. Louis, Missouri, and Kansas City, Kansas, the company provides world-class technology consultants to architect, deploy, optimize and support the IT investments of organizations in many different industries. Founded in 1981, Oakwood has served over 11,000 organizations globally — in North America, South America and Europe. The activities carried out by Oakwood cover six different technology areas: the Internet of Things, digital customer experience, the cloud, social media and collaboration, managed services and data management. Oakwood boasts a client satisfaction rating averaging over 97 percent and is a multi-year winner of the ‘Microsoft Partner of the Year’ title for the Central Region of the US. It is also recognized as one of the Top 50 Microsoft Partners in the world for its solutions in a number of areas. As a successful business, the company is expanding, with plans for hiring more employees and opening new offices in the US.

 

Read the Full Story Here: Oakwood Systems Group Improves its IT Managed Service Offering with CA Unified Infrastructure Management and CA Cloud Service Management

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ATScloud Unlocks Greater Growth and Competitive Advantage with CA Unified Infrastructure Management

 

 

Business: ATScloud delivers hybrid cloud solutions to IT service providers across the US, Canada and Europe. Its solutions span disaster recovery, backup, archiving and infrastructure monitoring.

Challenge: To maintain a competitive edge, ATScloud needed to take a more proactive approach to infrastructure management that would enable it to consolidate its 42 monitoring tools into an end-to-end solution.

Solution: CA Unified Infrastructure Management enables ATScloud to monitor cloud environments on- and off-premise. Historical and real-time views help maximize capacity and utilization and safeguard service levels.

Benefit: By taking a unified and proactive approach, ATScloud has increased efficiency and decreased complexity. Greater visibility of the infrastructure supports informed decision-making and innovation, which will help the company and its partners drive growth.

ATScloud delivers cloud solutions to It service providers across the US, Canada and Europe. Its solutions span disaster recovery, backup, archiving, and infrastructure monitoring.  The company primarily works with managed services providers and value-added resellers, helping them to find the right cloud solution for both their business and for their end customers. ATScloud operates a Tier IV datacenter in Dallas, where it is headquartered. It is committed to maintaining maximum security and performance levels to safeguard service levels and compliance. The company provides more than just a private, secure cloud infrastrucutre; it also helps partners grow their business by advising on the benefits and use cases of cloud computing.

 

 

Read the full story here: ATScloud Unlocks Greater Growth and Competitive Advantage with CA Unified Infrastructure Management

Hello IM Community, Don't forget product surveys are still open!  We want to hear from you! --> Product Feedback: Survey Launched!

 

EVENTS NEXT WEEK

--> Tuesday, January 12  IM Community Webcast - CA Spectrum 10.1 Details with Vision and Roadmap

--> Thursday, January 14 IM Community Webcast - Introducing CA Virtual Network Assurance

 

FEBRUARY EVENT YOU DON'T WANT TO MISS

Listen in as Alquin Gayle Alquin, Advisor of CA Platform Engineering talks about how CA uses CA.  This webcast will feature specifically how we use our Unified Infrastructure Management (UIM) solution here at CA.  (More webcasts demonstrating how we use other CA products will be scheduled in the future)

  IM Community Webcast - CA on CA: Featuring CA Unified Infrastructure Management (UIM)

 

NEW TECH TIPS

Tech Tip: Can’t add Anomaly Detector to NFA / NPC /CAPC

Tech Tip: How to backup and restore NFA 9.3.2+ databases

Tech Tip: When accessing the NFA web page without specifying /ra I get a 500 error

Netflow enabled interfaces with ifType 1 don't show up in NFA 9.3.3.

