Skip navigation
All Places > CA Service Management > Blog > 2015 > October
2015

Dear SM Community Members,

 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

 

  • Every week I will post a blog entitled "Ask a Question, Get an Answer - See an Unanswered Question, Offer a Solution".
  • In the blog will be links to questions in the community that have had no response.
  • Members review the subjects and if they have a response they can quickly click on the link and provide a potential solution.
  • IMPORTANT - As a part of the response include #helpinghands (it will look like: helpinghands when you select the tag from popup).
  • In the weekly blog post I will be thanking all the "helpinghands" who responded to unanswered questions in the previous weeks blog.

 

Have Fun! Help a Fellow Community Member Out!

 

Here's the list of unanswered questions for this coming week:

 

Dashboard in live - CABI

Enable SSO in CABI 4.1 using Windows Authentication

How Organizations, Companies and Contacts relate?

Anyone Using CA Service Desk CMDB with 3rd Party Asset Mgmt or Monitoring?

Adding a Custom Status in CA Service Catalog

Enable Single Sign-ON (SSO) for CA BI 4.1 without integrating BI with CASD or want to enable SSO for apache tomcat7 on CABI. Anybody done this then pls share the steps/docs

Web Screen Painter - Unable to Login / Invalid Credentials

With the advent of the Unified Self Service (USS) interface,  I was wondering if anyone has put together a set of UAT test scripts for Unified Self Service?

Save reports published in Dashboard

erroneous query report

Question: Knowledge issue: Blank documents appear in searches.

Has anyone been able to pull the evt.sym name to a SLA webi report?

Reg:site defined issue

 

Thank You All for Your Efforts!

Chris

Dear SM Community Members,

 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

 

  • Every week I will post a blog entitled "Ask a Question, Get an Answer - See an Unanswered Question, Offer a Solution".
  • In the blog will be links to questions in the community that have had no response.
  • Members review the subjects and if they have a response they can quickly click on the link and provide a potential solution.
  • IMPORTANT - As a part of the response include #helpinghands (it will look like: helpinghands when you select the tag from popup).
  • In the weekly blog post I will be thanking all the "helpinghands" who responded to unanswered questions in the previous weeks blog.

 

Have Fun! Help a Fellow Community Member Out!

 

Here's the list of unanswered questions for this week:

 

Data partitions with @root attributes

Filter on dualList in service Catalog, but keep the right box values.

macro.spl:1786:atomic_cond::build_atomic_condition

Reg:site defined issue

Has anyone been able to pull the evt.sym name to a SLA webi report?

Question: Knowledge issue: Blank documents appear in searches.

erroneous query report

PDM_SELECT webengine directive

Save reports published in Dashboard

With the advent of the Unified Self Service (USS) interface,  I was wondering if anyone has put together a set of UAT test scripts for Unified Self Service?

Web Screen Painter - Unable to Login / Invalid Credentials

Enable Single Sign-ON (SSO) for CA BI 4.1 without integrating BI with CASD or want to enable SSO for apache tomcat7 on CABI. Anybody done this then pls share the steps/docs

Adding a Custom Status in CA Service Catalog

As I reset the password Service Catalog?

 

Thank You All for Your Efforts!

Chris

Once a month we'll shine our virtual spotlight on one of the CA Service Management community's members. It's just a fun, easy way for us to get to know one another a little bit beyond our work-related interactions here on the site. This month, we're featuring Jon Israel Principal Support Engineer, CA Technologies.

IMG_1222.JPGIMG_1462.JPG

 

Jon is pictured with his wife and son.

 

Location: I work in the Islandia, NY office for CA, and I live in Franklin Square, NY

 

Current Gig:  Principal Support Engineer for the CA Service Management family of products – focused on CA Service Desk Manager

 

One word that describes how you work: Action – make it happen!

 

How do you use CA Communities and any suggestions for others? I use the communities as a venue and mechanism to get out there and talk with customers.  I like to read about what customers are trying to do, and how they are using the products.  I spend some time at the start of every work day going through the posts and answering what I can.  It’s a great way for customers to talk to each other, and share experiences, and tips/tricks for getting the most value out of the products.  It is also a great way to keep up with what’s going on in the customer world as well as internally.

 

Mac or PC?

Both! I use a mac at home for the most part, along with my iPhone and iPad, they work together nicely. I do also have several Windows machines at home too which I use for different things.  At work, I am a Windows guy, working mostly on Windows Server environments.

 

Mobile Device? iPhone and iPad

 

Apps/software/tools you can’t live without? Shared Google Calendar (shared between my wife and I to keep track of things), AnyList – a shared shopping list app, and Pandora – I love music!

