Meet Alexandre_Almeida - he is a Senior Support Engineer and an active member in the CA Service Management Community. Alexandre supports it asset manager and has been with CA since 2009 and works with our team at Ditton Park, just outside London.
"Since I joined CA, support has changed towards a more professional experience, with useful tools and supporting documentation for the engineers. Coming from Microsoft where I’ve worked as a Support Team Leader it is a great pleasure to see we are on the right track."
Alexandre urges customers to join the communities so they can share ideas and be heard.
"It's a wonderful tool for finding answers to simple question that otherwise would require a support ticket."
Knowledge articles are another great resource for self-service support. Alexandre says knowledge documents contain answers to most frequent problems, and there's nothing better than finding a solution online without having to call support.
Outside of CA, Alexandre enjoys traveling with family, and playing football. (In real life and in video games!) He even sent us a photo from a couple of years ago during a CA interdepartmental football competition. It's a good life here at CA! Follow more stories on the CA Instagram account https://instagram.com/lifeatca/ lifeatca