• Is Too Much of a Good Thing a Good Thing? Simplifying Network Management with CA Spectrum Topology Mapping

    As I mentioned in previous posts, I’d like to discuss a topic that really gets the adrenaline pumping for a certain in-crowd: CA Spectrum topology mapping.   If you’re like me, you’re frustrate...
    lunda04
    last modified by lunda04
  • Managing Unified Communications Performance

    Though Unified Communications consists of a broad portfolio of communication services, such as video conferencing, desktop sharing, and instant messaging, perhaps the most sensitive to network performance is Voice ove...
    SteveCrowl
    last modified by SteveCrowl
  • The Ring that Ruled Them All…. Originally

    In my previous blogs I explained what business services are, why we need them, and how we can use them. Today, let’s dive deeper into how to leverage CA Spectrum to create business services in CA Service Operati...
    lunda04
    last modified by lunda04
  • Horseshoes or Tires? A Comparative Look at Business Intelligence and Business Analytics

    After my recent blog on performance dashboards, I want to follow up by clarifying some IT terminology prevalent in the modern software factory: business intelligence (BI) and business analytics (BA). While superficial...
    carth13
    last modified by carth13
  • Dashboards: Social Media for IT

    When using media for connecting and sharing information in short, efficient increments, families and friends turn to Facebook, Snapchat, and Instagram, career professionals use LinkedIn, and others turn to Twitter. &#...
    carth13
    last modified by carth13
  • The Answer to Resilience Lies in Business Objectives

    One of my challenges on nearly every project is the almost inevitable conversation about resilience. You see, the duet between high availability (HA) and disaster recovery (DR) is like modern jazz: complex, elusive an...
    Steve Harvey
    last modified by Steve Harvey
  • When a Good Idea Becomes a Burden

    I confess: I’m a poacher turned gamekeeper. For those of you not familiar with this rather English idiom, it means that I was once the perp, but now I’m the cop.   In my formative years, when I was ...
    Steve Harvey
    last modified by Steve Harvey
  • When Is Technology Not the Solution?

    I recently came across a project requirement calling for an encrypted version of a VOIP protocol; I couldn’t fulfill the request, because the software didn’t support encryption of the protocol. However, I ...
    Steve Harvey
    last modified by Steve Harvey
  • Architects Essential to Success of SaaS-Based Solutions

    As SaaS-based solutions become more prevalent, the traditional solution architect’s role—articulating and delivering solution designs—is becoming obsolete. Many ancillary tasks that go with this core...
    Steve Harvey
    last modified by Steve Harvey
  • The ABCs of Business Services

    I’m hoping you’re here because you read my first post, in which I introduced myself and attempted to answer the all-important question, “Why should I even listen to you?” I’m also hoping ...
    lunda04
    last modified by lunda04
  • The Importance of Measuring Business Services

    Many of my customers have benefited greatly from this hard-learned truism: If you don’t measure anything, everything that happens is significant. And if you measure everything, nothing that happens is insignific...
    lunda04
    last modified by lunda04
  • Why should you read my blog?

    Good day to all in this, my first blog post. I’m Dan Lundwall, a principal Services consultant with CA. Since joining CA in March 2006, my emphasis has been on two products, CA Spectrum and CA SOI.   Becau...
    lunda04
    last modified by lunda04
  • The Spotlight Approach to Service-Driven Management: Workshops Illuminate the Path to Success

    For many customers, the process of building meaningful services models in CA SOI can seem daunting. They encounter numerous challenges, such as issues with the underlying domain management layer and/or deploying multi...
    Steve Harvey
    last modified by Steve Harvey
  • The Whys and Wherefores of Application Management Services: Reaping the Best Value from Software Solutions

    With many technologies, keeping current and supportable is becoming more and more difficult. If your organization hasn’t or can’t move to SaaS-based solutions, it’s up to your IT team to ensure that ...
    Steve Harvey
    last modified by Steve Harvey
  • 6 Strategies for Personal Reinvention

    Today's IT professional is much different from even five years ago. In addition to our IT savvy, we need business savvy. We have to be able to communicate with a wide variety of people. Even when we’re in an ent...
    Sean Onion
    last modified by Sean Onion
  • IT is Changing: Are You?

    There was a time when personal reinvention was something you did only in the face of a major life event, like losing your job or a divorce. But as the Internet has grown larger, the world has grown smaller, and compet...
    Sean Onion
    last modified by Sean Onion
  • Personal Reinvention vis-à-vis Organizational Transformation

    During the 20 years I’ve been involved with CA Technologies as an employee or customer, I’ve watched the company continually adapt to changes in the software industry. That’s one reason I’m int...
    Sean Onion
    last modified by Sean Onion