Bom dia a todos, utilizo a versão 14.2 do CASDM e iniciei um processo de utilizar tarefas para incidentes e solicitações. Tudo está correndo bem, foi bem aceito pelo meus usuários, mas foi solicitado a criação de filtros para visualização das tarefas de incidentes/solicitação como existe para mudança. Tentei criar a consulta, mas o sistema…(Show moreShow less)
Estranho isso... O atributo 'obj_type' das consultas armazenadas que se relaciona com a factory 'stored_query_prod_list' que é uma derivação da factory 'prod_list' lista todos os objetos que possuem o 'group' contendo 'stored_query'. Na minha instalação 14.1 CUM3 funciona direitinho e não foi customizado. Você está usando qual CUM da 14? Na…
We need to change incident status to a particular value whenever mail is received from end user. For us, incident is created whenever mail is received and during incident creation status is set as per the "TextAPI Defaults" mentioned in create mailbox rule. But update mailbox rule is not changing incident status. Kindly suggest how "TextAPI…(Show moreShow less)
Abinash, Check out the knowledge article for tags in maileater Tags that can be used with Maileater. If your email input have %INCIDENT_ID=<The incident numebr> (eg. %INCIDENT_ID=1234) and %STATUS=Resolved does not update the ticket status to resolved, do you find any message in stdlog? Regards, Derek
Hi all, I need to insert a informative message when the export button is clicked, but only for some forms (list_cr, list_cnt, etc..) and some tenants. I made a edition in "export_file.html", but the message is displayed for all users and all forms with have the option to export.: Any ideia, how I can do this customization? Thanks!
I am trying to set up an event that will trigger a separate notification to go to the help desk superiors every time an incident or request is opened with a VIP (or other special handling) as the affected end user. I understand the portion of setting up the macro that will get the message to the right people but am having difficulty setting up…(Show moreShow less)
You will need change detail_macro.htmpl replacing the lines below: <!--PDM_LIST PREFIX=list WHERE="code !='ACT' AND code !='COND' AND code != 'CAWF' AND code != 'ITPAM'" FACTORY=macro_type--> <PDM_LIST PREFIX=list WHERE="code != 'CAWF' AND code != 'ITPAM'" FACTORY=macro_type> <!--PDM_MACRO name=dtlReadonly hdr="Código da macro" attr=usr_string1…
Dear All I want to send value from first select box to input second select box but It is not work and not show value for select. 1. I create 2 report builder. first report builder second report builder 2. I create 2 select box on form. 3. I configuration in Category Level 1. …(Show moreShow less)
We are in the early stages of analysis to migrate CABI 4.1 (SDM 14.1.05) to Cognos BI (our corporate standard). Is there a way in Universe Designer - or other, to generate a list of tables used by CABI without having to migrate all SDM tables? Or does a table list exist somewhere? thanks Jeff
The linked provided on the SAP site had the answer. To list all tables and/or objects: Unv Designer> open the universe> Tools> Options> Print/PDF tab... select the Tables check box> Save As PDF. This generates a text list of tables instead of the graphical structure. Thanks once again for the assistance.
Hi Team We have some cloud services offering to our customers. As of now the process is manual and the team is willing to come on a proper platform for offering their services i.e CA Service Catalog. We have some forms and approval process from multiple teams to request the services. How can we create Forms n workflows in CA service Catalog?…(Show moreShow less)