Dear CA Service Management Community Member,
With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.
It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.
Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!
Have a question about CA Service Desk, ITAM and/or CA Service Catalog? Connect with CA Technologies technical experts to get answers via Office Hours for CA Service Management. Our team is here to help you get more out of your technology. Join us for one hour Thursday, July 14th @ 10 AM ET. NOTE - No audio is provided and all Q&A happens via online chat, making it a truly ‘fun’ event.
Did You Miss?
Hear about exciting new capabilities like Cardview, Weather, Heat and Service Genius and the value they deliver to your Support organization and its customers.
Hear the CA ITSM Product Management and Product Marketing teams present:
All the new user experience features that redefine the service desk analyst’s day
A demonstration of the new user experience
How to get this new standard feature of CA Service Management
Check out the Replay HERE: Replay - CA Service Management Community Webcast - Announcing the xFlow Service Desk Analyst User Experience
This new reporting engine is replacing the CA Business Intelligence 4.1 (SAP Business Objects) as the CA Service Management reporting engine. In this webcast, learn about the exciting new capabilities, what it means to existing customers and the value it presents. Hear the CA ITSM Product Management team present:
- The future of CA Business Intelligence 4.1 in CA Service Management
- What’s this mean for existing CA Business Intelligence implementations
- Introduction of Jaspersoft
- What’s included and what’s not
- When will it be available
Check out the Replay HERE: CA Service Management Community Webcast The New CA Service Management Reporting Engine
Community Member Spotlight
CA Service Management
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Tips and Helpful Information
Top 10 Latest Ideas by Activity
Encrypted fields in Service Desk37UNDER REVIEW
That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management discussions and make your voice heard!
Community Manager, IT Business Management