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2016

Dear Community Member,

 

We are pleased to announce the availability of CA Business Intelligence JasperReports Server 6.2 (CABI 6.2) for CA Service Management  - CA Service Desk Manager, CA Service Catalog, and CA Asset Portfolio Management. CABI 6.2 provides default reporting capabilities for the CA Service Management solution and is powered by TIBCO Jaspersoft technology.

 

The key features of CABI 6.2 include:

  1. Centralized Reporting, Dashboards, and Analytics 
  2. Ad Hoc Reports and Dashboards
  3. Role-based access control
  4. Embeddable Reports and Dashboards
  5. OLAP Analysis

 

With respect to this announcement, we would like you to take note of the following important information that will help your organization plan for the adoption of CABI 6.2 for CA Service Management.

  1. CA Business Intelligence JasperReports Server 6.2 (CABI 6.2) installation media is currently available for download from the CA Service Management product download pages at CA Support Online. It can be installed with CA Service Desk Manager 14.1, CA Service Catalog 14.1 or CA Asset Portfolio Management 14.1, with the latest cumulative patch.
  2. The installation media also contains out-of-the-box reports built on CABI 6.2 technology.
  3. CA Business Intelligence 4.1 (SAP Business Objects) - the default reporting capability for CA Service Management solution prior to April 1, 2016 - will be supported until the earlier of December 31, 2018 or the End of Service of your associated CA product for customers who have implemented it in their environments.
  4. Documentation for CABI 6.2 installation and administration with CA Service Management is available through the CA Service Management DocOps page here.
  5. Access to TIBCO Jaspersoft online learning portal at no additional cost as well as new and updated CA Education courses are available to help your organization prepare for CABI 6.2 adoption. Please check the details here.
  6. An FAQ section follows this announcement. We recommend that you review the FAQ and add your feedback and additional questions under the comments section of this blog.
  7. We plan to conduct a community webcast covering this new capability and to answer questions relating to it.

 

  Again, we are excited about releasing this new reporting capability to CA Service Management customers.

 

 

Frequently Asked Questions

 

What is CA Business Intelligence JasperReports Server 6.2?

CA Business Intelligence JasperReports Server 6.2 (CABI 6.2) is the new default reporting technology included with the CA Service Management products as well as a number of other CA products. CABI 6.2 is built on industry leading TIBCO Jaspersoft technology that offers powerful, comprehensive yet easy to use business intelligence capabilities like Centralized Reporting, Dashboards, and Data Analytics supported by flexible, modern and embeddable server architecture, Ad Hoc Reports and Dashboards development, OLAP Analysis etc. to name a few.

 

Why is the CA Service Management solution moving to Jaspersoft as its default reporting technology?

Beginning April 1, 2016, CA stopped distributing CA Business Intelligence 4.1 (CABI 4.1; with SAP Business Objects) in any of its products globally. CA Service Management customers have been asking for an embedded reporting technology with a light footprint, ease-of-use and administration, drag-and-drop self-service business intelligence, ad hoc analysis, etc. TIBCO Jaspersoft-based CABI 6.2 meets those needs.

 

What’s the End-of-Service date for CABI 4.1 (with SAP Business Objects)?

For customers who obtained CABI 4.1 along with CA Service Management, CABI 4.1 will continue to be supported until December 31, 2018 or until the End-of-Service for CA Service Management 14.1 products, whichever is earlier. The End-of-Service date for CA Service Management 14.1 products is not announced yet.

 

We have an enterprise license for SAP Business Objects. Can we continue using CABI 4.1 content included with the CA Service Management products?

Yes. CABI 4.1 content is available on product installation media for CA Service Desk Manager, CA Service Catalog and CA Asset Portfolio Management, and can be used with custom implementations of SAP Business Objects. However, CA will provide support for CABI 4.1 out-of-the-box content ONLY in these cases.

 

What versions of CA Service Management products support CABI 6.2?

CABI 6.2 is supported with CA Service Management 14.1 products with the latest cumulative patch i.e. CA SDM 14.1.03, CA Service Catalog 14.1.02, and CA Asset Portfolio Management 14.1.02.

 

What out-of-the-box reports are included with CABI 6.2?

This release includes limited but some very valuable out-of-the-box reports for CA SDM, CA Service Catalog and CA Asset Portfolio Management. These reports were selected for inclusion through a survey late last year where a number of customers indicated their top preferences for default content. Please be aware of this as you plan your migration. We also encourage community members to submit report content ideas that would benefit the broader community. Such ideas, if voted well by the community members, will be considered for inclusion in out-of-the-box content set in the future.

