| New session Wednesday 11/18 at 4:30p | Vision and Strategy: The Road to a New IT Service Management | Join this session to hear James Harvey, General Manager for the CA IT Service Management (ITSM) solutions, and Paul Pedrazzi, Sr. Vice President of Product Management, CA Technologies, discuss the future user experience of ITSM experts. They will explain how CA Technoloiges research-driven product design methodology will provide your IT analyst teams with an amazing user experience and improve customer service. Oppenheimer Funds will share its experience and perspective as a participant in this research effort. With months of customer research in hand, these three speakers will present initial findings and insights that help product and design teams better understand the issues impacting ITSM workers. They will show how this research has enabled CA Technologies to create new IT analyst capabilities and give you a sneak peek into the new designs.Experience |
| New session Thursday 11/19 at 10:30a | Design Studio: Are You Interested in Impacting the Future Design of IT Service Management? (Pre-Registeation Required) | We want to tap into your knowledge and imagination. This unique design studio session is meant for our IT Service Management customers to have direct impact on how the next generation ITSM solution is designed. This interactive session is led by our user experience experts at CA Technoalogies and is meant to drive collaborative thinking. As a customer, you will engage in this design session as we explore idea generation and group insights on how the future of ITSM should work. We will brainstorm and explore visual solutions and discuss and iterate as a group. All that is needed is a willingness to participate and explore some innovative ideas and have fun. Hang out with your peers and join us for this design studio session and engage in a creative exercise that collaboratively explores new ITSM concepts. |
| Moved from Wednesday 11/18 at 4:30p to Thursday 11/19 at 3:45p | Vision and Roadmap: CA IT Service Management | Join this session to hear Dale Clark, Vice President, IT Service Management (ITSM) Product Management, CA Technolgoies, discuss the roadmap for CA ITSM. The road to ITSM success synthesizes industry trends, technological advancements, customer research and, of course, innovation. Dale will discuss the vision and strategy for CA ITSM and the solution roadmap that will enable customers to exploit these items for business value. |
| Moved from Thursday 11/19 at 3:45p to Wednesday 11/18 at 3:45p | The Importance of ITSM Upgrades: People, Process and Technology Working Together | Are you getting the most out of your IT service management investment by upgrading to the latest releases? Hear about new advances that make it even simpler to upgrade CA Service Management. |
| Moved from Thursday 11/19 at 11:30 to Wednesday 11/18 at 2:00 | Appriss Supercharges ITSM Efficiency with Process Automation to Save Lives | Learn how Appriss leverages advanced process automation in IT service management to save lives of crime victims across the United States. Time equals lives. Process efficiency saves time. Learn how you can automate CA Service Desk processes for optimal efficiency. |
| Cancelled from Wednesday 11/18 at 3:45p | Health Care Service Corporation Delivers Agile ITSM Through Holistic Change and Configuration Management | It seems the whole IT world has become ʺagile,ʺ while service management still embraces best practices for managing and implementing change that was used, in some cases, decades ago. This session will look at ʺHolistic Change Management" and CMDB best practices that deliver results consistent with today's business expectations of technical and market agility. Learn what is achievable, as evidenced by a real world example at Health Care Service Corporation. |