What you may have missed in the CA Service Management Community! March 2016

Blog Post created by Chris_Hackett Employee on Apr 12, 2016

Dear CA Service Management Community Member,

With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.


Member Activity


Ask a Question, Get an Answer (Apr 8 - Apr 15)

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!

questions and answers.jpeg


Upcoming Events


SAVE THE DATE: End of Sprint demo - Tuesday, April 12, 10 AM ET

The next 'end of sprint demo' under CA Service Management 'Hampi' Validation program is scheduled for Tuesday, April 12, 10 AM ET. We will also provide an update on hands-on validation activities.

If you have already signed up for the validation program, please download the calendar invite here -{B4ADE67C-C31C-46AB-93C…

If you have not signed up for the validation program yet, you can do so here -{D3C08DBB-B12E-4E35-A955-405C5F71D43A}

It's recommended that you view the recording of the previous 'end of sprint demo' sessions to catch up on what we have covered so far. We look forward to having you join us on April 12.

CA Service Management Office Hours: A Live Online Chat (April 2016)

Have a question about CA Service Desk, ITAM and/or CA Service Catalog? Connect with CA Technologies technical experts to get answers via Office Hours for CA Service Management. Our team is here to help you get more out of your technology. Join us for one hour Thursday, April 14th @ 10 AM ET. NOTE - No audio is provided and all Q&A happens via online chat, making it a truly ‘fun’ event.


CA World '16 Call for Speakers is Now Open

CA World is the best opportunity to learn more about CA software and partner solutions that fuel digital transformations. And we want you to be a part of it.


Community Member Spotlight


Community Member Spotlight for March - Rajeev Kumar

Once a month we'll shine our virtual spotlight on one of the CA Service Management community's members. It's just a fun, easy way for us to get to know one another a little bit beyond our work-related interactions here on the site. This month, we're featuring Rajeev Kumar, CA Technologies.




Thank you for all your efforts in the Service Management community Rajeev!


Meet CA Support Engineers


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Thank you for all contributions to the CA Service Management community Mohammed!




CA Service Management

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Additional Times May Apply

Tips and Helpful Information


Service Desk Manager 15 days Implementation

What Videos would be most helpful to you? 

New CA SAM Catalogs (v. 4.2.8) are available in CA Service Management

SAVE THE DATE: End of Sprint demo - Tuesday, April 12, 10 AM ET

SPEL: How to call SDM method using WebServies

Anyone going to HDI 2016 in Orlando?

How to Manually Import CABI Universe and Reports for CA Asset Portfolio Manager 14.1 

Why can’t I update my email address for my profile?

Feedback survey for CA Support App for Case Management

CA SDM: GRLoader - Everthing you need to know - Loading Configuration Item

CA SDM - MS SQL Query Contact x Notification Method

New Community: Check the Customer Care Community!!

Customer Success Stories

SPEL: Dummy atevs cancellation


Do you wondering if users really need a analyst access?

USD_R11_WebService Java class Part 1

Remove the attachment file type restriction in Asset Portfolio Management (APM) 12.9 and 14.x.

CABI (CA Business Intelligence) Downloads on CSO Being updated

How to get names of the form elements

IT Asset Manager Customers - SAM 4.02 and Simulation & Optimization Module GA

CA Business Service Insight (CA BSI) - how to track license usage ?

Community GO! Office Hours

Fine Tuning Tomcat for better performance

Service Desk Workshifts Order

CABI4::. Building a new universe

Chat Transcript - CA Service Management Office Hours: A Live Online Chat (March 2016)

CA SDM Data partition::. call_req cr


Top 10 Latest Ideas by Activity

BSI OFFICE plugin compatibility with Win10 and Office 201612CURRENTLY PLANNED

Service Catalog Servicedesk Category mapping39UNDER REVIEW

Enable the ability to see the contact's phone number in the Mobile App5NEW

Knowledge Editor26NEW

Ticket Status and Service Types1NEW

Add service and service option in "sendRequestEmail" web service method10NEW

Bundle handling in fulfillment18UNDER REVIEW

SDM Version control requires reset function.33NEW

CA Asset Portfolio Manager scheduled import jobs - Provide the ability to unschedule an import job through the graphical interface12NEW



That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management discussions and make your voice heard!





Community Manager, IT Business Management