 

Are there any things that can help convert reports from CABI 4.1 to CABI 6.2?

Though End-of-Service for CABI 4.1 is considerably far off in time, it is prudent to begin content migration planning from CABI 4.1 to CABI 6.2 early. Although there is no automated mechanism to migrate the report content, CABI 6.2 tools are easy to use and proper planning can expedite content migration.

 

Jaspersoft Studio is the report designer tool for JasperReports and JasperReports Server. Report developers can use Jaspersoft Studio to create sophisticated report layouts containing charts, sub reports, images, crosstabs, and more. Advanced and first-time report developers can easily adapt to the report design environment that is powerful and intuitive. Jaspersoft Studio is available as an Eclipse plug-in so developers who use Eclipse as their primary development tool can benefit from the capabilities of the Eclipse platform while developing reports.

 

Jaspersoft Studio offers useful capabilities for efficient report creation and maintenance. Features such as improved pixel precision and inheritance facilitate developers in quickly designing high quality reports.

 

Jaspersoft Studio can be downloaded from the TIBCO Jaspersoft web site, and the license included with CABI 6.2 for CA Service Management can be applied on Jaspersoft Studio.

 

We are putting together a CA Education course focused on transitioning CABI 4.1 reports to CABI 6.2 to help with migration planning.

 

We also encourage community members to submit report content ideas that would benefit the broader community. Such ideas, if voted well by the community members, will be considered for inclusion in out-of-the-box content set in the future.

 

Does CABI 6.2 offer adhoc reporting capability? What is the equivalent of CABI 4.1 (Business Objects) ‘Universe’ in CABI 6.2?

Jaspersoft delivers a very powerful ad hoc analysis and self-service business intelligence capability enabled by Jaspersoft Domains and Drag-n-Drop visualization. Jaspersoft Domains (like Universes) can be accessed and modified via a browser. The report designer tool also offers a powerful expression editor incorporating several built-in functions and the ability to create new ones.

 

Currently CABI 6.2 for CA Service Management does not include out-of-the-box domains. However, creation of domains in Jaspersoft is very easy - though it does require architectural considerations and planning around data structures and joins.

 

How would the Offline Reporting capability work with CABI 6.2 with CA Service Desk Manager?

Offline reporting procedures will work in a similar fashion in CABI 6.2 to that of CABI 4.1. The Offline Reporting procedure supported within the CA Service Management solution leverages the Transactional Replication capability offered by the Microsoft SQL Server database. CABI 6.2 is then configured with the replicated instance of the database. For reporting off of CA Service Desk Manager replicated data a service desk instance is required in the replicated environment. Please visit the Offline Reporting topic under CA Service Management documentation Wiki for more details.

 

 

Where do I find education materials for CABI 6.2?

Details of CA Education courses as well as access to TIBCO Jaspersoft online learning portal is available through CA Service Management DocOps space.

 

Have a question that is not answered?

Please add your question to the comment section of this blog. We will review your question and answer your question at the earliest possible opportunity.

 

Related Links

https://communities.ca.com/message/241869353

https://communities.ca.com/external-link.jspa?url=http%3A%2F%2Fwww.ca.com%2Fus%2Fsupport%2Fca-support-online%2Fproduct-content%2Fstatus%2Fannouncement-documents%2F2016%2Fca-business-intelligence-cabi-migration-to-jaspersoft.aspx

 

Have you heard that CA Service Management has a new reporting engine? Picture1.png

If not, this is your chance! Join our July 7th, 11:00ET Community webcast to

learn about:

 

CA Business Intelligence JasperReports® Server r6.2.0 for

CA Service Management

 

This new reporting engine is replacing the CA Business Intelligence 4.1 (SAP Business Objects) as the CA Service Management reporting engine. In this webcast, learn about the exciting new capabilities, what it means to existing customers and the value it presents. Hear the CA ITSM Product Management team present:

      • The future of CA Business Intelligence 4.1 in CA Service Management
      • What’s this mean for existing CA Business Intelligence implementations
      • Introduction of Jaspersoft
      • What’s included and what’s not
      • When will it be available
      • Q&A

 

Recording HERE: CA Service Management Community Webcast The New CA Service Management Reporting Engine

 

 

Hope to see you there!

