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Rachel Facebook.jpgRachel_Minch is a native Texan and has been at CA for six years this August, and currently supports customers of CA PPM (formerly Clarity). Rachel has always been on the tech side of things. She's worked as a programmer, developer, QA and product support -- all of which help her see things from our customer's point of view.


"CA PPM is extremely customizable, and the product is ever-changing. Our job is to divert the repetitive issues and focus on unique complex cases."



Customers are encourage to search the communities and the knowledge base documentation before opening a ticket. Chances are - the support team has had your question before!


Click here to search the CA PPM Knowledge Articles


"The biggest change I have seen in support since I started is that the clients are much more savvy.  They are interested in self-service, chat sessions, mobile apps, and participating in the CA communities.  They enjoy sharing knowledge and exchanging ideas with other clients and CA employees."


Learn how to Chat with CA PPM Support Engineers


Outside of work, Rachel enjoys reading, gardening, and spending time with her family - husband, two daughters, and three dogs!


"CA has a diverse work environment that celebrates everyone’s uniqueness and combines their strengths to build great teams.  CA cares for its employees and it shows when thru their great attitude and they constant drive to deliver superior customer service."


Rachel_Minch is also featured in our lastest CA Support mini-documentary:

CA Technologies Expands the Definition of Technical Support


Click here to meet more CA Support engineers Meet the CA Support Engineers

Dear Community Member,


With so much going on in the CA Project and Portfolio Management Community I have consolidated recent activities in case you missed anything.



#CommunityChat: Join us on Twitter!

We're hosting a Twitter chat Tuesday, June 16th  on THE POWER OF COMMUNITY!

Let's talk about how our community impacts our daily lives both professionally and personally.

June 16 at 11am EDT (8am PDT, 4pm GMT+1)

Using PPM to Assure Business Transformation Success

Too many businesses are relying on the heroics of their people to accomplish business transformations mistakenly treating them as little more than operational changes. In fact, business transformations have all the hallmarks of the most complex projects and programs and the challenges can be just as overwhelming. Project and Portfolio Management (PPM) can save they day by providing the foundation and means to:


•Identify and select the initiatives to create desired changes to the business

•Enable the oversight necessary to monitor & adjust projects and programs to ensure successful execution

•Provide the ability to measure results & realize maximum business value


Join us for a webcast focusing on how PPM can be used to assure the transformation of your enterprise.

Date: Wednesday, June 17, 2015

Time:  10:00 AM PT/ 1:00 PM ET

Direct URL:

New Member Webcast - June 2015

Are you new to the communities? Or maybe you could use a refresher on some of the site's features?

If so, please join us for our monthly New Member Webcast on Thursday, June 25th at 11am ET, which will include an overview of the system, a brief demo, and a Q&A session. We want you to get the most out of the CA Communities, so we're holding these webcasts monthly to help!

Community View: Nika Hadzhikidi, Featured User (May 2015)

Once a month we'll shine our virtual spotlight on one of the CA PPM community's members. It's just a fun, easy way for us to get to know one another a little bit beyond our work-related interactions here on the site. This month, we're featuring Nika Hadzhikidi, Principal Support Engineer for Clarity PPM, CA Technologies.




Thank you Nika for all your contributions to the community!

Tech Tips and other Helpful Information -


CA Productivity Accelerator v12.1 New Features Recorded Demonstration

Advanced Reporting Product Guide and Overview Guide are Available

CA PPM 14.x Building Portlets Using Studio Dynamic Lab Available on the Education Portal

CA PPM 14.x Business Administration Dynamic Labs now available on the Education Portal

Adding Custom Attributes to Jaspersoft's Advanced Reporting

Community Member Spotlight  for June - Navdeep Joshi,

Get a Sneak Peak at the CA World ’15 Session Catalog - Now Live!

How Daylight Savings Impacts CA PPM

AdHoc Reporting with Jaspersoft in CA PPM 14.2 Demo

CA PPM 14.2 Localized Help & Documentation now available.

CA PPM 14.x Building Portlets Using Studio Dynamic Lab available on the Education Portal

Thursday Tip:  Running Jaspersoft as Service on Windows Server 2008

CA PPM Tuesday Tip: Rate Matrix Configuration

CA Clarity Tuesday Tip: Live Chat with an Engineer

Findability: Using Tags to Make Your Community Content Easier to Find

New to the CA PPM Community? Start Here!

