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2015

Sanish Twitter.jpgSanish has been at CA Technologies for nearly 8 years. After starting his career in computer science and engineering, Sanish eventually found himself on the CA support team for CA PPM.


“CA has one of the best work cultures and it is an excellent place to work and learn.”

 

It’s not just Sanish that’s developing and growing. It’s the whole support team, as well as the customers. “Support has significantly changed over the 8 years that I’ve been here. Today CA customers are benefited by enhanced self service capabilities provided via CA Communities, and other socializing channels.”

 

“CA communities provide customers the communication entry point to our technical organization. In addition communities also provides a collaborative environment that gives the needed insight to product and dev team about how customers use the product and where they are challenged.”

 

Sanish never says no to learning a new skill or technique for support -- and he never says no to a game.

 

“I'm not a big fan of working out in the Gym, but I love playing sports. When not working, you can call me over for a game of Tennis, Table Tennis or Cricket.”

 

Follow Sanish here:johsa07

 

Click here to meet more CA Support engineers Meet the CA Support Engineers

Kathryn_Alan_199004 - Copy.jpgKathryn_Kirsten_Kevin - Copy.jpgOnce a month we'll shine our virtual spotlight on one of the CA PPM community's members. It's just a fun, easy way for us to get to know one another a little bit beyond our work-related interactions here on the site. This month, we're featuring Kathryn Ellis, Principal Support Engineer, Ca Technologies.


Kathryn is pictured here with her two children Kristen and Kevin, amd with her husband Alan.


How long have you been at CA?  10+ years. I joined Niku in February 2004. Niku acquired in July 2005

Are you a dedicated engineer as part of an enhanced support package?  Yes. I have been supporting Catholic Health Initiatives for approximately 4 years.

 

What was the career path that led you here? I have been in a customer support role for most of my career.  I have supported customers directly as a Support Engineer and also through indirect positions as a Support Delivery Manager or a Business Analyst.  For some period in my career I was also a customer and I personally know the challenges and pressures from the customer perspective in getting assistance to solve issues to get back on track with a smooth business operation.  I work on the CA PPM team as a Principal Support Engineer in the Silicon Valley Technology Center in Santa Clara California.  I began my career at ROLM in 1986 providing technical support for telephony systems working towards a position as a Business Analyst supporting the production of a new telephony parts catalog.  In 1990, I began working for Aspect Telecommunications as a Programmer Analyst and IT Applications Analyst. I designed and developed workflow and business rules for a configuration web application and prepared test cases for validations.  I moved to Selectica in 2000 as a Senior Systems Applications Analyst managing a CRM application resulting in an 80% increase in efficiency for reporting and invoicing project time and expense data. In 2004, I joined Niku which was acquired by CA Technologies one year later and has provided excellent technical customer service and team leadership.  I am known as the 'problem solver' for which my skills include functional usage analysis, data analysis, technical documentation, and various programming expertise. During my leisure time, she enjoys socializing with friends while creating knitted and crocheted items, hanging out with the family, listening to jazz music, reading mystery novels and learning new dance moves.

 

What product do you support?  CA PPM (formerly CA Clarity PPM)

 

What keeps you at CA?  The people on my team are great!  We are always helping each other to accomplish a ‘one ca’ persona to our customers.  I really like the CA PPM product with its vast functionality, the product is always interesting and I am learning new things constantly.  I also like sharing my knowledge with my co-workers and with my customers.   I am known as the Knowledge Champion on my team.

What is your passion outside of work? What do you like to do? (Give readers a glimpse into who you are…prove you’re a live human being!)  I have a great family.  My husband and I are very proud of our daughter and son in their aspirations and goals.  I meet weekly with a group of friends to socialize while working on knitting or crocheting projects.  Our group of friends schedule monthly field trips to local fun spots to discover hidden attractions.  In the spring and summer months our family enjoys Jazz, Art and Wine Festivals; taking our time to enjoy the time together.

 

What is your educational background? Graduated College

 

How has support changed since you started?  It is interesting to see how the internal business model within support changes.  With any model within support the greatest challenge is working with a sense of urgency and trying to get timely collaboration across the globe.  We have implemented global SME office hours to meet this need and it seems to really have a positive impact for helping to solve problems.

 

Why should people be involved in the communities?  I feel the general involvement in answering questions or posting tips or ideas helps our customers to see that we really go the extra or ‘plus 1’ service because we truly care about or we are passionate about the work that we do to make the customer successful in their endeavors.

 

Why should customers read Knowledge Articles?  With CA PPM product, due to the highly configurable nature of the product, there are some common or best practice configurations or alternative configurations that will assist the customer in evaluating how to best use the application to avoid some know limitations of the product.  I firmly believe in the saying ‘Knowledge is power!’.  The more you know about the product the better you are able to configure it in a manner that will yield the best results and foster user adoption.

