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2016

questions+and+answers.jpeg

 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed".

See a question below you might have a response for? Jump In!

Help a Fellow Community Member Out!

Here's the list of unanswered questions for this coming week:

 

Service Desk 12.7, different status path by change type

Get Request Form fields values

How to make a Data Object retreive a specific column in SC form

Duplicate Event/Rule in catalog

Error en conexion con el servidor de correo

How to update custom field on grpmem similar to manager_flag

SDM - Notify on Maileater Policy Violation

export a field of table "Lista de eventos"

Attachment Mandatory - Service Option level

Logout event log doesn't shows the reason properly

property field label and value display on list form

How to change mdbadmin password in CA Service Catalog

Auto close ticket

 

Thank You All for Your Efforts!

Chris

Dear SM Community Members,

 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions we have the following campaign.

 

                            

See a question below you might have a response for? Jump In!

Help a Fellow Community Member Out!

Here's the list of unanswered questions for this coming week:

 

How to make a Data Object retreive a specific column in SC form

Duplicate Event/Rule in catalog

Error en conexion con el servidor de correo

Work Schedule on Groups

Integration CA SDM & CA SCM

Axis1.4 not generate ArrayOfString and ArrayOfInt and short path of windows 10 folder

Sorting data over LREL

How to update custom field on grpmem similar to manager_flag

SDM - Notify on Maileater Policy Violation

export a field of table "Lista de eventos"

CMDB Custom Image CI

Spel validation

Ca Service desk Upgrade to 14.1 and Offline Boxi Sequence

Mobile Sample Data (Attachments)

 

Thank You All for Your Efforts!

Chris

Rajeev.png

Once a month we'll shine our virtual spotlight on one of the CA Service Management community's members. It's just a fun, easy way for us to get to know one another a little bit beyond our work-related interactions here on the site. This month, we're featuring Rajeev Kumar, CA Technologies.

 

Location:  Hyderabad, India

Current Gig:  Principal Product Manager, CA Service Management

One word that describes how you work:  Collaboratively

How do you use CA Communities and any suggestions for others?  I use CA Communities mostly for product ideation and announcements, but I would like to spend more time reading the posts as there is always so much in them to learn about how a product is being used.  

Mac or PC?  Mac

Mobile Device? Android. Currently using Google Nexus 6P. No plans to switch to iPhone ever

Apps/software/tools you can’t live without? Outlook, WhatsApp, Kindle, TripAdvisor, Banking Apps, Google Keep

Besides your phone and computer, what's your favorite gadget? Digital SLR

What’s your daily work space like? A clean desk with my Macbook Air and Cisco phone.

How do you balance life/work?  I figured there is no ‘balance’.  So now I have a single backlog for work and life that undergoes continuous value-based prioritisation.

Best advice you can give and you have received? Perseverance is key to success. When it comes to communicating with people - listen, think, talk in that order.

What everyday thing are you better at than anyone else? There is always going to be someone better in all the areas that I consider myself good at. I guess what I don’t see often in people around me is the ability to constantly learn from others, that may be the one.

A few years back CA's move to 'gold key' provided its customers with a simplified license management approach for CA products. A CA product with a 'gold key' assumes that the customer is using the product per the terms, conditions and license metrics defined in the contract, and doesn't enforce a programmatic license check. While this mechanism eliminates the complexities involved with license keys and associated maintenance, it also transfers, almost entirely, the onus of ensuring license compliance to application administrators.

 

This blog explains the method for determining CA BSI license usage to help application administrators in ensuring compliance.

 

CA BSI has a UI screen buried in the product that provides usage information summarized on a single page. This page can be accessed by directly typing http://<bsiserver>/Licenses/Licenses.aspx  in a browser's address bar, where <bsiserver> should be replaced with the web server host/domain name. This should bring up a page similar to the image below:

 

bsi_lic.png

 

Here the 'Used' column is relevant from usage tracking perspective. It provides the number for each metric actively being used. The 'Maximum' column is not relevant as the 'gold key' transition removed maximum limits as enforced by the product earlier. For obtaining the accurate maximum limits for license metrics the contract document should be referred.

