Symantec Privileged Access Management

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Tech-Tip: Not able to connect to PAM GUI after upgrade to 3.0.1

By Maria Celeste Catena posted Oct 25, 2017 12:27 PM

  

Symptom
After upgrading to 3.0.1, the appliance is not reacheable via WebGUI.
However the appliance is up and available via VMWare console. The network cards are enabled, but I can't communicate to those appliances anymore.
This only for Virtual Machines.

Cause:
During the upgrade to 3.0.1 all the NICs configured in the virtual machine are connected.
So if there are more NICs connected than the ones enabled in PAM, the system blocks the communications.

Resolution:
Compare the Network Interfaces cards enabled in the server settings and in the Interface Network Settings in PAM console.
The number of Network Interfaces enable has to match.
If there are more NICs connected, then proceed to disconect them and restart the machine.


If issue persist, please contact Support.

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