How long have you been at CA Shyam_Beerakayala ?
I have been with CA from November, 2009. After living in the USA for 19 years, I have moved back to India in 2011, to stay close to my parents and have grandparents around my kids!
Are you a dedicated engineer as part of an enhanced support package?
I am a Support Delivery Manager for the CA PPM SaaS product.
What was the career path that led you here?
I had joined CA as a Senior Support Engineer in November, 2009 at Plano, Texas. I relocated to India in June, 2011 and continued working in the same role from the ITC office. I was promoted to a Principal Support Engineer in July, 2012 and been an SDM since April, 2014.
What product do you support?
What keeps you at CA?
CA is a great place to work. I have worked in both USA and India CA Offices and I am truly amazed at the consistency in all our operations. The people at CA is what keeps me here!
What is your passion outside of work? What do you like to do?
I am a sports fanatic! I very closely follow NBA, NFL, MLB and the IPL (Cricket). I make sure that I watch some of these games with my son, as we both share the passion!
What is your educational background?
I have done my engineering in Computer Technology and have followed it up with a Master’s in Information Sciences from University of Hawaii, Honolulu! No, I am not lucky, I been to the Waikiki only couple of times during the four semesters! I also have a PhD from CA Support University J I am Project Management Professional and have a PMP for the last 7 years.
How has support changed since you started?
Support is truly a team game now! There is no I in support ! Support is now provided through Omni Channels !
Why should people be involved in the communities?
According to Forrester, 72% of the customers prefer self-service to resolve their support issues over pick up the phone or sending an email. Customers want it and companies need it! By being involved in communities, we can help CA help our customers help themselves !
Why should customers read Knowledge Articles?
Customers should read Knowledge Articles because help is always a click away.
Follow the Support Engineer Here: Shyam_Beerakayala