Clarity 13.3 On Premise Release Notes Compatibilities Updated

CA Business Intelligence for CA PPM End of Life Follow Up Announcement

13.2 Personal Dashboard Filter problems

Flipboard Article: Resource Availability and Impact on Allocation and ETC

CA PPM 14.x Studio Dashboarding, UI Themes, and Content Management Dynamic Lab Self Directed Learning Now Available

CA PPM Tuesday tips: Tips on having a successful Jaspersoft Installation

CA PPM Tuesday Tip: Importance of running the Update Business Objects Report Tables Job

CA PPM 2015 Poll: Add-ins and Connectors for CA Clarity PPM (part 1 of 2)

CA PPM 2015 Poll: Add-ins and Connectors for CA Clarity PPM (part 2 of 2)

Jaspersoft issue alert: Jaspersoft reports do not open when external SSL is used on 14.2.0 - resolved in, now available for OP

CA PPM Tuesday Tip: Force timesheet to think it is an adjustment for reposting to Financials

CA World ’15 Registration is Open – Learn About Special Community Pricing

CA PPM Tuesday Tip: Using Fiddler to Restore Views in PPM

CA PPM 2015 Poll: Languages for CA Clarity PPM (part 1 of 2)

CA PPM 2015 Poll: Languages for CA Clarity PPM (part 2 of 2)

CA PPM 14.x Studio Configuration Dynamic Labs now available on the Education Portal

CA PPM Tuesday Tip: Resources with or without Availability

CLRT-77698 Unable to save custom gel scripts due to Image tag


Top Ten Ideas -

Make TIMESHEET a studio object329UNDER REVIEW

Archiving of old data210UNDER REVIEW

Auto-save or notify to save when changing screens192UNDER REVIEW

Ability to make OBS mandatory187DELIVERED

Present pop-up messages to the user160UNDER REVIEW

Separate Delete Permission from Edit Permission Consistently on all Objects151UNDER REVIEW

Resource – Timesheet View Permission147UNDER REVIEW

Ability to Save Portlet Configuration as a Part of a Filter121UNDER REVIEW

Replace outdated Blob, Time Slice and Datamart technology with modern Database Sparse Matrices and Data Cubes120UNDER REVIEW

Enhanced Gantt View/Printing Capability109DELIVERED

That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the discussions in Clarity PPM and make your voice heard!




Community Manager, IT Business Management


Once a month we'll shine our virtual spotlight on one of the CA PPM community's members. It's just a fun, easy way for us to get to know one another a little bit beyond our work-related interactions here on the site. This month, we're featuring Navdeep Joshi, Sr. Consultant - CA PPM.


Location: Bangalore, Karnataka (State), India


Current Gig: Sr. Consultant – CA PPM

What CA Product Community you are most engaged in? CA PPM

Why do you feel engagement with peers in the Communities is important?

IMHO everyday is a new learning, else life would be redundant. CA PPM, as a tool is a MONSTER  …. You cannot think that you know all of it. It’s important to engage with the peers in the community as it provides a nice window to learn something new, or revamp what you’ve learnt “As of Date” J …. It provides a good insight from a tool perspective as well as the business perspective – what the organizations are using the tool for, how they are working to make it better, and so on ….


Apps/software/tools you can’t live without?

CA PPM, iTunes on my iPad / Laptop (like listening to music), and last but not the least the FIFA15 game on my laptop (which I am never satisfied with, playing …. My wife has to literally drag me away if I get into the mood of playing it when I get free time  ….)


Besides your phone and computer, what's your favorite gadget?

My laptop and the iPad (almost glued to these 2)


What’s your daily work space like?

I believe in “GO GREEN” …. No paperwork around, and if there is, if required, I make sure that I shred it at the earliest when the work is done.


How do you balance life/work?

I firmly believe that when @ work, give your 100% or more, and leave any personal life @ home…. When @ home, I try and not think too much about work, and spend my time reading books / cooking for my wife and daughter / translating Sanskrit shlokas (whatever I’ve learnt till date) in both – Hindi and English language (I’ve started this recently – preparing for the old age  …. ).


