There are many posts dedicated to the new CA PPM release. No wonder, since the release has many new enhancements and functionalities.
How many times have we heard the request, “Can we add a ‘forgot password’ functionality?” (If only I had a penny for every time...) Well, it’s finally here. CA PPM 15.2 presents the out-of-the-box Password Reset on the login screen.
Because it does not require the help of your CA PPM administrators or support team, this function will reduce the administrative support your organization needs for CA PPM. So encourage your users to reset their passwords by themselves!
While everyone has reset their passwords in other software solutions, I’ll lead you through a step-by-step guide for doing it in CA PPM. After the guide, I’ll answer several frequently asked questions about password reset in CA PPM.
How does it work?
- Enter your CA PPM user name:
- Click Send Email. You will receive the email below at the email address associated with your CA PPM account:
- Click on the link provided in the email and you will arrive at the screen below. Enter and confirm your new password and click Continue:
How do we enable/disable it?
It’s enabled by default in the new UX and can’t be disabled.
Does it work for SSO and LDAP users?
Currently, it is not available for SSO or LDAP users.
Can we change the text of the email notification?
No.
Can a user reuse the link in the email to reset passwords in the future?
No. Users should not bookmark or reuse links provided in the emails. They should make a new request each time they need to reset a password. If a user tries to reuse the link, error API-1041 will appear.
Do we need to grant any special right for CA PPM users to use this function?
No. It's not related to any right in CA PPM.
What happens if a user is locked or inactive in CA PPM?
The notification email will not be sent to the user.
For readers interested in more detail, check out DocOps. I encourage you to participate in the best-in-class site, where you have access to your peers, events and support. You can also reach out to CA Services for information about CA PPM Release 15.2 upgrades/implementations, and individualized business outcome references and analysis. Feel free to post in the comments section of this blog or contact me directly via email and Twitter @aurora_ppm.
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