Skip navigation
All Places > CA Security > CA Single Sign-On > Blog > Authors Chris Stallone

CA Single Sign-On

3 Posts authored by: Chris Stallone Employee
How long have you been at CA Mark.ODonohue ?

1.jpg  6 yrs

 

What was the career path that led you here?

     Over the years I’ve worked in a variety of software development positions, with online stockbroking applications, and then with more security & crypto related products,  before becoming involved in Siteminder/SSO deployments and then SSO support.

 

What product do you support?

     CA SSO

 

What keeps you at CA?

     I was more development & services focused, a big plus for me in moving to a support role was the ability to work mostly from home, but I enjoy the company of the other team members, and certainly there are daily challenges to keep your mind occupied.

 

What is your passion outside of work? What do you like to do?

     We live near the beach, so swimming and outdoor activities like cycling & hiking are a big part of life here.  I am also interested in food and wine, where my role is mostly as the consumer & we enjoy travelling.

 

What is your educational background?

     I have a degree in Applied Science, Majoring in Computer Science, that was a while ago now, and done a few other lone subjects, including History & Philosophy of Science & Bioinfomatics to keep my brain active.

 

How has support changed since you started?

     Better interaction via webex certainly has helped give a closer interaction and quicker resolution of priority issues.

 

Why should people be involved in the communities?

     It helps to be better informed about important produce changes and security updates.

     On a personal note, you can access some of the CA SSO tools I’ve written in the “Scripts & Tools” tag on https://communities.ca.com/community/ca-security/

 

Why should customers read Knowledge Articles?

     Apart from the stimulating plot and character development, they are a great source of insights into how to work with features of the CA SSO product.

 

Follow the Support Engineer Here: Mark.ODonohue

Location:  The product I help develop is based in Melbourne Australia, but I work remotely from Tasmania (Hobart) profile-image-display.jpg

Current Gig: Lead developer on CA Directory

One word that describes how you work: Patiently

 

How do you use CA Communities and any suggestions for others?

I find the CA Communities is a great two-way channel between product users and product developers, subject matter experts and other users allowing the fast sharing of information.

 

Mac or PC?

PC but most developing/testing is performed on virtual versions of Linux

 

Mobile Device?

iPhone

 

Apps/software/tools you can’t live without?

Work: Compiler/Debugger, VMware, WebEX & vi :-)

Personal: Cyclemeter, Candy Crush & BrewSmith2 (I’m a very keen home brewer)

 

Besides your phone and computer, what's your favorite item?

My electric guitar (Mahogany Ibanez), it sits next to my desk for a bit of thinking music.

 

What’s your daily work space like?

As I work remotely, my home office overlooks a vineyard that make a reasonable Pinot Noir.

 

How do you balance life/work?

Working smarter instead of harder and being heavily involved with family and pursuing lots of interests outside of work. I work to live, not live to work.

 

Best advice you can give and you have received?

* You learn a lot more finding a solution yourself than asking for it.

* When making a code change, always finish with less lines of code than when you started.

 

What everyday thing are you better at than anyone else?

Solving obscure problems with very little information using outside the box thinking.

How long have you been at CA CAlteri ? profile-image-display.jpg

Since July 15, 2013.

 

Are you a dedicated engineer as part of an enhanced support package?

I am dedicated to State Street, but I also work with all our other customers using Single Sign-On.

 

What was the career path that led you here?

I have over 12 years experience in customer care and technical support.

 

What product do you support?

CA Single Sign-On

 

What keeps you at CA?

I enjoy the team I work with and the flexibility to balance my home and work life.

 

What is your passion outside of work? What do you like to do?

I am an avid fisherman. I also camp and play bass guitar!

FB_IMG_14326071121344662.jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

What is your educational background?

I have a BA in Film Theory.  I also have a Certificate in computer science, and am an MCSE.

 

How has support changed since you started?

Support is always changing.  We have to keep up with new product releases, and the expectations of our customers.  Also, there are third party products that provide integration challenges.

 

Why should people be involved in the communities?

The communities offer a central point for customers and support engineers to share ideas and offer solutions to issues.  It is also a great way for us to get an idea of what sorts of issues customers are seeing and proactively work to fix them.

 

Why should customers read Knowledge Articles?

KB Articles can allow our customers to answer their own questions, and provide them with a working document to help them resolve issues without having to initiate the support process.

 

Follow the Support Engineer Here: CAlteri

Meet More CA Support Engineers Here