CA Single Sign-On Tech Tip by Sau Lai Wong, Senior Support Engineer for 22nd June 2016
Administrative UI installation failed with following error:
The CA SiteMinder Administrative UI installation failed because a required component failed to install. For more information, see the log files CA_IAM_Suite_InstallLog.log and caiamsuite.log under install directory
The same error is logged in the CA_SiteMinder_Administratove_UI_Install_xx_xx_xxxx_xx_xx_xx.log.
Applies to R12.x Administrative UI installation.
The verbose logging shows up as we held down the CTRL-key as the installer initializes:
The verbose logging suggested that the Admin UI installation was aborted as it failed to run iamfw.exe. The executable is created under ******.tmp folder as the installer is invoked:
The corresponding Event Viewer Application log suggested that the executable was locked by the McAfree AntiVirus program:
Disable the McAfree AntiVirus via mvadm command to allow Administrative UI installation to run accordingly.