 

Besides your phone and computer, what's your favorite gadget? I have several - Audio systems, Cars, Cameras

 

What’s your daily work space like? I like a clean workspace without any clutter – I hate clutter!  I work from my CA laptop which sits on a docking station connected to three monitors.  I love having the three monitors – it allows me to multi-task and get a lot more done while keeping an eye on the things I need to monitor.

 

How do you balance life/work? Ahhh – the Golden Question!  My wife and I both work full time and long hours.  My wife travels about 30% for work, so this balance is always a tough game for us having a 4 year old in pre-k.  We have it down to a science these days by planning out about a month at a time if possible so we know who has to do what, and when, and who has to be where and when, hence the google calendar. Out of all the people we know in similar situations, I have to admit that we are a pretty good team, and are always able to make it happen

 

Best advice you can give and you have received? Always be infectiously positive.  – Someone once told me that a long time ago.  I live by it and share it with others too.  People always remember the negative, but only sometimes remember the positive – so be infectiously positive!  Negativity breeds too quickly!!

 

What everyday thing are you better at than anyone else? Multi-Tasking, Making Lemonade when someone hands me lemons, and organizing chaos.

Dear CA Service Management Community Member,

 

With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.


Upcoming Events


ITSM Maturity: The Panacea, the Reality, and the Journey - October 20 @1PM ET

Almost every IT shop claims that increasing their IT Service Management (ITSM) maturity is an important objective, but very few have gotten far down the road. What exactly is ITSM “maturity”? Is it the same for everyone? Is it truly attainable? How do we get there? And how do we measure our progress during the journey? Hear about models that measure ITSM maturity and where most organizations stand today. Get ideas about where you may focus to get some quick hits increasing your ITSM maturity. These questions and topics are explored in what will surely be a highly relevant and entertaining webcast by PINK Elephant’s George Spalding and CA Technologies’ Allen Houpt. Buckle your seatbelt and enjoy the ride to ITSM maturity; but, don’t ask “Are we there yet”?

 

Date: Tuesday, October 20th

Time:  10:00 AM PT / 1:00 PM ET / 6:00 PM GMT

Registration URL: http://cainc.to/9stwKY


Did You Miss?


Back Dated Releases Are So 2013 – CA Service Management Upgrade Services - Recordings and Presentation

Let’s face it. Transitioning to a new version of a solution often takes a lower priority for business and IT stakeholders than daily operations. Because of this, you need a better way to understand and perform upgrades.  You also need upgrades to be easy, complete and at a low cost.

With CA’s latest Service Management Upgrade Services, you can upgrade seamlessly, leverage the latest features, thus gaining more value from your ITSM investment.

Strategies to help you with a seamless upgrade leading to:

  • Increased user satisfaction and adoption
  • Improved productivity for all employees
  • Easier administration
  • Reduced business risk
  • Less scheduled downtime/business impact
  • Better alignment with business objectives
  • Shorter time-to-value for new services

caw15-small.pngRegister Today!CA Service Management: Going Big at CA WorldWe have an action-packed Service Management agenda at CA World which is being held Nov 16th to Nov 20th in Las Vegas.  Customers, CA experts and industry analysts will present and engage in conversation about  ideas, trends, experiences and solutions that are fueling transformation in IT Service Management.  Here are some of the highlights:

  • Education Sessions:Topics and best practices covering process automation/workflow, reporting/dashboards, change and configuration, software asset management and more.
  • Case Studies: Customers speaking about driving ITSM maturity, user adoption, team approaches to ITSM, change/config management for agile ITSM, effective use of process automation in ITSM, and much more.
  • Technology & Market Sessions: CA ITSM leaders and industry analysts presenting ITSM trends and CA product vision, strategy and roadmaps.
  • Micro-sessions (Tech Talks): Focused, small-group sessions on topics including Knowledge Management, Mobility, ITIL and more.
  • Meet the Experts (Smart Bar): Access to CA product managers, SWAT resources, etc. for one-on-one discussions on ITSM and product topics of your choice.
  • Product Demos: Live demonstrations of current and near-term capabilities for CA Service Management solutions including service desk, self-service/catalog, asset management, reporting/dashboards, and more.
  • And the Fun Stuff: Concert performances by Sheryl Crow and Back Street Boy; Keynotes by Fareed Zakaria - host on CNN, author and columnist, and Steven Kotler - New York Times best-selling author, award-winning journalist and entrepreneur.

CA World - Service Management Program Guide

11 Reasons to head early to CA World '15: Deep dive ITSM sessions!

This is a great opportunity to do a deep dive on some aspects of the products that you have been using, or just to learn more about any of our solutions!


