Rachel Macik

Meet CA Support Engineer for Service Desk Management: Paul Coccimiglio

Blog Post created by Rachel Macik Employee on May 14, 2015

Meet-Paul-Coccimiglio.jpgPaul Coccimiglio, a Computer Science and Business Management Honors graduate, started his career with CA in October 2007. He worked for a CA customer for a long period of time as a “CA Administrator” managing several CA solutions. Eventually Paul transitioned into the role, Principal Support Engineer.

 

In his position Paul supports CA Service Management, specifically the CA Service Desk Manager. Paul loves working with his team at CA because they are always willing to help out each other and their customers. He says:


“I still put on my “customer hat” when working with clients to ensure that I understand their side of the story.”


His role at CA also helps him combine his passion for helping people and technology.

 

Outside of work


Paul volunteers once a month at a local school by making between 450-600 bags of popcorn for students to purchase. The money from the popcorn goes to a charity for less fortunate kids in 3rd world countries. When he’s not volunteering, Paul enjoys sports like golf and basketball. He also loves traveling with his family.


“I have my family hooked on Myrtle Beach or anywhere else there is water, white sand, and sun.” All while trying to keep up with his 5 year old daughter!

 

The industry “has sped up. Clients have a lot more avenues to connect with us; communities, online chat, and social media. Its now about clients helping themselves” says Paul. And CA Support has a huge emphasis on client relations and satisfaction. “There are so many skilled and talented people participating in our communities. I am constantly learning something from other community members.” Paul goes on to mention that it is also extremely important that customers read knowledge articles, because the “more knowledge one has, the better equipped they are to tackle issues.”


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Follow Paul in the Communities here Paul_Coccimiglio

 

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