Skip navigation
All Places > CA Infrastructure Management > Blog > Authors Melanie_Giuliani

Getting to know our featured user for January - Christopher_Walsh

 

christopher walsh featured user.jpg

 

What is your current role?

I am currently a Principal Support Engineer for NetQos, and I specialize in NFA.

 

Previous roles?

I also supported ITCM, BOXI, and Harvest (SCM) in the past.

 

What is the most challenging part of your current role?

Preventing issues for our customers, and finding ways to detect problems better so we can find them and fix them quicker.

 

What part of your job are you most passionate about?

Proactive Support, such as creating or enhancing tools like CA Remote Engineer, as well as creating knowledge content based on solutions we discover in support, to help us and our customers help solve their issues faster.

 

How have the communities helped you or been useful to you?

The communities have been a great learning tool to see how our customers use our products every day, understanding common pain points, and helps me communicate back to Product Management and Development on what our customers want.

 

Favorite movie of all time?

The Godfather/Fight Club

 

Favorite book?

War and Peace

 

Can you share an interesting fact about yourself?

I am a big baseball fan (NY Mets) and football fan (KC Chiefs).

I have been updating and enhancing the CA Remote Engineer Tool for NFA for the past few years. Recently, I worked on scripts for the new CA Check Up feature that can be used to detect problems on  your system and provide you with a solution in the form of a KB article. See: https://communities.ca.com/docs/DOC-231162782.

Getting to know our featured user for August - CatalinF

FARCA02.jpg

 

What is your current job title?

Senior Consultant

 

Previous roles?

I spent the last 10 years as a consultant performing design, implementation and support for CA solutions, primarily those involving network management and service management. Prior to that I've worked for a number of years as a network administrator. I started working with computers as a passion ever since being in high-school 19 years ago, and I've been learning ever since.

 

What has been your most challenging task?

Installing CA eHealth in clustered Solaris environment; extending the system performing split-merge operation with support from CA Services; extending the system with a new Distributed Node in ZoneCluster. I performed Several upgrades of the system since it was installed back in 2009.

 

Favorite movie of all time?

The Shawshank Redemption

 

Favorite book?

The Earth's Most Beloved Son

 

What are some of your hobbies that keep you busy outside of work?

I like to go out and travel by care every time i get the chance. I like driving. I enjoy spending time with my family and friends every time we're able to meet in my hometown.

 

Can you share an interesting fact about yourself?

I'm self-learning and I like to know many things. If there's a problem that I encounter, I spend all the time needed solving it.

FARCA01.jpg

Getting to know our featured user for July - James Perkins

 

IMG_3388.JPG

 

What is your current job title?

Principal Product Manager

 

Previous roles?

I have spent the last 10 years as a product manager. Most of that experience was at EMC working on the Documentum Enterprise Content Manager product. All told, my post-graduate career has included some very interesting roles in control-system design, circuit design, firmware development, software development, engineering management, software consulting, professional services and pre-sales.

 

What has been your most challenging task?

When you are a product manager, it is very common for users to tell you how to fix your product, but my responsibility is to understand the problem the user's "fix" is trying to solve. Product managers communicate with engineers and architects in use cases, not solutions. So, my favorite ideas on the community are those that include a detailed description of the problem they are trying to solve. Otherwise, it can sometimes be a challenging task to understand the underlying problem in sufficient detail to supply engineering with the right requirements. A product manager's worst nightmare is releasing a solution that doesn't provide enough value to solve the original problem he set out to solve in the first place.

 

Favorite movie of all time?

This is the hardest question you have asked me. I am going to say Sneakers with Robert Redford, Dan Aykroyd, Sidney Poitier, and Mary McDonnell.

 

Favorite book?

Good to Great, by Jim Collins

 

What are some of your hobbies that keep you busy outside of work?

I am a licensed pilot. One of my favorite things to do is treat friends and visitors of Colorado to an aerial tour of nearby Rocky Mountain National Park. Longs Peak takes on a very different perspective when you are right next to rather than below it. I also enjoy getting outdoors with my family bicycling, hiking and canoeing throughout the Rocky Mountains.

 

Can you share an interesting fact about yourself?

I was raised in the state of Alaska. It was there that i acquired my appreciation for the outdoors and for flying. I left Alaska to come to Colorado to attend college. My career has afforded me the opportunity to live here ever since.

Topic: Stuart_Weenig, will go over a generic example of a TCP transaction and how to analyze the transaction for application performance. He will also go into detail about his Application Flow Diagram template, the collection mechanisms necessary to set up collection and analysis of that generic application. These techniques have become the basis of Stuart's standard practice with respect to monitoring any application for performance. Learn what information to request from whom and why that information is crucial when configuring an application in ADA.

 

 

Q&A Transcript

________________________________________________________________

-Christopher Benton - 11:26 AM

Q: How do you achieve this using riverbeds?

A: When using Cisco WAAS, the flow agent is embedded into the operating system. The capture and analysis of data is handled by the OS and a stream of data sent to ADA. With Riverbed, nothing is embedded into the OS. You will need to setup a collector to receive a copy of all traffic into and out of the Riverbed. For the data center Riverbed, SPAN the LAN/Server side to one NIC on the collector and SPAN the WAN (Rvb to Rvb) side to the other NIC on the collector. These NICs have special configurations. Instructions can be found in the documentation.

________________________________________________________________

-Daxesh Desai - 11:26 AM

Q: Can you integrate riverbed?

A: Yes, see the answer above.

________________________________________________________________

-Daxesh Desai - 11:28 AM

Q: If you have LAN set up with riverbed and SA on WAN how would you integrate it and get the most out of both

A: If you are referring to Riverbed's built in, competing product, there is no integration that I know of.

________________________________________________________________

-Daxesh Desai - 11:29 AM

Q: so you can configure riverbed data into SA

A: Yes, see answer to the first question.

________________________________________________________________

-Fotis Koutsoukos - 11:29AM

Q: How many collectors do we need to monitor Cisco WAN?

A: I don't remember specifically, that's a good question to post on the community. kowma02 should be able to answer that. I have supported 1 data center WAAS with 10 or so remote WAAS on a standalone ADA, but that was a while ago.

________________________________________________________________

-Daxesh Desai - 11:31 AM

Q: so the riverbed is setup on the LAN database, web and app server

A: Same question as above.

________________________________________________________________

-Daxesh Desai - 11:31 AM

Q: can you forward the data from riverbed to SA

A: Same question as above.

________________________________________________________________