Dear CA Service Management Community Member,
With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.
Let your voice be heard! Product Management needs your input.
The CA Service Management product team solicits your input on Business Intelligence & Reporting capabilities of CA Service Management solution. We have designed a short survey for customers and users of CA Service Management, to assess current usage and unfulfilled needs in this area. Please take a few minutes to respond to this survey. Your input is very valuable to us.
Survey link - https://www.surveymonkey.com/r/6YZSBGP
Please take a moment and provide your feedback!
You may choose to leave your contact information or remain anonymous. The Product Management leadership team will review the survey results to create action plans designed to further improve the overall experience and value you receive from your investment with CA Technologies.
Candid feedback from our customers is one of the most important tools we use to advise product development. In addition to product management, your feedback is immediately accessible by executive management teams who are always looking to improve your customer experience.
This survey opportunity will be open until Mid January. All users are encouraged to participate.
It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.
Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!
Gutis has updated this fantastic living document with new information! Check it out today!
This is just one of TMACUL fantastic contributions to the community! Full of great information.
Did You Miss?
In this webcast you will learn about exciting new capabilities being made available in CA Service Management. They are being made available as a value pack that doesn’t require a full upgrade. Capabilities include:
o Configuration Promotion – A simplified process to move configuration changes through Dev, QA, UAT to PROD environments
o Common Patch Installer – Simplifies patching of solution components
o Community-driven Enhancements – Includes MDB level setting, search personalization, SDM attributes in Unified Self-service, and controlling the visibility of “communities”
Speaker: Rajeev Kumar, Principal Product Manager at CA Technologies
December's Office Hours - Chat Transcript - CA Service Management Office Hours: A Live Online Chat (December 2015)
Once a month we'll shine our virtual spotlight on one of the CA Service Management community's members. It's just a fun, easy way for us to get to know one another a little bit beyond our work-related interactions here on the site. This month, we're featuring POssq Specialist, SSQ Vie Inc.
Thank you for all contributions to the CA Service Management community Pier-Olivier!
CA Service Management
8am - 6pm
US Eastern Time
Additional Times May Apply
Tips and Helpful Information
Top 10 Ideas
right click copy/paste87DELIVERED
Personalize views79CURRENTLY PLANNED
IIS web server available for all SDM functionality.73UNDER REVIEW
Create GUI for GRLoader/ADT for CMDB72UNDER REVIEW
Extend pdm_load and pdm_userload functionality57UNDER REVIEW
Total time spent in each status55UNDER REVIEW
Multiple file upload53DELIVERED
That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management discussions and make your voice heard!
Community Manager, IT Business Management