Kelly Wong

Tech Tip - CA Privileged Access Manager: NullPointerException returned while initializing Transparent Login Agent

Blog Post created by Kelly Wong Employee on May 4, 2017

CA Privileged Access Manager Tech Tip by Kelly Wong, Principal Support Engineer for 5th May 2017

 

Issue

NullPointerException is returned while initializing Transparent Login Agent

 

Environment

PAM: 2.8
Target Host OS: Windows 2008 R2
RDP Application: MS SQL Server 2008 R2

Cause

AntiVirus application is blocking the execution of XsuiteTLAgent.exe residing in the Virtual Drive. 

 

Resolution

Update AntiVirus application to allow XsuiteTLAgent.exe to execute e.g: add XsuiteTLAgent.exe to the McAfee's passthru list.

 

Troubleshooting

  • Ensure that the RDP Applications are added to the RemoteApp Manager correctly:
  • Ensure that the Transparent Login is enabled in the user-device policy and Transparent Login is configured with the RDP Application:

  • RDP Application loads fine without Transparent Login:
  • Drive Redirection is allowed (via Group Policy Object or Remote Desktop Session Host Configuration):
  • Transparent Login Config ran through successfully with the Learn Tool Debugger:

Outcomes