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All Places > Clarity PPM > Blog > 2015 > July

Once a month we'll shine our virtual spotlight on one of the CA PPM community's members. It's just a fun, easy way for us to get to know one another a little bit beyond our work-related interactions here on the site. This month, we're featuring Suman Pramanik, Principal Support Engineer, CA Technologies.


Location:  ITC Hyderabad


Current Gig:  Principal Support Engineer


One word that describes how you work:  Focused


How do you use CA Communities and any suggestions for others? I use Jive app a lot and have configured to get email so that I am aware of what’s happening in the community and try to answer what I am aware and get to learn from it also. It’s a vibrant platform to collaborate with all the users of CA PPM community

Mac or PC? PC

Mobile Device? Sony Xperia Z3

Apps/software/tools you can’t live without? Eclipse, Visual Studio, Virtual Clone Drive, Notepad++, Google, Lync Communicator, SQL Developer, Notepad ++ & What’s App


Besides your phone and computer, what's your favorite gadget? IPod – Music keep me going

What’s your daily work space like? It’s clean with a CA Strategy right in front of my face and my sipper


How do you balance life/work?  I try very hard doing that by keeping the communications gadgets away from me

Best advice you can give and you have received?

Best advice I received : Always turn a negative situation into a positive situation.

Best advice I would give: Develop an attitude of gratitude, and give thanks for everything that happens to you, knowing that every step forward is a step toward achieving something bigger and better than your current situation

What everyday thing are you better at than anyone else?

It’s not that I’m so smart, it’s just that I stay with problems longer. - Albert Einstein

I try to follow the same and it helps me to overcome the tough situations

Dear Community Member,


With so much going on in the CA Project and Portfolio Management Community I have consolidated recent activities in case you missed anything.



New Member Webcast - July 2015

Are you new to the communities? Or maybe you could use a refresher on some of the site's features?

If so, please join us for our monthly New Member Webcast on Thursday, July 30th at 12pm ET, which will include an overview of the system, a brief demo, and a Q&A session. We want you to get the most out of the CA Communities, so we're holding these webcasts monthly to help!

Featured User

Community Member Spotlight for June - Navdeep Joshi,

Once a month we'll shine our virtual spotlight on one of the CA PPM community's members. It's just a fun, easy way for us to get to know one another a little bit beyond our work-related interactions here on the site. This month, we're featuring Navdeep Joshi, Sr. Consultant - CA PPM.




Thank you NJ for all your contributions to the community!

Meet the CA Support Engineers for CA PPM

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Meet CA Support Engineer for CA PPM: Rachel Minch


Meet CA Support Engineer for CA PPM: Jeanne Gaskill


Tech Tips and other Helpful Information -


CA PPM Instructor Led Training/Virtual Learning Courses Scheduled for 2015, Q3

CA PPM Tuesday Tip: What Happened to the Adjust Button On My Timesheet?

CA PPM Office Hours: A Live Online Chat (July 2015)

Jaspersoft Organizations

Don't Forget About CA World '15 Discounts for Community Members -- Plus Buy One, Get One

CA PPM Tuesday Tip: How to Set Up the DWH (Data Warehouse) time slices to avoid errors with the 'Update Report Tables' and 'Load DWH' jobs

CA PPM Attribute Data Types and their Filtering and Sorting Capabilities

CA PPM Generic Patch Now Available for

CA PPM ILT/VL courses scheduled for 2015 Q3

Request server (hostname:80) doesn't match forwarded server (hostname:null)

CA PPM 14.x: Integration Using GEL 300 Available on the Education Portal

CA PPM Tuesday Tip: Restricted access to Program Files directories require the install directory of the new 14.x MSP Driver to be changed

CA Clarity PPM Generic Patch Now Available for

Tuesday Tip on Project Templates Available on Flipboard

CA PPM Generic Patch Now Available for

CA PPM select Add-in Product End of Life - see list

CA PPM Tuesday Tip: Which template was a project created or copied from?

