CA Service Management

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Notification (or any other action) on call back date for the requests

By Giedrius Bekintis posted Sep 17, 2014 03:58 PM

  

Add trigger via web screen painter:

 

POST_VALIDATE zattach_callback_event(call_back_date) 117 FILTER(call_back_date{} && active == 1 && type == 'R');

 

 

Create multiple notification macro and notification event.

 

copy attached zattach_callback_event.spl file In \site\mods\majic folder. Do not forget to change an event ID 'evt:400034' to your ID in the script:

 

Use on your own risk

Enjoy

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