Great times were had in the WHAT’S THE CRAZIEST SERVICE TICKET YOU’VE EVER RECEIVED? competition! Winner to be announced soon!

Craziest_Ticket_V2_1500x300.jpg


Featured User


Community Member Spotlight for September - Timur Alimov

Once a month we'll shine our virtual spotlight on one of the CA Service Management community's members. It's just a fun, easy way for us to get to know one another a little bit beyond our work-related interactions here on the site. This month, we're featuring Timur Alimov Lead Specialist, JSOC Bashneft.


profile-image-display.png


Thank you for all contributions to the CA Service Management community Timur!



service-management-chat.jpeg


CA Service Management

available worldwide

8am - 6pm

US Eastern Time

Additional Times May Apply


 

Tips and Helpful Information

 

Chat Transcript - CA Service Management Office Hours: A Live Online Chat (October 2015)

CA SDM - CA Service Desk - AHD Codes - Error

CA SDM - Configure the Tenancy Settings - Real video - 04 Minutes

AHD04759 Error - Output suppressed due to error

AHD04759 Error - c:\Program is not recognized as an internal or external command.

Before open a support issue - Environment Informations

Service Desk Manager Requires 8dot3 Filenames Enabled

Service Desk Manager 15 days Implementation

'The request failed with HTTP status 401: unauthorized' error  when trying to access a new install of APM 12.9 (Asset Portfolio Management)

Cannot Access CA ITAM Web Services - 500 Internal Server error or 404 File not found

CA SDM - Service Desk Install - instalación - instalação - インストール - Real Installation video using almost 50 minutes

PSTools.zip

Create activity notification and link to custom menubar activity

CA EEM Real Installation video using 04 minutes and 39 seconds

CA EEM Install - instalación - instalação - インストール

Apply PTF - Failed to copy - Access Denied (0x5) - the PTF has only been partially applied

CA Service Management - 14.1 - Backup and Restore  - database - MS SQL - How to do:

New CA SAM Catalogs (v. 4.0.4) are available in CA Service Management

Navigating to Authorize Users throws Error: Exception has been thrown by the target of an invocation

Help Us Tag Community Content -- and You Could Win

CA SDM::. Service Contracts

.NET Framework Setup Verification Tool User's Guide - Mirror

Service Desk assessment

AHD04759 Error - Access is denied

Macro on attached event in AA mode

Fixing <PDM_I18N> appearing in Scoreboards & Workflow Tasks after ITSM 14.1 C1.

SPEL API methods

AHD04415 ERROR:Expecting SET.id to be set as a hidden field on the previous page

CA SDM: GRLoader - Everthing you need to know - Loading Configuration Item

CA SDM Loading groups pdm_load

AHD04482: Security settings prevent this operation.

grloader.zip - Everthing you need to load Configuration Itens

Logging into CA SAM, the following message is returned 'database is empty!'

Workflow for software compliance check between ITAM and SAM (2).pdf

CA SAM KPI Cron Jobs fail with the error, 'This process is already running and cannot be started more than once.'

Steps to repoint a BOXI Universe to a new MDB database

Creating an interface for employees to change your own contact_id (CA SDM internal password)

CA PAM - Database test fail - O teste não foi concluído com êxito. Verifique as configurações de banco de dados.

CA Tuesday Tips: Effects of doing Changes directly to NX_ROOT\bopcfg files

Create a Department

Chat Transcript - CA Service Management Office Hours: A Live Online Chat (September 2015)

How to sign up for CA Product Proactive Notifications

AHD05949 Unable to acquire a repository session file not uploaded

CA Process Automation 4.2 SP2 - Install Guide - Brazilian Portuguese Screenshots

Cron job process shuts down unexpectedly.docx

CA Asset Portfolio Manager - How to Read Data Import Logs

Can metering information be used with ARP data in CA SAM?

"Another User updated this record after it was loaded"  error while deleting an existing asset thru ITPAM workflow using APM Web Services

 

 

Top 10 Ideas

 

right click copy/paste87DELIVERED

Personalize views76UNDER REVIEW

Allow Classic Workflow for incidents and request74DELIVERED

IIS web server available for all SDM functionality.72UNDER REVIEW

Create GUI for GRLoader/ADT for CMDB68UNDER REVIEW

Development to QA to Production Promotion Utility64CURRENTLY PLANNED

Multiple file upload53DELIVERED

Extend pdm_load and pdm_userload functionality53UNDER REVIEW

Allow inactivity timeout be a role based setting rather than a global setting.52UNDER REVIEW

Direct paste of screenshots50UNDER REVIEW

 

 

That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management discussions and make your voice heard!

 

Regards,

 

Chris_Hackett

Community Manager, IT Business Management

 

union square.png