What you may have missed in the CA Service Management Community! June 2016

Blog Post created by Chris_Hackett Employee on Jul 8, 2016

Dear CA Service Management Community Member,

With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.


Member Activity

Ask a Question, Get an Answer (July 8 - July 15)

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!

questions and answers.jpeg


Upcoming Events

CA Service Management Office Hours: A Live Online Chat (July 2016)

Have a question about CA Service Desk, ITAM and/or CA Service Catalog? Connect with CA Technologies technical experts to get answers via Office Hours for CA Service Management. Our team is here to help you get more out of your technology. Join us for one hour Thursday, July 14th @ 10 AM ET. NOTE - No audio is provided and all Q&A happens via online chat, making it a truly ‘fun’ event.


Did You Miss?


Announcing the xFlow Service Desk Analyst User Experience

Hear about exciting new capabilities like Cardview, Weather, Heat and Service Genius and the value they deliver to your Support organization and its customers.


Hear the CA ITSM Product Management and Product Marketing teams present:

All the new user experience features that redefine the service desk analyst’s day

A demonstration of the new user experience

How to get this new standard feature of CA Service Management


Check out the Replay HERE: Replay - CA Service Management Community Webcast - Announcing the xFlow Service Desk Analyst User Experience


The New CA Service Management Reporting Engine

This new reporting engine is replacing the CA Business Intelligence 4.1 (SAP Business Objects) as the CA Service Management reporting engine. In this webcast, learn about the exciting new capabilities, what it means to existing customers and the value it presents. Hear the CA ITSM Product Management team present:

    • The future of CA Business Intelligence 4.1 in CA Service Management
    • What’s this mean for existing CA Business Intelligence implementations
    • Introduction of Jaspersoft
    • What’s included and what’s not
    • When will it be available
    • Q&A

Check out the Replay HERE: CA Service Management Community Webcast The New CA Service Management Reporting Engine


Community Member Spotlight






CA Service Management

available worldwide

8am - 6pm

US Eastern Time

Additional Times May Apply

Tips and Helpful Information

CABI4::. How to load new users

CA ITAM 14.1 - CA IT Asset Manager  - Install

ITSM  - ITAM Simple Architecture

July 7- CASM Community Webcast - Jaspersoft

USS - Required Fields Missing when updating files on Data Source

Service Desk Manager 15 days Implementation

CABI4::. SDM - Building report using conx ci_contract

How do change CMDB attributes tab

How to insert dynamic links based on the values selected at prompt level

Notification (or any other action) on call back date for the requests

SpelMaster Event

Upgrading CA SAM from 4.0.x

Where can I find Spel functions documentation?

Community GO! Following Via RSS Feeds

pdm_webstat PowerShell script for AA architecture

CABI4::. How to show column using an Icon/Arrows/image in webi as per conditions


Form for survey answer - end user - affected_end_user - customer

CA Tuesday Tip: Tuning the Animator process

On what topics in IT Asset Manager would you like to see more information?

New CA SAM Catalogs (v. 4.3.7) are available in CA Service Management

CA SDM - How to do Auto-close

SPEL How to Execute Remote Reference via Perl code

Chat Transcript - CA Service Management Office Hours: A Live Online Chat (June 2016)

Multiple CIs on Request / Incident / Problem (CR to NR lrel/brel)

CA SDM - CA Service Desk - AHD Codes - Error

CA Technologies Delivers New Agile Management Solutions to Redefine How Work is Planned, Executed and Serviced in the Application Economy


Publish schema with replication without delete replication (READPAST error)


Top 10 Latest Ideas by Activity

"Updated via EMAIL interface" auto notification4NEW

mail_from_address option per tenant9NEW

Increase Capturing of User Login/Logouts/Failed Logins to Service Catalog9NEW

Service Desk Administrator cannot copy the existing Change Classification to create new ones in a Multi-Tenancy Environment.3NEW

Cannot Customize Scoreboard in a Multi-Tenancy Environment3NEW

SDM Manual Notify - Show all Recipients in Email Sent6NEW

Add mobile browser support with APP-like usability / Look and feel6NEW

Encrypted fields in Service Desk37UNDER REVIEW

View customer info also in SDM Mobile App7NEW

SDM - Survey Notification Template7NEW


That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management discussions and make your voice heard!





Community Manager, IT Business Management