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Tech Tip - CA Single Sign-On: Missing Component Library

By wonsa03 posted Sep 10, 2016 07:13 AM

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CA Single Sign-On Tech Tip by Sau Lai Wong, Principal Support Engineer for 10th September 2016

Issue:

All Federation logins via the same Federation Web Services Agent are failing. FWSTrace.log is suggestive that FWS agent is unable to locate the Service Provider nor Identity Provider

Environment:

Apply to Webagent with Webagent Option Pack on the same server.

Cause:

== Affwebserv.log ==

[812/5204][Mon Sep 05 2016 18:50:23][agentcommon][INFO][sm-log-00001] missing component library (The SiteMinder Agent is initializing ..)
[812/5204][Mon Sep 05 2016 18:50:23][agentcommon][INFO][sm-log-00001] missing component library (SiteMinder Product Details: PRODUCT_VERSION=12.52, PRODUCT_NAME=Federation Web Services, PRODUCT_UPDATE=0101 , PRODUCT_LABEL=640.)
[812/5204][Mon Sep 05 2016 18:50:23][agentcommon][INFO][sm-log-00001] missing component library (Administration Manager is trying to create configuration for the SiteMinder Agent)
[812/5204][Mon Sep 05 2016 18:50:23][agentcommon][INFO][sm-log-00001] missing component library (Creating agent connection using file : C:\CA\webagent\win64\bin\IIS\WebAgent.conf)
[812/5204][Mon Sep 05 2016 18:50:25][agentcommon][INFO][sm-log-00001] missing component library (Registering the Configuration Manager with the Policy Server)
[812/5204][Mon Sep 05 2016 18:50:25][agentcommon][INFO][sm-log-00001] missing component library (Obtained data from the Policy Server for Agent Config Object "aco")
[812/5204][Mon Sep 05 2016 18:50:25][agentcommon][INFO][sm-log-00001] missing component library (Configuration Manager is creating the Configuration Management thread with pspollinterval of 30 seconds)
[812/5204][Mon Sep 05 2016 18:50:25][FWSAgentConfig.java][INFO][sm-log-00001] missing component library (testagent)
[812/5204][Mon Sep 05 2016 18:50:25][FWSAgentConfig.java][INFO][sm-log-00001] missing component library (NO)
[812/5204][Mon Sep 05 2016 18:50:25][FWSAgentConfig.java][INFO][sm-log-00001] missing component library (NO)
[812/5204][Mon Sep 05 2016 18:50:25][FWSAgentConfig.java][INFO][sm-log-00001] missing component library (NO)
[812/5204][Mon Sep 05 2016 18:50:25][FWSAgentConfig.java][INFO][sm-log-00001] missing component library ()
[812/5204][Mon Sep 05 2016 18:50:25][FWSAgentConfig.java][INFO][sm-log-00001] missing component library (0)
[812/5204][Mon Sep 05 2016 18:50:25][FWSAgentConfig.java][INFO][sm-log-00001] missing component library (700)
[812/5204][Mon Sep 05 2016 18:50:25][FWSAgentConfig.java][INFO][sm-log-00001] missing component library (SM)
[812/5204][Mon Sep 05 2016 18:50:25][FWSAgentConfig.java][INFO][sm-log-00001] missing component library ([SM])
[812/5204][Mon Sep 05 2016 18:50:25][FWSAgentConfig.java][INFO][sm-log-00001] missing component library ()
[812/5204][Mon Sep 05 2016 18:50:25][FWSAgentConfig.java][INFO][sm-log-00001] missing component library ()
[812/5204][Mon Sep 05 2016 18:50:25][FWSAgentConfig.java][INFO][sm-log-00001] missing component library ()
[812/5204][Mon Sep 05 2016 18:50:25][FWSAgentConfig.java][INFO][sm-log-00001] missing component library (NO)
[812/5204][Mon Sep 05 2016 18:50:25][FWSAgentConfig.java][INFO][sm-log-00001] missing component library ()
[812/5204][Mon Sep 05 2016 18:50:25][FWSAgentConfig.java][INFO][sm-log-00001] missing component library (YES)
[812/5204][Mon Sep 05 2016 18:50:25][FWSAgentConfig.java][INFO][sm-log-00001] missing component library (YES)
[812/5204][Mon Sep 05 2016 18:50:25][FWSAgentConfig.java][INFO][sm-log-00001] missing component library (en-US)
[812/5204][Mon Sep 05 2016 18:50:25][FWSAgentConfig.java][INFO][sm-log-00001] missing component library (en-US)
[812/5204][Mon Sep 05 2016 18:50:25][FWSAgentConfig.java][INFO][sm-log-00001] missing component library ()
[812/5204][Mon Sep 05 2016 18:50:25][FWSAdministrationManager.java][INFO][sm-log-00001] missing component library ()
[812/5204][Mon Sep 05 2016 18:50:25][ManageNameIDService.java][INFO][sm-log-00001] missing component library (NameID Management)
[812/5204][Mon Sep 05 2016 18:50:25][ManageNameIDService.java][INFO][sm-log-00001] missing component library (NameID Management)
[812/6664][Mon Sep 05 2016 18:50:49][SSO.java][INFO][sm-log-00001] missing component library (Single Sign-On)
[812/6664][Mon Sep 05 2016 18:50:49][SSO.java][INFO][sm-log-00001] missing component library (Single Sign-On)
[812/6664][Mon Sep 05 2016 18:50:50][SSO.java][ERROR][sm-log-00001] missing component library (1461e379-729c1ebd-7b527d92-a3aebde9-2ca4ce70-6e57, NO_PROVIDER_INFO_FOUND, , , )
[812/6664][Mon Sep 05 2016 18:50:50][SSO.java][ERROR][sm-log-00001] missing component library (wonsa03-i122123SP)
[812/6664][Mon Sep 05 2016 18:51:28][SSO.java][ERROR][sm-log-00001] missing component library (371f5a12-5f181f83-8057bcc5-30ecaf13-fa358949-3a7, NO_PROVIDER_INFO_FOUND, , , )
[812/6664][Mon Sep 05 2016 18:51:28][SSO.java][ERROR][sm-log-00001] missing component library (cn=ca support)

The “missing component library” message in the Affwebserv.log is indicative that the Webagent and Webagent Option Pack are installed on the same machine, but there’s a version (including Service Pack and CR release) mismatched.

Resolution:

If the Web Agent and Web Agent Option Pack are installed on the same machine, they must also be the same version, including the Service Pack and CR version.

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