CA PPM EMEA Office Hours, June 25, 2015 @ 11 AM UK Time

CA Clarity Tuesday Tip - Editing Clarity PPM email notifications - V13.3.docx

CA PPM Tuesday Tip:Cost plan detail population and editing

Upcoming Webcast on 6/30: Obtaining Value: How to Get Started with Portfolio Management

CA PPM 14.x Integration Using GEL Dynamic Lab available on the Education Portal

CA PPM 14.x Learning Courses and Video Demonstration Available

BPM-0704: ... ClassCastException: org.apache.xerces.dom.DeferredCommentImpl for GEL in 14.x

CA PPM Education Video: Build a Skills Hierarchy

CA PPM 14.2 Customer Search Stats: What Matters Most to Your Business

CA PPM 14.x Installation Planning WBT available on the Education Portal

CA PPM Tuesday Tip: Attributes Available for Filtering and Sorting

CA PPM Tuesday Tip: Leap Second

CA PPM 14.x Integration Using XOG Dynamic Lab available on the Education Portal

Introducing the 2015 CA Community Champions!

CA PPM Top 10 KB May 2015

CA PPM 14.x Integration Using WSDL Dynamic Lab available on the Education Portal

Advanced Reporting Product Guide and Overview Guide are Available

CA Productivity Accelerator v12.1 New Features Recorded Demonstration

CA PPM 14.x Building Portlets Using Studio Dynamic Lab Available on the Education Portal

Adding Custom Attributes to Jaspersoft's Advanced Reporting



Top Ten Ideas -

Make TIMESHEET a studio object334UNDER REVIEW

Archiving of old data212UNDER REVIEW

Auto-save or notify to save when changing screens198UNDER REVIEW

Ability to make OBS mandatory187DELIVERED

Present pop-up messages to the user166UNDER REVIEW

Seperate Delete Permission from Edit Permission Consistently on all Objects156UNDER REVIEW

Resource – Timesheet View Permission150UNDER REVIEW

Ability to Save Portlet Configuration as a Part of a Filter121UNDER REVIEW

Replace outdated Blob, Time Slice and Datamart technology with modern Database Sparse Matrices and Data Cubes120UNDER REVIEW

Enhanced Gantt View/Printing Capability109DELIVERED

That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the discussions in Clarity PPM and make your voice heard!




Community Manager, IT Business Management


JG Twitter.jpgJeanne_Gaskill_CA_Clarity_Support


Jeanne came to CA as part of the acquisition of Clarity in 2005. So, she's been a expert in Clarity PPM for over 10 years. Jeanne works in the Plano Texas office by way of California. She began her career with a "temporary" job in technical support.


"I received my Bachelor’s degree in Mathematics and took a temporary technical support job while I figured out what I wanted to do with my degree.  It turned out to be such a good fit for me that I have been working in first hardware and then software technical support ever since then. I use the logic, troubleshooting skills, and knowledge I learned from obtaining my mathematics degree every single day at work."


Jeanne also  also taught Ballroom dancing for over 7 years. "The ability to explain things and break them down multiple ways, the teaching skills, the ability to work with/teach many different types of people and most of all the sales skills I was taught in the ballroom help me at work!" 


The people and the challenge keeps her at CA. Jeanne enjoys the people she works with and enjoys helping our CA PPM customers.


"CA PPM (Clarity) is a wide product that continually keeps me challenged because there is always some new technology or some new facet that I haven’t learned about yet."


When she first started support most companies were still using DOS, and Windows was brand new. She came into the "Windows World" kicking and screaming in protest.  Pretty much all communications with customers were done by phone and fax because email was not in widespread use yet.  They didn't have web sharing back in the day. They had to have extremely good listening and questioning skills to understand a customer’s problem without being able to see a thing!


"I remember when we used to consider ourselves lucky if an email sent to a customer arrived within an hour and emails often did not arrive until the next day. I used to help run and respond to technical support forums on AOL and Compuserve as well as email lists."


Learn what other Engineers have to say about things changing in Technical Support in the video below. (Video shot in Plano at Jeanne's office!)



Click here to meet more CA Support engineers Meet the CA Support Engineers

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