Dear Community Member,

 

With so much going on in the CA Project and Portfolio Management Community I have consolidated recent activities in case you missed anything.


UPCOMING EVENTS


CA PPM Office Hours: A Live Online Chat (August 2015)

Have a question about CA Project and Portfolio Management? Connect with CA Technologies technical experts to get answers via Office Hours for CA PPM. Our team is here to help you get more out of your technology. Join us for one hour Thursday, August 13th @ 1 PM ET.


New Member Webcast - August 2015

Are you new to the communities? Or maybe you could use a refresher on some of the site's features?

If so, please join us for our monthly New Member Webcast on Thursday, August 20th at 11am ET, which will include an overview of the system, a brief demo, and a Q&A session. We want you to get the most out of the CA Communities, so we're holding these webcasts monthly to help!

 


Featured User


Community Member Spotlight for July - Suman Pramanik

Once a month we'll shine our virtual spotlight on one of the CA PPM community's members. It's just a fun, easy way for us to get to know one another a little bit beyond our work-related interactions here on the site. This month, we're featuring Suman Pramanik, Principal Support Engineer, CA Technologies.

 

Suman_pro.jpg

 

Thank you Suman for all your contributions to the CA PPM community!



Meet the CA Support Engineers for CA PPM

 

Meet CA Support Engineer for CA PPM (Clarity): Antonio Arenas

Antonio Arenas has been a member of the support team for less than a year. Antonio holds certifications in ITIL and Solaris. Today he supports CA PPM from Santiago Chile.

 

Antonio+Facebook.jpg

 

 

Tech Tips and other Helpful Information -

 

How to use Microsoft Excel to Map Data into XOG Files, then Update Directly to CA PPM

Let Us Know What You Think About the CA Cookbooks

CA PPM Tuesday Tip: Prevent Job Scheduler Stalls

CA Community GO! Marking Answers as Correct

New Flipboard Article on ETC and Adjusted Timesheets

CA PPM Tuesday Tip: Determine Financial Metrics

CA PPM Generic Patch Now Available for 14.2.0.4

Can Foreign Exchange Rates be xogged in??

Thursday Tip:  Running Jaspersoft as Service on Windows Server 2008

CA Clarity Tuesday Tip: Live Chat with an Engineer

OBS Data for Microsoft Visio

CA PPM Tech Tip: Updating Report Tables

CA PPM Tuesday Tip: How to Set Up the DWH (Data Warehouse) time slices to avoid errors with the 'Update Report Tables' and 'Load DWH' jobs

CA PPM Topography.vsd

Role Management

CA PPM Tuesday Tip: What Happened to the Adjust Button On My Timesheet?

Jaspersoft Organizations

 

Don't Forget About CA World '15 Discounts for Community Members -- Plus Buy One, Get One

 


Top Ten Ideas -


Make TIMESHEET a studio object336UNDER REVIEW

Archiving of old data212UNDER REVIEW

Auto-save or notify to save when changing screens204UNDER REVIEW

Ability to make OBS mandatory187DELIVERED

Present pop-up messages to the user167UNDER REVIEW

Seperate Delete Permission from Edit Permission Consistently on all Objects156UNDER REVIEW

Resource – Timesheet View Permission150UNDER REVIEW

Ability to Save Portlet Configuration as a Part of a Filter121UNDER REVIEW

Replace outdated Blob, Time Slice and Datamart technology with modern Database Sparse Matrices and Data Cubes120UNDER REVIEW

Enhanced Gantt View/Printing Capability109DELIVERED


That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the discussions in Clarity PPM and make your voice heard!

 

Regards,

 

Chris_Hackett
Community Manager, IT Business Management


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Antonio Facebook.jpgAntonio Arenas has been a member of the support team for less than a year. Antonio holds certifications in ITIL and Solaris. Today he supports Clarity PPM from Santiago Chile.

 

Antonio says he loves the CA working environment. CA Communities is one of the many ways he interacts with his colleagues. It’s a great outlet for him and the other engineers to exchange and share new information about the products at CA, not only with each other, but with the customers as well.

 

Outside of work Antonio takes a step back from the tech world and into the world of futbol. He loves reading coaching books from time to time and watching and playing.

 

Even though Antonio has only been with CA a short time he is already looking to help CA support grow and develop, by not only getting involved with CA communities, but contributing to Knowledge Articles as well.

 

If you are considering a career with CA, start at www.ca.com/careers

 

Click here to meet more CA Support engineers Meet the CA Support Engineers