CA Single Sign-On Tech Tip by Sau Lai Wong, Senior Support Engineer for 22nd June 2016

Issue:

Administrative UI installation failed with following error:

The CA SiteMinder Administrative UI installation failed because a required component failed to install.  For more information, see the log files CA_IAM_Suite_InstallLog.log and caiamsuite.log under install directory

file:///C:/Users/wonsa03/AppData/Local/Temp/WindowsLiveWriter1286139640/supfiles3E3C5B5F/adminui-error5.png

The same error is logged in the CA_SiteMinder_Administratove_UI_Install_xx_xx_xxxx_xx_xx_xx.log.

Environment:

Applies to R12.x Administrative UI installation.

Cause:

The verbose logging shows up as we held down the CTRL-key as the installer initializes:

file:///C:/Users/wonsa03/AppData/Local/Temp/WindowsLiveWriter1286139640/supfiles3E3C5B5F/latest_ctrl7.png

The verbose logging suggested that the Admin UI installation was aborted as it failed to run iamfw.exe. The executable is created under ******.tmp folder as the installer is invoked:

file:///C:/Users/wonsa03/AppData/Local/Temp/WindowsLiveWriter1286139640/supfiles3E3C5B5F/tmp5.png

The corresponding Event Viewer Application log suggested that the executable was locked by the McAfree AntiVirus program:

file:///C:/Users/wonsa03/AppData/Local/Temp/WindowsLiveWriter1286139640/supfiles3E3C5B5F/EventViewer13.png

Resolution:

Disable the McAfree AntiVirus via mvadm command to allow Administrative UI installation to run accordingly.