Getting to know our featured user for January - Christopher_Walsh
What is your current role?
I am currently a Principal Support Engineer for NetQos, and I specialize in NFA.
I also supported ITCM, BOXI, and Harvest (SCM) in the past.
What is the most challenging part of your current role?
Preventing issues for our customers, and finding ways to detect problems better so we can find them and fix them quicker.
What part of your job are you most passionate about?
Proactive Support, such as creating or enhancing tools like CA Remote Engineer, as well as creating knowledge content based on solutions we discover in support, to help us and our customers help solve their issues faster.
How have the communities helped you or been useful to you?
The communities have been a great learning tool to see how our customers use our products every day, understanding common pain points, and helps me communicate back to Product Management and Development on what our customers want.
Favorite movie of all time?
The Godfather/Fight Club
War and Peace
Can you share an interesting fact about yourself?
I am a big baseball fan (NY Mets) and football fan (KC Chiefs).
I have been updating and enhancing the CA Remote Engineer Tool for NFA for the past few years. Recently, I worked on scripts for the new CA Check Up feature that can be used to detect problems on your system and provide you with a solution in the form of a KB article. See: https://communities.ca.com/docs/DOC-231162782.