Once a month we'll shine our virtual spotlight on one of the CA Service Management community's members. It's just a fun, easy way for us to get to know one another a little bit beyond our work-related interactions here on the site. This month, we're featuring Gale Bacon IT Asset Manager - Principal Support Engineer, CA Technologies.
Location: Plano, TX
Current Gig: IT Asset Manager – Principal Support Engineer
One word that describes how you work:
Instead of scheduling my priorities, I prioritize my schedule. After all, in support, every day is a new opportunity to solve a problem.
How do you use CA Communities and any suggestions for others?
Login daily at the beginning of my day, and monitor for any unanswered questions in the IT Asset Manager and EF forums.
Recommendation: Just 15 minutes a day is all it takes to get the customers and co-workers a little assistance
Mac or PC? PC
Mobile Device? Yes, but don’t use it for communities …
Apps/software/tools you can’t live without? Hmmm…. I could still live without any of them… not sure I have a favorite.
Besides your phone and computer, what's your favorite gadget? My kitchen Nutri-bullet!
What’s your daily work space like? Open space
How do you balance life/work? Make time for the important stuff
Best advice you can give and you have received?
Received: Give a person a fish and you feed him for a day, teach him how to fish and you feed him for a lifetime.
Give: The most valuable antiques are good friends.
What everyday thing are you better at than anyone else?
I’m an excellent multi-tasker. Not sure I’m better than anyone else though.