How long have you been at CA CAlteri ? 
Since July 15, 2013.
Are you a dedicated engineer as part of an enhanced support package?
I am dedicated to State Street, but I also work with all our other customers using Single Sign-On.
What was the career path that led you here?
I have over 12 years experience in customer care and technical support.
What product do you support?
CA Single Sign-On
What keeps you at CA?
I enjoy the team I work with and the flexibility to balance my home and work life.
What is your passion outside of work? What do you like to do?
I am an avid fisherman. I also camp and play bass guitar!
What is your educational background?
I have a BA in Film Theory. I also have a Certificate in computer science, and am an MCSE.
How has support changed since you started?
Support is always changing. We have to keep up with new product releases, and the expectations of our customers. Also, there are third party products that provide integration challenges.
Why should people be involved in the communities?
The communities offer a central point for customers and support engineers to share ideas and offer solutions to issues. It is also a great way for us to get an idea of what sorts of issues customers are seeing and proactively work to fix them.
Why should customers read Knowledge Articles?
KB Articles can allow our customers to answer their own questions, and provide them with a working document to help them resolve issues without having to initiate the support process.
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