 

Name

Description

Adapters

Number of adapters that are currently connected to the CA BSI server.

Concurrent Users

Number of current concurrent users.

Contracts

Number of contracts currently defined in the system.

Metrics

Number of Metrics currently defined in the system.

Contract Parties

Number of contract parties currently defined in the system.

Reports

Number of saved reports in the system

Users

Total number of users defined in the system.

 

It's recommended that application administrators review this information at frequent intervals to take note of usage and address any compliance gaps.

 

Dear Community Member,

 

The next 'end of sprint demo' under CA Service Management 'Hampi' Validation program is scheduled for Friday, March 18, 10 AM ET. We will also kick-off the hands-on validation activity in this call to provide the validation participants with a hosted environment to play around with the features that we are building for the next release.

 

If you have already signed up for the validation program, please download the calendar invite here - https://validate.ca.com/project/article/admin/item.html?cap=F2B02079ABFA495D81344D57E4E09310&artid={29F1D1C9C3FC4166A3D5…

 

If you have not signed up for the validation program yet, you can do so here - https://validate.ca.com/callout/?callid={D3C08DBB-B12E-4E35-A955-405C5F71D43A}

 

It's recommended that you view the recording of the previous 'end of sprint demo' sessions to catch up on what we have covered so far. We look forward to having you join us on March 18.

Dear SM Community Members,

 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions we have the following campaign.

 

 

 

See a question below you might have a response for? Jump In!

Help a Fellow Community Member Out!

Here's the list of unanswered questions for this coming week:

 

CA Service Catalog SLA

Unknown Database Connector Error [] w/ a specific Crystal Reports - 301885

CA SDM-RA integration through IT PAM

Service Desk 12.7, different status path by change type

Get Request Form fields values

How to make a Data Object retreive a specific column in SC form

Duplicate Event/Rule in catalog

Add / modify field in Web Screen Painter (CA Service Desk)

Error en conexion con el servidor de correo

Ca Service desk Upgrade to 14.1 and Offline Boxi Sequence

 

Thank You All for Your Efforts!

Chris

Register for the ITSM Virtual Summit before March 23rd and be entered to win an Apple Watch!

 

Each year we host an ITSM virtual summit which gives you an opportunity to hear from industry thought leaders  (i.e. Forrester, Ovum, ITSMF, HDI, Pink Elephant) and experts at CA Technologies. This year we have a great list of speakers and sessions, but along with that, we have an exciting prize for early registrants. An Apple Watch giveaway (see T&C) for anyone that registers before March 23rd.  

 

To enter the contest, you can (a) register for the Summit on BrightTALK by March 23rd and attend any/multiple sessions or (b) tweet something interesting about the event using the hashtag #ITSMSummit (see T&Cs). Of course, doing both will increase your chances. 

 

About the Virtual Summit

 

The CA ITSM Virtual Summit is a great way to learn about top trends and latest best practices from industry thought-leaders.  In this ITSM Virtual Summit, you’ll hear experts discuss how to provide users with a simple way to connect with IT.   You’ll learn how to deliver services in a way that users expect in an app economy.   The future of ITSM is built for speed, and designed for humans.  Embrace the team, not the ticket.

 

 

Register now and secure your seat, and a chance to win a new gadget!

 

Enjoy the Virtual Summit!

 

 

Thanks,

CA ITSM Product Team

Dear CA Service Management Community Member,

 

With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.

 

 

Member Activity

 

Ask a Question, Get a Response - Unanswered Question? Offer a Solution (Mar 4 - Mar 11)

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!

