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Hello PPM Practitioners. The healthcare industry has been going through massive changes with the Affordable Care Act uncertainty and significant cross pressure in the market, which is driving innovation. This post focuses on delivering PPM outcomes in the complex Healthcare vertical, and highlights some important content you can use when transforming your organizations.


Industry Changes:

Cross Pressure from Markets:



Healthcare can be difficult, and a mature PPM ecosystem is crucial to increased agility and to innovate faster so you can deliver life-saving services more quickly and safely. This paraphrases a valuable online resource: Healthcare, rewritten by software.


The healthcare industry is facing an unprecedented combination of competitive, regulatory and financial pressures that must be addressed through innovation and operational precision. The empowered digital healthcare customer, armed with a wealth of information and tools, adds another dimension with a demand for more transparency and personalization of their treatment.


Check out this awesome post with artifacts you can use: Research, Case Studies, White Papers, eBooks and even take an Assessment! Though the concepts listed above can cross solutions, PPM is a vital component and a clear connective tissue. A hot topic to this is APIs, which are a major asset for Healthcare as these help drive down costs and access multiple systems/data points.


APIs Connect Apps to Data Securely:



The reason I bring up APIs is because CA Services has extensive experience and utility across a range of Healthcare challenges and offers a distinct advantage to achieving desired outcomes (note: Healthcare is the #2 PPM implementation vertical). It is important to evaluate professional services providers based on their ability to support your complete transformation or implementation engagement. Seek out providers who understand and work within ALL the stuff that affects Healthcare projects, like Security, Infrastructure Management, Agile, and more. The ability to bring in multiple disciplines, with broad knowledge and extensive experience of the complex interconnectedness of Healthcare, provides you with a distinct advantage and bias towards success.  


CA PPM Services has an arsenal of tools in this sector, and below are some common outcomes:



To truly manage a PPM solution across the multidimensional Healthcare environment, it is imperative to holistically architect it. CA Services and products offer that end-to-end model, and is a good standard against which to measure capabilities of any provider. Your ongoing organizational transformation is a vital investment, and trusting the breadth and depth of experience from a service provider can enable you to survive and thrive.  Having a powerhouse of talented and interconnected experts across every discipline is crucial; and is the reason experienced Practitioners hesitate to entrust such a critical area to niche solution advisers whose experience can be limited and limiting.  


New Resource Site! You asked, we responded. We have consolidated many of the common hot topics into a single CA Project & Portfolio Management Services portal (screenshot below). You can find Implementation, Upgrading, Migrating to SaaS, Application Managed Services, and much more. Also, see this in action with the Modern Software Factory.  Thanks for asking, and I know you’ll find it useful.



Reminder: It’s nearly CA World ’17. As a former customer, networking with peers was vital to my ability to deliver, and CA World is a perfect place to deepen your PPM knowledge! Consider joining us this year, where Keynote Luminaries share fresh perspectives and insights, Industry Leaders, Influencers and Practitioners meet and mix, and you can speak one-on-one with the CA Services and Product teams. Plus, see all the powerful new features CA PPM offers, participate in hands-on labs and training, hear customer presentations, and network with your community. Click here for more information.



Interested in more detail? Check out the PPM Insights blog series. I encourage you to participate in the best-in-class CA Communities site, where we have access to peers, events and support. You can also reach out to CA Services for individualized business outcome references and analysis. Feel free to post in the comments section of this blog or contact me directly via email and @PPMWarrior.

The Modern PMO: Evolve with your changing business needs

Whether you’re expanding global portfolios. dipping your toes in agile or upgrading to the cloud, CA World '17 helps you modernize the project management office with fresh ideas from the user community. Solve your problems and fuel your ambitions with stories from Boeing, eBay and Sky. Meet the CA Project & Portfolio Management product team for the latest best practices and a sneak peek of the road map. This year’s four-day event offers something for everyone:

  • 18 customer case study presentations
  • 12 pre-conference classes
  • 8 product-demo and professional-services areas
  • 5 product design labs


Download the CA PPM session catalog here.

Hello fellow PPM Practitioners; as a former CA PPM customer and current Services Architect, I’ve been involved in many decisions to move to or implement solutions directly to the cloud. The trend is moving toward SaaS for several reasons. When considering your alternatives, check out the info below.


In my experience, one of the most valuable things about moving to SaaS is the ability to quickly, economically and securely upgrade to the latest system version. The (current)15.x series and new UX have been delivering desired outcomes by improving adoption, overall usage and enhanced functionality like never before. I’m not exaggerating when I say that the 15.x series (and beyond) are PPM game changers!


Here are some of my favorite excerpts from “Top 10 Reasons Customers Select CA PPM SaaS.”



Get Started Quickly

Organizations can quickly deploy and configure CA PPM SaaS, which simplifies the process of buying, using and managing the solution. This enables provisioning of users and modules directly from the vendor, which shortens time to value from months to weeks. In addition, CA Technologies offers migration services to accelerate the move to the cloud.

Lower Costs

CA PPM SaaS is a user-based subscription service, so organizations don’t need hardware, software, storage, networking gear or a large IT budget to cover ongoing administration and maintenance costs. CA manages a world-class infrastructure, including applications, databases and reporting services, that’s significantly more robust than what most IT departments can provide in-house.

Be Sure You're Always on the Latest Version

Since many IT departments don’t have the time, money and/or resources that traditional software upgrades require, upgrades are often delayed, technology gaps widen and business productivity suffers. With CA PPM SaaS, upgrades are included in the subscription to ensure that customers can always take advantage of the latest features.