 

RSVP and Add to Your Calendar HERE:  CA Service Management Community Webcast - The New CA Service Management Reporting Engine

We are pleased to announce the availability of CA Service Management 14.1.03. This release is a value pack delivered as a cumulative patch for CA Service Desk Manager 14.1 and above.

 

The most notable addition in the release is the new xFlow user experience for your service desk analysts. It provides them with a complete contextual understanding of the work that needs to get done and why and is optimized to provide the right resources at the right time to solve issues quicker. The key features of the xFlow analyst user experience include:

 

  1. Heat: A multi-dimensional scoring model to prioritize the ticket backlog using prioritization factors that analysts use every day.
  2. Weather: At-a-glance view of an analyst's day. Weather aggregates individual queue, team queue, and environment change elements together to provide analysts with a holistic view of the current work environment and upcoming work.
  3. Work Streams: Work Streams help organize tickets in desired fashion to achieve higher degree of efficiency when analysts work across multiple queues.
  4. Command Bar: A single text box with active assistance that drives keyword-based actions to capture and manage ticket information more efficiently and quickly.
  5. Story Timeline: A sequential at-a-glance view of a ticket’s history enabling quicker understanding and easier handoffs.
  6. Suggested Experts and Solutions: Recommendations for the IT experts best rated to assist on an issue and suggested solutions based on knowledge, similar incidents and information from external sources.

 

This update also includes several quality, stability, and security improvements and bug fixes.

 

You can download your copy of CA Service Management 14.1.03 from CA Support Online CA Service Management Solutions & Patches.

 

We encourage you to visit CA Service Management documentation wiki to review what’s new in this release and how to implement the update. You can also view a Community Webcast that covers release overview.

questions+and+answers.jpeg

 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed".

           

See a question below you might have a response for? Jump In!

Help a Fellow Community Member Out!

Here are the unanswered questions for this coming week. AWESOME how everyone is pitching in helping each other out

Convert with pdm_uconv (umlaut) to UTF-8

how to list  Knowledge Report Card by owner

Nimsoft Ticket Auto Close

Can we retrieve form field values from 2 different forms on the same Request, in 1 function before Request submission?

Focus using getelementbyid

pslwriter issue

How to find UUID for any installed software in CA ITAM.

Relationship Conflicts for Scheduled Changes

 

Thank You All for Your Efforts!

Chris

questions+and+answers.jpeg

 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed".

         

See a question below you might have a response for? Jump In!

Help a Fellow Community Member Out!

ONLY ONE unanswered question for this coming week! AWESOME how everyone is pitching in helping each other out

Catalog Form Textarea format

 

Thank You All for Your Efforts!

Chris

Gutis

SpelMaster Event

Posted by Gutis Champion Jun 8, 2016

Hello Community,

Recently I have discovered how to overcome one of the most frustrating limitations of CA SDM Spel Code. The “limitation” in mind was very annoying and interfered with some of my ideas on how to improve CA SDM. It took me about 10 years and countless hours to finally overcome it

Of course I would like to share this with You guys. But … this isn’t something that I would like to give up so easily . I had a chat with Chris and we agreed to organize a “friendly competition” in which you will have a chance to find by Yourself solution for this “limitation”. The first person that will get it working will receive special SpelMaster badge. If nobody will manage, this secret will remain unrevealed.

Rules for our “friendly competition”: * Please review a short video demo provided bellow and identify what Spel Code limitation had to be solved in order to develop such functionality. Your valid guesses can be posted as comments. The correct guess will be a trigger for the next stage of competition.

This first step is intended to see if CA Service management community is interested in my findings, so if no correct answer is given within 10 days, we’ll end this all together.

* After we get correct identification of the problem to solve, I will provide an assignment to solve and the first clue that will help You do that. If no solution is provided after 5 days, I will post another clue.

* All in all, there will be 3 clues, that are scattered around the community, and You can search and use them anytime to find the solution for provided assignment, after all clues revealed you will have 10 days to earn the badge.

* You can do this individually or as a team (if so let us know who from community is the team).

 

So let’s start. Time is ticking

 

 

 

So the Spel Code limitation was correctly identified by JussiValkonen. In short the problem is how to execute external server side script and get response from it by the means of Spel Code (e.g. execute external program on the server and receive output from it).

 

Assignment is as follows:

 

  • Create a batch file on server with the following content:

 

         @echo off

          echo Output to the spel from batch file succeded!