 

NEW IDEAS

hostname resolution is disabled for security reasons

 

CA Unified Infrastructure Management (UIM)

If the disk latency alarm is triggered on a host, it is not possible to tell what VM is most responsible for this

UIM HTML5 Widget/Data Source: JSON

variables writers Output Queue metrics for OS400

USM -> HTML5

 

CA Spectrum

The ability to move multiple Attributes to the right

 

CA Performance Management

Custom certification should be carried forward in CAPC upgrade/s

 

 

Read the last edition --> What you may have missed (December 14 - December 27)

Hello IM Community, we have two HUGE events happening next week and you should really try to attend both.   The first happening January 12 will cover CA Spectrum and kiran_diwakar will be discussing Spectrum 10.1.  The second event happening January 14 will showcase our brand new CA Virtual Network Assurance (CA VNA) solution.  Please let us know if you can attend by clicking on the links below:

 

--> Tuesday, January 12  IM Community Webcast - CA Spectrum 10.1 Details with Vision and Roadmap

--> Thursday, January 14 IM Community Webcast - Introducing CA Virtual Network Assurance

 

Then we have this event!   Listen in as Alquin Gayle Alquin, Advisor of CA Platform Engineering talks about how CA uses our Unified Infrastructure Management solution here at CA.

IM Community Webcast - CA on CA: Featuring CA Unified Infrastructure Management (UIM)

 

TECH TIPS / KB's

Tech Tip: Error when launching Spectrum 10 Command Line Interface on Linux

Tech Tip: Is it possible to stop or delete disable autowatches from the Spectrum OneClick Console that were configured in sysedge

Tech Tip: How to disable UAC in Windows 2012

Tech Tip: Error seen when running a backup of a device configuration in Spectrum NCM

Tech Tip: How to Add Variables to Linux/Solaris

Netflow enabled interfaces with ifType 1 don't show up in NFA 9.3.3.

Spec KB: How to revert back to "Basic Authentication" from CAC Authentication.

Spec KB: Error exporting Cabi data using Import Wizard:Failed to create JVM

JUNE Published Tecdocs / Tech tips / Posts to Spectrum Community board

 

Noteworthy:

CA eHealth Adds Support for Red Hat Enterprise Linux 7.x (RHEL 7.x)

User Resource Notification for support.nimsoft.com

Spectrum WLC & AP Support - Incorporated Feedback..

 

NEW BLOGS

BLOG: More complexity doesn’t have to mean less visibility in the software-defined world

 

NEW VIDEOS

CA UIM Overview for Managed Service Providers

Customers and CA Experts Talk About CA UIM at CA World 2015

 

IDEAS

There are many ideas around the Spectrum Maintenance mode. Are there any changes planned?

System Edge should report zpool informations

Enhance the Spectrum/OneClick Event Manager error handling

Different Poll interval for services & Processes

Enable QoS Monitor functionality back in UIM8.3+

Probe Monitoring network cards OS400

SNMPGET should be able to query based on MIBs

 

CA Unified Infrastructure Management (UIM)

Launch a specific Report or Graph directly from the Alarm

Enhancement Request - Japanese language support on script recorders (e2e)

Support for Skype for Business Server 2015

Enable QOSMonitor type features again

Query discovery server - Schedule - SNMP Collector

CA UIM Oracle DB scalability improvement

Support for Clustered Hyper-V environments

Enable message editing & creation of custom messages in url_response in Admin Console

SLA reports on USM

Maintenance Mode - Add Robot to Maintenance After It Has Gone Down

process probe requires /usr/ucb lib to run

OS400 Probe sysstat print variable  Auxiliary Storage Pool  in percentage

If the disk latency alarm is triggered on a host, it is not possible to tell what VM is most responsible for this

hostname resolution is disabled for security reasons

UIM HTML5 Widget/Data Source: JSON

 

CA Performance Management

WebService Buffering Requests

 

CA Network Flow Analysis

NFA automatic interface purge

 

CA Spectrum

Show User Cleared Alarms in Cleared Alarms History

Request: New arithmetic event procedures

Creating watches which can handle if an instance doesn't exist

Allow removing attributes from Spectrum database after they've been mapped

Allow NCM Block Policy to be rule-based in order to make granular and conditional policies

 

 

 

read the last edition --> What you may have missed (December 7 - December 13)