Experience a Higher Adoption Rate

People expect anywhere, anytime access to modern tools, at home and at work. Employees are more prone to adopt CA PPM SaaS in their daily work because it’s accessible on any device and provides a great user experience based on best practices. Of course, flattening the learning curve also increases adoption, so we’ve eliminated redundant features and configured CA PPM SaaS so it’s exactly what people in specific roles need, including Project Managers, Executives and Team Members.

Rest Easy with Stronger Security

Security is especially important to the Project Management Office, which often needs to grant access to financial and project information to outside stakeholders. While IT departments with non-SaaS solutions worry about vendors accessing corporate data, they don’t have to worry if they have SaaS. CA provides a much higher level of security than most organizations can because of budget, resource and time constraints.


Also consider these advantages:

  • Guaranteed performance or your money back
  • Scale as you go
  • Seamless integration
  • Quicker POC
  • Greener alternative


For more info, check out this case study about Toyota Financial Services.



Back to my comments about staying on the latest versions - as with the previous two releases, this blog series will give you a first look at CA PPM 15.3 immediately upon general availability (GA). Links to GA blog posts for CA PPM 15.1 and 15.2 are below: 



One last thought for today: It’s time to gear up for CA World ’17! Learn more and register here, if you haven’t already.



Interested in more detail? Check out the PPM Insights blog series. I encourage you to participate in the best-in-class CA Communities site, where we have access to our peers, events and support. You can also reach out to CA Services for individualized business outcome references and analysis. Feel free to post in the comments section of this blog or contact me directly via email and @PPMWarrior.

How to create a mailto hyperlink in portlets

Time to read 1 minute



Create an NSQL query like below



Add a link


Create a portlet from the query


Create a virtual attribute in layout


Click Next

Choose Send Email and the link you created and save


Add that virtual image to the portlet and when you click on the link....


email and subject populated as you want

One of the most feared issues a customer can face in an enterprise application is poor performance, which can be caused by environmental issues, configurations, misuse of the tool, etc. It can be a long journey of tedious tasks—troubleshooting, support tickets, log and evidence collection, steps to reproduce, etc., all in an attempt to discover the root cause.


At CA World ’17, CA PPM’s new out-of-the-box suite of portlets for monitoring and analyzing technical performance issues was demoed.


That’s right! It’s never been so easy to spot the causes of performance issues, thanks to CA PPM’s friendly and dynamic graphical representation.


I can just hear the crowd’s excitement. Read on for more details.


In what CA PPM version are the new log analysis portlets available?

They’re in CA PPM 15.2 and higher versions.


How do they work?

The portlets automate the process of parsing application server log files and storing them in the database for analysis. Portlets are meant to be used to identify performance bottlenecks, frequently accessed features, response times, peak hours, and more.


Portlets are built using NSQL queries against LOG_ tables such as LOG_SUMMARY. This table is a summary of data collected in tables such as LOG_DETAILS and LOG_SESSIONS. Tables are populated when a Tomcat access log import/analyze job is completed.


What preliminary steps should I take?

Rights: Only administrators should be allowed access. Ensure that your administrators have the following rights:

       Administration - Application Setup global access right

       Administration - Access to access the administrator menu


Administrators must be added to the Log Analysis Access group to access the page.

·           Ensure that administrator users have been granted rights to run jobs:

  • Jobs - Access global access right
  • Jobs - Run - All (or at least the appropriate instance level for running Tomcat access log import/analyze job)


How do I run the job?

Run Tomcat access log import/analyze.

·         Run on scheduled mode with Log Date blank: The default value will be the previous day.

·         Run on immediate mode: enter today’s date as the Log Date value.

Note: To troubleshoot a specific issue, it’s recommended to run the job on demand immediately so that collected data includes the most recently generated line in the logs.


How are the results presented?

Go to the Administration menu in the Security and Diagnostics section and click on Log Analysis.

The page contains four tabs:

  • System stats by hour/day
  • Average response time by server
  • Session counts by server
  • Slow actions by day

Sample: Average response time by server


Sample: Slow actions by day


System Stats by Month:

Ø  Monthly page views

Ø  Monthly page views by server

Ø  Monthly session counts

Ø  Monthly XOG requests

Ø  Monthly XOG requests by server


Sample: Monthly page views


Sample: Monthly session counts


Daily Page/XOG Views:

Ø  Slow pages top 20

Ø  Page views by service

Ø  Page views by server

Ø  Average response time by day

Ø  Daily page views

Ø  XOG requests by service

Ø  XOG request by server

Ø  Average XOG response rime by day

Ø  XOG call by day


Sample: Slow pages top 20


Sample: Average response time by day


Log Data Export: Each row of exported data shows the date, total page views by all users, average page response time in seconds, total XOG requests, average XOG response time, and unique session count for that specific day.


Log analysis is a graphical tool, a reading from the logs. Portlets are self-explanatory. No special guidance is needed to understand them. Just bear in mind that you need to set values in the filter to show data. You must always select a Date, Environment and Hostname from the filter bar.


In my experience, initial root cause analysis of a performance issue takes 5-20 minutes with this tool, compared to several hours reading logs and asking questions. This new component is a true time saver.


For readers interested in more detail, check out DocOps. I encourage you to participate in the best-in-class CA Communities site, where you have access to your peers, events and support. You can also reach out to CA Services for information about CA PPM Release 15.2 upgrades/implementations, and individualized business outcome references and analysis. Feel free to post in the comments section of this blog or contact me directly via email and Twitter @aurora_ppm.

Removing repetition throughout