This blog elaborates on a few hot topics presented at CA World that I think will directly interest and impact PPM Practitioners. Here I will focus on the session titled “Learn How CA Services Can Help You Optimize Your PPM Journey.” In this session, three CA Services colleagues - Bryan Reid, George Starr and Stephenie Harp - discussed what works and what has changed about how we implement and/or facilitate adoption of CA PPM. The topic aligns with my .
Bryan, George and Steph focused on customer questions and concerns about user adoption. For instance:
These simple yet provocative statistics are supported by formal surveys and crowdsourcing our real world experience.
Here’s an analogy: the transformative element of the Waze app is that in addition to getting you from point A to point B, it also alerts you to “danger” (police, road hazards) in your path. Partnering with CA Services brings similar benefits: "we help organizations stay in the best traffic flow, using scorecards and road signs to determine your progress."
CA Services often conducts an assessment that follows proven techniques for value realization, and it has become a popular and valuable tool:
Along with measurements, standards and best practices, organizations need assistance defining the solution that will provide value today, while laying a foundation to extend capabilities when you’re ready to mature your PPM solution.
Well-defined plans and outcomes are essential to defining and measuring PPM success:
Other questions most frequently heard in the field concern migration of solutions to the cloud for business and technical reasons. When beginning the migration process, it’s important to prioritize focus areas. Here are four key steps for your migration journey:
To improve solution performance and maximize the value of your CA PPM investment, it’s also important to complete the following tasks in the pre-migration phase:
- Evaluate business processes
- Assess PPM maturity
- Determine Organizational Change Management (OCM) impacts
- Identify best practices to leverage
- Review usage and telemetry statics
- Evaluate technical debt
- Analyze SaaS cost savings
Planning is essential to successful migration, and a formalized plan that defines the impacts on people, process and technology is key:
One last thing: communication is an extremely impactful component that must be baked into the migration journey. Effective communications help to ensure the buy-in from stakeholders, the project team and end users, which is critical for smooth delivery:
Many thanks to Bryan, George and Steph for their insights. Please be on the lookout for other thought leadership from the CA PPM Services team and for real-time cutting-edge content live from CA World through these and my Twitter feed; I will be Tweeting and Periscoping throughout.
For readers interested in more detail, CA World content will be published here after the conference closes. I also encourage you to participate in the best-in-class site, where you have access to your peers, events and support. In addition, you can reach out to CA Services for individualized business outcomes references and analysis. Feel free to post in the comments section of this blog or contact me directly via email and Twitter @PPMWarrior.