“If you encounter an error or a ‘Please Wait’ message that does not clear when attempting to access CA PPM Advanced Reporting after installing Jaspersoft Server Cumulative Patch 6.2.1_220.127.116.11 , it may be necessary to clear the browser cache on the client machine. The browser cache should be cleared for each user attempting to access Advanced Reporting.
If you are not able to access CA PPM Advanced Reporting after clearing the browser cache, or for any other problems using CA PPM Advanced Reporting please contact CA Technical Support (www.support.ca.com) for additional assistance.”
To confirm you are on the Jaspersoft Server Cumulative Patch 6.2.1_18.104.22.168
1. Login to PPM and click on About Page
2. If you are On Premise customer and you have access to Jaspersoft Console
2a. Login to Jaspersoft console
2b. Hit the URL http://servername:8080/reportservice/version.htm