 

  • Execute a batch file by using your custom Spel Code script and log response in stdlog file from the same Spel Code script.

 

 

 

 

To get you started here is the process on how the solution can be implemented:

 

 

 

You have 5 days before first clue will be revealed.

 

 

First step is to call Perl script from Spel code. So the first clue is hidden in this post:

https://communities.ca.com/message/241850944

Perl script can be executed as usual Spel code, but it should be
done in one particular way, and the clue how to do this is located in this post

https://communities.ca.com/thread/241738128

 

Hopefully you found a way to
execute Perl script and the batch file within that script. The tricky part is
to return output from the batch file to the Spel code. The clue how to do this
is also located in

https://communities.ca.com/thread/241738128

The main trick is that
set_return_data method in Perl is a little bit different than in Spel code. How
different – this You should try and find by yourself.

 

These are all the clues and You have 10 days left to provide us with solution and receive SpelMaster badge.

Dear CA Service Management Community Member,

With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.

 

Member Activity

Ask a Question, Get an Answer (June 3 - June 10)

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!

questions and answers.jpeg

 

Upcoming Events

CA World '16 Call for Speakers is Now Open

LAST DAY IS FRIDAY 6/10! CA World is the best opportunity to learn more about CA software and partner solutions that fuel digital transformations. And we want you to be a part of it.

 

CA Service Management Office Hours: A Live Online Chat (June 2016)

Have a question about CA Service Desk, ITAM and/or CA Service Catalog? Connect with CA Technologies technical experts to get answers via Office Hours for CA Service Management. Our team is here to help you get more out of your technology. Join us for one hour Thursday, June 9th @ 10 AM ET. NOTE - No audio is provided and all Q&A happens via online chat, making it a truly ‘fun’ event.

 

CA Service Management Community Webcast - Announcing the xFlow Service Desk Analyst User Experience

The big day is just around the corner…The day we redefine what service management means to your service desk analysts. The day they can work the way they want... The day they can deliver the kind of service your end users expect and deserve ... Introducing the xFlow user experience for CA Service Management.

 

Make sure to join our June 16th, 11:00ET Community webcast to learn about the new xFlow user experience for CA Service Management. Hear about exciting new capabilities like Cardview, Weather, Heat and Service Genius and the value they deliver to your Support organization and its customers.

 

Hear the CA ITSM Product Management and Product Marketing teams present:

All the new user experience features that redefine the service desk analyst’s day

A demonstration of the new user experience

How to get this new standard feature of CA Service Management

Q&A

 

 

service-management-chat.jpeg

 

CA Service Management

available worldwide

8am - 6pm

US Eastern Time

Additional Times May Apply


Tips and Helpful Information

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Top 10 Latest Ideas by Activity

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Survey sent only for parent ticket17NEW

Automatic Priority calculation for requests15NEW

 

That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management discussions and make your voice heard!

 

Regards,

 

Chris_Hackett

Community Manager, IT Business Management

beach.jpeg

questions+and+answers.jpeg

 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed".

                           

See a question below you might have a response for? Jump In!

Help a Fellow Community Member Out!

Here's the list of unanswered questions for this coming week:

"The selected tables were not found" when attempting Refresh Structure in Designer

Please provide a query to pull the data from 6am till 6pm in Web Intelligence portal.

Adding 'Status types' to 'follow up' comments in knowledge articles

Approval policy in Catalog

SLA time consumed

Spell from v12.1 doesn't work on v14.1

Change Asset Portfolio Port

 

Thank You All for Your Efforts!

Chris

The big day is just around the corner…The day we redefine what service management means to your service desk analysts. The day they can work the way they want... The day they can deliver the kind of service your end users expect and deserve ... Introducing the xFlow user experience for CA Service Management.

Weather.png

Make sure to join our June 16th, 11:00ET Community webcast to learn about the new xFlow user experience for CA Service Management. Hear about exciting new capabilities like Cardview, Weather, Heat and Service Genius and the value they deliver to your Support organization and its customers.

 

Hear the CA ITSM Product Management and Marketing teams present:Picture2.png

  • All the new user experience features that redefine the service desk analyst’s day
  • A demonstration of the new user experience
  • How to get this new standard feature of CA Service Management
  • Q&A

 

Hope to see you there!

 

RSVP and Add to Your Calendar HERE: CA Service Management Community Webcast - Announcing the xFlow Service Desk Analyst User Experience