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Miss this great presentation? Check out the webcast recording and presentation below to learn about exciting new capabilities being made available in CA Service Management. They are being made available as a value pack that doesn’t require a full upgrade. Capabilities include:


o Configuration Promotion – A simplified process to move configuration changes through Dev, QA, UAT to PROD environments

o Common Patch Installer – Simplifies patching of solution components

o Community-driven Enhancements – Includes MDB level setting, search personalization, SDM attributes in Unified Self-service, and controlling the visibility of “communities”


Speaker: Rajeev Kumar, Principal Product Manager at CA Technologies


Recording: Replay - Announcing New CA Service Management Capabilities

Presentation: CA Service Management 14.1.02 Release Overview