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Dear CA Service Management Community Member,


With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.


Don't Miss! Office Hours for CA Service Management, February 12 @ 10 AM ET

Have a question about CA Service Desk, ITAM and/or CA Service Catalog? Connect with CA Technologies technical experts to get answers via Office Hours for CA Service Management. Our team is here to help you get more out of your technology. Join us for one hour Thursday, February 12th @ 10 AM ET. NOTE - No audio is provided and all Q&A happens via online chat, making it a truly ‘fun’ event.

Click HERE:  to register, add to calendar and join the day of.

*Please note that there is no audio. This is for you to submit your questions only and our experts will respond using WebEx.

CA Service Management Featured Member for January - Michael Mueller


(Michael is the tall guy third from the right)

Congratulations Michael! Thank you for all your valuable contributions to the SM Community!


Upcoming Webcasts - Add to your calendar today!

CA Webcast: Simplifying the Service Desk - Yes, You Can! 2/12/2015 @ 11 AM ET

CA Silver Plus Sponsor at "PINK15 - ITSM Conference & Exhibition"

CA Webcast: ITIL Dead? Think Again!

CA Webcast: Have Your Customers Lost that Loving ITSM Feeling? 5/14/2015 @ 11 AM ET

CA Webcast: The Traveler's Guide to the New Frontier of IT Service Management

CA Webcast: Mobility. Social Media. Self-Service, Oh My! Welcome to Today’s ITSM Reality!

CA Webcast: Your IT Customers Have Changed, Have You? 8/13/2015 @ 11 AM ET

Tips and Helpful Information -


CA SAM + APM authentication configuration scenarios

New CA SAM Catalogs (v. 3.6.6) are available

Verify your system is clean after Uninstall

Installation issues


SDM 12.9 "Error 12 in NX_OS::shmget (1314390018,,0,0) : Not enough space  (12)"

End of Service Announcement for CA Asset Portfolio Management r12.8

End of Service Announcement for CA Software Asset Manager r12.7 (3.4.x)

End of Service Announced for CA Service Catalog 12.7 & 12.8


That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management discussions and make your voice heard!





Community Manager, IT Business Management

Getting to know Russell Pope

Russell Pope.jpg

Job Title: Service Desk Toolsets Chief Architect, Fujitsu


Based out of: Working from home in Louth, Lincolnshire, England


What do you enjoy about your work: The variety, problem solving, sense of achievement and helping others


About your family: Live with my wife (Mandy) and dog (Harley) in rural Lincolnshire with frequent visits from my step Daughter who is now in her 2nd year of University doing a Business degree. Step Son has settled in Essex and we were pleased to celebrate the arrival of our 2nd grandchild in September last year.


Favorite 3 movies of all time: A tough one and think I have to go with: Memento, Life of Brian and Clerks


Favorite book: So many too choose from so going to say Radical Brewing (Randy Mosher)


Favorite hobbies: Brewing, Motorcycling and Golf


Interesting fact about yourself: I was successfully nominated as a Fujitsu Distinguished Engineer in 2013.