Best advice you can give and you have received?

When @ home do not think too much about work


What everyday thing are you better at than anyone else?

As a Brahmin, I make sure that I perform daily rituals diligently, before leaving for the office.


Having said all that I would like to thank you guys for your efforts in running the communities, and encouraging feedback from the users.... Also, thank you for providing with an opportunity like this.


सर्वे जना: सुखिनो भवन्तु

May the whole world live in peace and harmony



Hi. Are you new to the CA PPM Community? If you are, we are happy you found us!


My name is Chris_Hackett and I am the Lead CA Community Manager supporting this community. You can feel free to reach out to me at any time.


Here are just a few things to help you out and get you rolling!


1. Be sure to Update Your Profile

After logging in to the community site, you’ll see a global drop down with a silhouette icon to the left of the search bar (if you already have a picture uploaded, you’ll see your picture instead). Open the drop-down menu and click on “Edit Profile.”  From the edit page, you can upload a picture or two, add your contact information, select an avatar that will be displayed in any posts/comments you create, and control your privacy settings. You can also add some of your skills/expertise from your main profile page so that other members can find you and identify your areas of expertise. This video will walk you through the steps of updating your profile: CA Community GO! Setting Up Your Profile.


2. Connect with People and Communities!
Now is a great time to get connected with other people and places that interest you. Follow friends, colleagues, partners or even network with people you don't know yet.  If you are a new member of the communities, be on the lookout for our New Member Webcast Events which will be posted in the The Water Cooler Community. Another great place to visit is our Training community which has many how-to documents as well as tips and tricks for using the site.


3. Create a Stream

Streams are a great way to follow specific content. The default streams on the CA Communities homepage include an Activity Stream (all activity on all communities) and a Connections Stream (all activity from people/places you are following). There is also an option to create a custom stream where you can select certain people or places that you’d like to follow more closely. Click “+New Stream” from the navigation panel on the left side of the Home page to begin creating your custom stream. Once you create that Stream, you can default the stream as your homepage by clicking on the gear symbol, and selecting “Set as Home.” Streams are also a great tool for using the Jive Mobile App. Check out this doc for more info on how to create a stream: Creating Custom Streams.


4.  Very Important! Get emails for the content you are following

Click the down arrow next to your Avatar (top right of page) and click “Preferences.” Click the "On" button next to your custom streams or inbox in order to begin receiving email updates. You can also elect to receive a community digest which will provide you with periodic updates on places and content you are following. To do so, click on the frequency you'd like next to the "Community Digest" option in your preferences. More info on updating your preferences can be found here: Preferences.


5.  Ask a Question / Answer a Question.  Also, Follow, Like, Share, and Bookmark!

Now that you are set up, visit the content area of our community to review questions posted by others (use the filters to find answered vs unanswered questions), or click on the pencil icon (top right) on the top grey banner to start your own discussion! When creating content, don't forget to add a product category! You can select a category by checking the box just above the "submit" button after you've selected the community. Adding a product category allows experts and other users to find your content more easily, and increases your chances of getting a response.


6.  Innovation Process for CA PPM (Ideas)

On behalf of CA Technologies, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services.  As part of our ongoing commitment to customer success, we regularly solicit customer feedback and ideas to inform our development process. We are pleased to invite your organization to participate in the CA PPM Innovation process. This process has been introduced to address suggestions we have received regarding the handling of ideas on our current CA PPM Communities idea site. Please refer to the below blog post for more information.

New Customer Innovation Process for Clarity PPM 


7. Review Tech Tips
Tech Tips are product tips submitted by CA Experts and are designed to help the community with some of the most commonly seen product issues. We welcome tech tips authored by community members as well! What You May Have Missed blogs are authored monthly by community management and are meant to consolidate tech tips and other helpful information into one central location.


8.  Check out the Community Events! The PPM always has exciting Events happening. Be sure to add the ones you're interested in to your calendar!


9.  Download and use the Jive Mobile App!
We now have a mobile app that can be downloaded on all iOS or Android devices which simplifies your ability to access the CA Communities. Click here to learn more!


Hopefully, this document covered a bunch of things you can do to get rolling in the CA Communities. If you have any questions at all, please feel free to send me a message.




Your CA Community Manager