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Getting to know Naveen Desham





Hyderabad, India


Current Gig: 


Principal Support Engineer


One word that describes how you work: 




How do you use CA Communities and any suggestions for others?


CA communities is an amazing platform to share our knowledge/ expertise with others. It had become a daily habit for me to assist members

to find a solution to their questions/problems.


Mac or PC?




Mobile Device?


Moto X


Apps/software/tools you can’t live without?


Reminder tool which helps me to do multitasking


Besides your phone and computer, what's your favorite gadget?


Wont use any gadgets.


What’s your daily work space like?


Office cubicle


Best advice you can give and you have received?


Never stop doing your best.

Dear CA Service Management Community Member,


With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.

The CA IT Asset Manager Customer Feedback Survey – Please respond


Our CA IT Asset Manager customers are some of the most loyal and passionate customers we have across the entire CA Technologies family.  Your participation in the future of CA IT Asset Manager is what makes this product so special, and it’s a partnership we take very seriously. Your feedback and ideas help us maximize your investment with CA Technologies and take us to even higher levels of quality, customer experience, satisfaction and value.


That’s why I encourage you to let your voice be heard and take the brief CA IT Asset Manager Customer Feedback survey. Your feedback will be key in helping us understand what is or isn’t working.  The CA IT Asset Manager leadership team will review in detail the overall results, and will build out action plans based on your feedback to further improve the overall experience and value you receive from your investment with us.


Click to take the brief survey, which should take no more than 2-3 minutes to complete.


Thank you!


Miss Office Hours for Service Management, March 12 @ 1 PM ET ?

Check out the chat text and join us for the next Service Management Office Hours, April 9th! Details will be coming soon.


CA Service Management Featured Member for February - Russell Pope




Congratulations Russell! Thank you for all your valuable contributions to the SM Community!


Upcoming Webcasts - Add to your calendar today!


CA Webcast: ITIL Dead? Think Again!

CA Webcast: Have Your Customers Lost that Loving ITSM Feeling? 5/14/2015 @ 11 AM ET

CA Webcast: The Traveler's Guide to the New Frontier of IT Service Management

CA Webcast: Mobility. Social Media. Self-Service, Oh My! Welcome to Today’s ITSM Reality!

CA Webcast: Your IT Customers Have Changed, Have You? 8/13/2015 @ 11 AM ET

Tips and Helpful Information -


Configure Unified Self-Service to Support a New Language

IE 11 Compatibility for ServiceDesk 12.9

Support Automation Digital Certificate Expiry

CA Service Management End-of-Sprint Demonstration Announcement

Courtesy Announcement -15.1 Xtraction for CA Service Management Now Available

CA SAM + APM authentication configuration scenarios


Top 10 Ideas


right click copy/paste87DELIVERED

Allow Classic Workflow for incidents and request74CURRENTLY PLANNED

Personalize views67UNDER REVIEW

Development to QA to Production Promotion Utility64CURRENTLY PLANNED

Multiple file upload53DELIVERED

Easily Convert Incident to Request, and vice versa.50NOT PLANNED

Attachments on Configuration Items47CURRENTLY PLANNED

Ability to add an attachment to a notification47CURRENTLY PLANNED

Ability to migrate web forms (htmpl) from one release to another44NEW

Allow inactivity timeout be a role based setting rather than a global setting.42UNDER REVIEW


That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management discussions and make your voice heard!





Community Manager, IT Business Management