What you may have missed in the CA Service Management Community! November 2015

Blog Post created by Chris_Hackett Employee on Dec 11, 2015

Dear CA Service Management Community Member,


With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.


Let your voice be heard! Product Management needs your input.


Survey: BI & Reporting in CA Service Management - Get your voice heard !

The CA Service Management product team solicits your input on Business Intelligence & Reporting capabilities of CA Service Management solution. We have designed a short survey for customers and users of CA Service Management, to assess current usage and unfulfilled needs in this area. Please take a few minutes to respond to this survey. Your input is very valuable to us.

Survey link -


NOW OPEN - CA Service Desk Manager Product Survey

Please take a moment and provide your feedback!

You may choose to leave your contact information or remain anonymous. The Product Management leadership team will review the survey results to create action plans designed to further improve the overall experience and value you receive from your investment with CA Technologies.

Candid feedback from our customers is one of the most important tools we use to advise product development. In addition to product management, your feedback is immediately accessible by executive management teams who are always looking to improve your customer experience.

This survey opportunity will be open until Mid January. All users are encouraged to participate.

CA Service Desk Manager Survey Link


Member Activity


Ask a Question, Get a Response - Unanswered Question? Offer a Solution (Dec 4 - Dec 11)

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!


SPEL API methods

Gutis  has updated this fantastic living document with new information! Check it out today!


Service Desk Manager 15 days Implementation

This is just one of TMACUL  fantastic contributions to the community! Full of great information.


Did You Miss?


Replay - Announcing New CA Service Management Capabilities

In this webcast you will learn about exciting new capabilities being made available in CA Service Management. They are being made available as a value pack that doesn’t require a full upgrade. Capabilities include:

o Configuration Promotion – A simplified process to move configuration changes through Dev, QA, UAT to PROD environments

o Common Patch Installer – Simplifies patching of solution components

o Community-driven Enhancements – Includes MDB level setting, search personalization, SDM attributes in Unified Self-service, and controlling the visibility of “communities”

Speaker: Rajeev Kumar, Principal Product Manager at CA Technologies


December's Office Hours - Chat Transcript - CA Service Management Office Hours: A Live Online Chat (December 2015)

Featured User


Community Member Spotlight for November - Pier-Olivier Tremblay

Once a month we'll shine our virtual spotlight on one of the CA Service Management community's members. It's just a fun, easy way for us to get to know one another a little bit beyond our work-related interactions here on the site. This month, we're featuring POssq   Specialist, SSQ Vie Inc.




Thank you for all contributions to the CA Service Management community Pier-Olivier!




CA Service Management

available worldwide

8am - 6pm

US Eastern Time

Additional Times May Apply

Tips and Helpful Information


How block users Save Search Filters

Administration fail - rights::.. I'm using administrator user servicedesk and CASMAdmin

Error RCIRAS0546 in BI Launchpad

CA SDM 14.1.02 Installation on Advanced Availability Environment

The End of an Era - Farewell and Thank You ""

Jump in on this weeks' - Ask a Question, Get an Answer - See an Unanswered Question, Offer a Solution (Dec 4 - Dec 11)!

CA SDM - CA Service Desk - AHD Codes - Error

Implementing Multi-Tenancy / Tenant - Configure the Tenancy Settings in CA Service Desk Manager

How start date/time of attached events using open date/time

CA SDM - How to Configure request and incidents for end user - ticket type

CA Products Current and Formerly Names

CA Service Management 14.1.02 Release Overview has a New URL!

CA SAM returns License expired and Licensed verification failure messages - Mirror

IE 11 Compatibility for ServiceDesk 12.9

Repository Auto-selection based on the logged user machine

Supportability Matrix / Compatibility Matrix for CA Service Management 14.1

Connecting Maileater to Office 365 Mail

AHD04199 An unexpected error occurred / Ocorreu um erro inesperado /

Repository Auto-selection based on the logged user machine

How to create custom BREL/QREL/LREL attribute

New CA SAM Catalogs (v. 4.1.2) are available in CA Service Management

SPEL: Register custom webengine OP

Loading Survey - survey_template svy_tpl

Loading Survey - Survey_Question_Template  - svy_qtpl

Loading Survey - Survey_Answer_Template  - svy_atpl

How to get the form names / How to discovery form name htmpl

Technical Reference Guide CA CMDB Release 09/12/00

AHD4735 Usuário não autorizado para interface web do CA Service Desk Manager

SPEL: HTML styled notification via SPEL

HTML Notifications in a context of custom object.

SPEL: Dummy atevs cancellation

Community GO! Setting Your View

AHD05376  - O contato 'servicedesk' não recebeu uma notificação - nenhum método de notificação foi especificado para o nível normal.

PDM_LOAD : ERROR: Invalid row termination, expected }

CA World '15: Thursday Highlights

CA Service Management 14.1.02 now available including link to CA Service Catalog Patch

CA World '15: Wednesday Highlights

The difference between the Asset Portfolio Management Application Server and Application Component Server

Configuring APM 12.9 SSL with IIS 7

Migration from 12.7 to 14.1

Environment Promotion simplifies administration of CA Service Management across DEV, QA and Production environments

Download CA Service Management APP Google Play (Android) & Itunes (IOS-Iphone)

CABI 4.1 Supported Platforms


Top 10 Ideas

right click copy/paste87DELIVERED

Personalize views79CURRENTLY PLANNED

AAllow Classic Workflow for incidents and request74DELIVERED

IIS web server available for all SDM functionality.73UNDER REVIEW

Create GUI for GRLoader/ADT for CMDB72UNDER REVIEW

Development to QA to Production Promotion Utility64DELIVERED

Extend pdm_load and pdm_userload functionality57UNDER REVIEW

Total time spent in each status55UNDER REVIEW

Allow inactivity timeout be a role based setting rather than a global setting.54UNDER REVIEW

Multiple file upload53DELIVERED



That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management discussions and make your voice heard!





Community Manager, IT Business Management