 

Upcoming Events

 

CA Service Management Office Hours: A Live Online Chat (March 2016)

Have a question about CA Service Desk, ITAM and/or CA Service Catalog? Connect with CA Technologies technical experts to get answers via Office Hours for CA Service Management. Our team is here to help you get more out of your technology. Join us for one hour Thursday, March 10th @ 10 AM ET. NOTE - No audio is provided and all Q&A happens via online chat, making it a truly ‘fun’ event.

 

Meet the 2016 CA Champions for Service Management!

 

MACUL2012

Lindsay_Estabrooks

gbruneau

Gutis

cdtj

Alex_Perretti

camja06

Paul_Coccimiglio

Naveen_Desham

Jon_Israel

Brian_Mathato

Michael_Mueller

Kyle_R

Raghu.Rudraraju

Gale_Bacon

Congratulations!

Learn more about the CA Champions Program HERE: Community GO! CA Champions

 

Meet CA Support Engineers

 

Meet CA Support Engineer for Service Management: Vinod Subburaj

 

vinodsubburaj.jpg

 

Thank you for all contributions to the CA Service Management community Vinod!

 

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CA Service Management

available worldwide

8am - 6pm

US Eastern Time

Additional Times May Apply


Tips and Helpful Information

 

CA SDM Loading Organization pdm_load

 

CA SDM Data partition::. call_req cr

get_object_values

Meet CA Support Engineer for Service Management: Vinod Subburaj

iWatch Givewaway | ITSM Virtual Summit | T&Cs

Best Tweet Contest | ITSM Virtual Summit | T&Cs

BOP-LOGIN Spel Method to get session information

New CA SAM Catalogs (v. 4.2.3) are available in CA Service Management

Courtesy Announcement for Service Management Customers re Process Automation 4.1 0000, 4.1 SP01, 4.2 0000 and 4.2 SP01 EOS

CA SDM - CA Service Desk - AHD Codes - Error

Community Hack - Meet the 2016 CA Champions

Community Hack - Changing Your Landing Page

add_contact

SPEL API methods

add_issue

add_change_order

add_request

Using ethnographic research to build a better service desk - Highlight

Tip: How to confirm the version of Windows that a computer is on

Tip: After ITSM 14.1 C2, patch to fix change Assignees being limited ONLY to Group lookup

What are the top 3 things you show new team members before they start using CA products?

generic_activity_log

CA Service Management: Meeting Today’s ITSM Challenges

Moving IT Service Management to the 21st century

Chat Transcript - CA Service Management Office Hours: A Live Online Chat (February 2016)

IT Asset Manager (ITAM) – Asset Portfolio Management (APM) 14.1 Performance tweaks.

 

Top 10 Latest Ideas by Activity

Prevent Activity being logged if no changes are made1NEW

Add time spent to activities for analysts in mobile app1NEW

Survey per tenant configuration6NEW

Tenant Survey9NEW

Service Catalog - Combining Service View and Request View1NEW

BSI OFFICE plugin compatibility with Win10 and Office 201611NEW

Federated Search by Role Tenancy Permissions45UNDER REVIEW

Link to APM asset from SDM15UNDER REVIEW

Increase the length of a text field property2NEW

Impersonate capability1NEW

 

That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management discussions and make your voice heard!

 

Regards,

 

Chris_Hackett

Community Manager, IT Business Management

 

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Dear SM Community Members,

 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions we have the following campaign.

 

      

Such an AWESOME job by members helping others last week that this weeks list is about HALF as long!

 

See a question below you might have a response for? Jump In! Help a Fellow Community Member Out!

Here's the list of unanswered questions for this coming week:

 

CDB creation failed

Update Catalog Form error

CA Service Catalog SLA

Unknown Database Connector Error [] w/ a specific Crystal Reports - 301885

CA SDM-RA integration through IT PAM

Service Desk 12.7, different status path by change type

Get Request Form fields values

How to make a Data Object retreive a specific column in SC form

Time spent mandatory field, for to escalate, to transfer, to research and update solved status.

 

Thank You All for Your Efforts!

Chris