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District of Aargau.pngThe District of Aargau Optimizes Application Performance and Improves Service Transparency with CA Unified Infrastructure Management.

Business: The district of Aargau is one of the strongest economic regions in Switzerland. An attractive economic policy makes the area an inviting location for more than 30,000 companies.

Challenge: The IT department wanted to introduce standard SLAs, reduce the number of legacy infrastructure monitoring tools and achieve better service quality and transparency with a unified monitoring solution.

Solution: The team selected a solution based on CA Unified Infrastructure Management that would integrate with existing tools. This enabled it to take advantage of existing synergies, protect investments and reduce operating and license costs.

Benefit: Thanks to CA Unified Infrastructure Management, the Aargau administration has been able to eliminate 85 percent of its previous IT monitoring tools. Users benefit from efficient, rapid troubleshooting, unified SLA metrics for applications and services and increased quality and transparency.

The IT department (ITAG) for the administrative district of Aargau has approximately 100 employees and is responsible for the management of IT. It sits in the Finance and Resources department. IT is divided into four sections. Application Management (AM) is responsible for the software lifecycle of applications, including specifi c technical and support applications. More than 60 applications are currently managed by the department, some of which are extremely complex. In order to improve the service, the team launched an application infrastructure monitoring initiative that could be extended to multiple service areas. Even before the start of the project it was clear that only a successful combination of standardised processes with a fl exible solution architecture and the support of the individual application management teams would guarantee its success. The project had a number of objectives, including increasing transparency of SLAs, providing real-time information about the status of applications and providing a unifi ed platform for users.

Read the full story here: The District of Aargau Optimizes Application Performance and Improves Service Transparency with CA Unified Infrastructure Management.

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CA Unified Infrastructure Management is Improving the Student Experience at St Gallen University

 

Business: The University of St Gallen (HSG) is one of Europe’s leading universities for economics. Around 8,020 students from 83 countries study business administration, economics, law and social sciences at the university.

Challenge: The university wants to provide the highest quality IT solutions and a wide variety of applications to all its users. It required an enterprise-class monitoring solution to determine and measure IT performance against KPIs.

Solution: The university decided to use CA Unified Infrastructure Management. The solution is easy to use and thanks to its modularity is designed to cope with the university’s growing demands in the future.

Benefit: Using CA Unified Infrastructure Management the IT team is now able to accurately measure IT performance and respond proactively to bottlenecks. This resulted in a better experience for students and improved operational efficiency for IT.

 

St Gallen University (HSG) was founded in 1898 as a business academy and is now one of the leading business universities in Europe. Since its beginning, tuition at the university has been focused on international affairs, practical relevance and a multi-disciplinary approach. More than 8,020 students from 83 nations study business, economics, law and social sciences across 42 institutes and research facilities. HSG was awarded fourth place in the Financial Times European Business School rankings 2015 thanks to its holistic teaching at the highest academic level. The Swiss university also received the seal of approval for its EQUIS (European Foundation for Management Development Quality Improvement System) and AACSB (Association to Advance Collegiate Schools of Business) accreditations.

 

Read the full story here: CA Unified Infrastructure Management is Improving the Student Experience at St Gallen University

OakwoodSystems_Communities Blog.pngOakwood Systems Group Improves its IT Managed Services Offering with CA Unified Infrastructure Management and CA Cloud Service Management

 

Business: Oakwood Systems Group (Oakwood) is a leading IT consulting systems integrator based in the US Midwest. It has a strong alliance with Microsoft and operates in a number of IT areas.

Challenge: To reduce the costs and workload associated with providing IT managed services to its clients, Oakwood needed to improve the efficiency of IT application monitoring.

Solution: The company has deployed an IT service management platform based on CA Unified Infrastructure Management and CA Cloud Service Management. The solution provides complete service visibility for Oakwood and its clients.

Benefit: Higher employee productivity and improved customer satisfaction have enabled Oakwood to reduce costs, increase agility and protect its competitive advantage as a provider of IT managed services.

Oakwood Systems Group (Oakwood) is a leading regional scale IT systems integrator and strategic technology consultancy firm based in the US Midwest. With offices in St. Louis, Missouri, and Kansas City, Kansas, the company provides world-class technology consultants to architect, deploy, optimize and support the IT investments of organizations in many different industries. Founded in 1981, Oakwood has served over 11,000 organizations globally — in North America, South America and Europe. The activities carried out by Oakwood cover six different technology areas: the Internet of Things, digital customer experience, the cloud, social media and collaboration, managed services and data management. Oakwood boasts a client satisfaction rating averaging over 97 percent and is a multi-year winner of the ‘Microsoft Partner of the Year’ title for the Central Region of the US. It is also recognized as one of the Top 50 Microsoft Partners in the world for its solutions in a number of areas. As a successful business, the company is expanding, with plans for hiring more employees and opening new offices in the US.

 

Read the Full Story Here: Oakwood Systems Group Improves its IT Managed Service Offering with CA Unified Infrastructure Management and CA Cloud Service Management

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ATScloud Unlocks Greater Growth and Competitive Advantage with CA Unified Infrastructure Management

 

 

Business: ATScloud delivers hybrid cloud solutions to IT service providers across the US, Canada and Europe. Its solutions span disaster recovery, backup, archiving and infrastructure monitoring.

Challenge: To maintain a competitive edge, ATScloud needed to take a more proactive approach to infrastructure management that would enable it to consolidate its 42 monitoring tools into an end-to-end solution.

Solution: CA Unified Infrastructure Management enables ATScloud to monitor cloud environments on- and off-premise. Historical and real-time views help maximize capacity and utilization and safeguard service levels.

Benefit: By taking a unified and proactive approach, ATScloud has increased efficiency and decreased complexity. Greater visibility of the infrastructure supports informed decision-making and innovation, which will help the company and its partners drive growth.

ATScloud delivers cloud solutions to It service providers across the US, Canada and Europe. Its solutions span disaster recovery, backup, archiving, and infrastructure monitoring.  The company primarily works with managed services providers and value-added resellers, helping them to find the right cloud solution for both their business and for their end customers. ATScloud operates a Tier IV datacenter in Dallas, where it is headquartered. It is committed to maintaining maximum security and performance levels to safeguard service levels and compliance. The company provides more than just a private, secure cloud infrastrucutre; it also helps partners grow their business by advising on the benefits and use cases of cloud computing.

 

 

Read the full story here: ATScloud Unlocks Greater Growth and Competitive Advantage with CA Unified Infrastructure Management