on Mar 7, 2016Dear CA Service Management Community Member,
With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.
Member Activity
Ask a Question, Get a Response - Unanswered Question? Offer a Solution (Mar 4 - Mar 11)
It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.
Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!
Upcoming Events
CA Service Management Office Hours: A Live Online Chat (March 2016)
Have a question about CA Service Desk, ITAM and/or CA Service Catalog? Connect with CA Technologies technical experts to get answers via Office Hours for CA Service Management. Our team is here to help you get more out of your technology. Join us for one hour Thursday, March 10th @ 10 AM ET. NOTE - No audio is provided and all Q&A happens via online chat, making it a truly ‘fun’ event.
Meet the 2016 CA Champions for Service Management!
Congratulations!
Learn more about the CA Champions Program HERE: Community GO! CA Champions
Meet CA Support Engineers
Meet CA Support Engineer for Service Management: Vinod Subburaj
Thank you for all contributions to the CA Service Management community Vinod!
CA Service Management
available worldwide
8am - 6pm
US Eastern Time
Additional Times May Apply
Tips and Helpful Information
CA SDM Loading Organization pdm_load
CA SDM Data partition::. call_req cr
Meet CA Support Engineer for Service Management: Vinod Subburaj
iWatch Givewaway | ITSM Virtual Summit | T&Cs
Best Tweet Contest | ITSM Virtual Summit | T&Cs
BOP-LOGIN Spel Method to get session information
New CA SAM Catalogs (v. 4.2.3) are available in CA Service Management
CA SDM - CA Service Desk - AHD Codes - Error
Community Hack - Meet the 2016 CA Champions
Community Hack - Changing Your Landing Page
Using ethnographic research to build a better service desk - Highlight
Tip: How to confirm the version of Windows that a computer is on
Tip: After ITSM 14.1 C2, patch to fix change Assignees being limited ONLY to Group lookup
What are the top 3 things you show new team members before they start using CA products?
CA Service Management: Meeting Today’s ITSM Challenges
Moving IT Service Management to the 21st century
Chat Transcript - CA Service Management Office Hours: A Live Online Chat (February 2016)
IT Asset Manager (ITAM) – Asset Portfolio Management (APM) 14.1 Performance tweaks.
Top 10 Latest Ideas by Activity
Prevent Activity being logged if no changes are made1NEW
Add time spent to activities for analysts in mobile app1NEW
Survey per tenant configuration6NEW
Tenant Survey9NEW
Service Catalog - Combining Service View and Request View1NEW
BSI OFFICE plugin compatibility with Win10 and Office 201611NEW
Federated Search by Role Tenancy Permissions45UNDER REVIEW
Link to APM asset from SDM15UNDER REVIEW
Increase the length of a text field property2NEW
That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management discussions and make your voice heard!
Regards,
Community Manager, IT Business Management
