What you may have missed in the CA Service Management Community! February 2016

Blog Post created by Chris_Hackett Employee on Mar 7, 2016

Dear CA Service Management Community Member,


With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.



Member Activity


Ask a Question, Get a Response - Unanswered Question? Offer a Solution (Mar 4 - Mar 11)

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!


Upcoming Events


CA Service Management Office Hours: A Live Online Chat (March 2016)

Have a question about CA Service Desk, ITAM and/or CA Service Catalog? Connect with CA Technologies technical experts to get answers via Office Hours for CA Service Management. Our team is here to help you get more out of your technology. Join us for one hour Thursday, March 10th @ 10 AM ET. NOTE - No audio is provided and all Q&A happens via online chat, making it a truly ‘fun’ event.


Meet the 2016 CA Champions for Service Management!


















Learn more about the CA Champions Program HERE: Community GO! CA Champions


Meet CA Support Engineers


Meet CA Support Engineer for Service Management: Vinod Subburaj




Thank you for all contributions to the CA Service Management community Vinod!




CA Service Management

available worldwide

8am - 6pm

US Eastern Time

Additional Times May Apply

Tips and Helpful Information


CA SDM Loading Organization pdm_load


CA SDM Data partition::. call_req cr


Meet CA Support Engineer for Service Management: Vinod Subburaj

iWatch Givewaway | ITSM Virtual Summit | T&Cs

Best Tweet Contest | ITSM Virtual Summit | T&Cs

BOP-LOGIN Spel Method to get session information

New CA SAM Catalogs (v. 4.2.3) are available in CA Service Management

Courtesy Announcement for Service Management Customers re Process Automation 4.1 0000, 4.1 SP01, 4.2 0000 and 4.2 SP01 EOS

CA SDM - CA Service Desk - AHD Codes - Error

Community Hack - Meet the 2016 CA Champions

Community Hack - Changing Your Landing Page


SPEL API methods




Using ethnographic research to build a better service desk - Highlight

Tip: How to confirm the version of Windows that a computer is on

Tip: After ITSM 14.1 C2, patch to fix change Assignees being limited ONLY to Group lookup

What are the top 3 things you show new team members before they start using CA products?


CA Service Management: Meeting Today’s ITSM Challenges

Moving IT Service Management to the 21st century

Chat Transcript - CA Service Management Office Hours: A Live Online Chat (February 2016)

IT Asset Manager (ITAM) – Asset Portfolio Management (APM) 14.1 Performance tweaks.


Top 10 Latest Ideas by Activity

Prevent Activity being logged if no changes are made1NEW

Add time spent to activities for analysts in mobile app1NEW

Survey per tenant configuration6NEW

Tenant Survey9NEW

Service Catalog - Combining Service View and Request View1NEW

BSI OFFICE plugin compatibility with Win10 and Office 201611NEW

Federated Search by Role Tenancy Permissions45UNDER REVIEW

Link to APM asset from SDM15UNDER REVIEW

Increase the length of a text field property2NEW

Impersonate capability1NEW


That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management discussions and make your voice heard!





Community Manager, IT Business Management