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Our CA Service Management team is looking forward to seeing our customers at CA World 2016. We have a full schedule with 16 pre-conference education sessions led by CA experts, 8 CA sessions focused on the value and vision, 4 demo pods, as well as 10 customer sessions from our vibrant CA Service Management community!


I have the fortunate opportunity helping manage our CA Service Management presence at CA World and I’m pleased to represent the hundreds of CA team members creating a great customer experience. Here are a few reasons why I’m excited about our 2016 agenda designed to help you, our Service Management customer achieve success:


  • Get “hands-on” with CA Service Management’s newest capabilities, the new xFlow analyst user experience and our new reporting engine Jaspersoft, as well as Xtraction and Unified Self-service.
  • Attend product innovation and design review sessions where you can gain insight into and provide input on future CA Service Management capabilities and direction.
  • Listen to sessions focused on various use cases for CA Service Management, including change management, software compliance, process automation, "agile" ITSM and end-to-end ITSM, as well as current trends like multi-supplier service integration.
  • Meet with CA Services personnel, our partners and your peers to understand how to drive more value from your CA Service Management investment.
  • Meet 1-on-1 with senior leadership of the CA Service Management support, development, services and sales teams.
  • Join Tech Talks or meet at the Smart Bar with the CA Service Management product management, services, marketing and architecture teams to discuss the latest solution capabilities and trends.
  • Visit our demo booth and pre-conference education sessions to understand in-depth technical and functional aspects of the solution.
  • See Ambarish Kayastha present our CA Service Management roadmap and vision.


I speak for our entire team when I say we look forward to seeing you in Las Vegas this November.


Our Agenda Builder is now live and here are some quick instructions for building your agenda*. (attached to this blog is a document with the Agenda Builder instructions as well)


Access the Agenda Builder:

  • Please have your confirmation code ready
  • You can search sessions by using the filters on the left hand side of the catalog (content area = Agile Management and interest = Service Management
  • To add sessions to your agenda, click on the plus button
  • Once you have created your agenda, you have the option to do the following; ‘Print My Agenda,’ ‘Email My Agenda,’ and ‘Add My Agenda to Outlook.’


*ONLY registered attendees can access the Agenda Builder and create an agenda. Build your agenda by logging into the registration site using your confirmation code and selecting ‘Agenda Builder.’

This Service Management Community is made up of a range of members, from newbies to veterans with over a decade experience in CA ITSM. I have seen many posts from newbies looking for guidance and receiving same but, because of the complexity of their requirement or inexperience with the toolset or conflicting time demands, it often takes weeks or months to reach their end goal.


I am interested to see how many organizations out there would be interested in engaging consulting services to help reach their Service Management goals. Which of the following would be most true of your organization?

  1. has contracted with consultants in the past but will NOT likely do so in the future.
  2. has NOT contracted with consultants in the past and will NOT likely do so in the future.
  3. has contracted with consultants in the past and will likely continue to do so.
  4. has NOT contracted with consultants in the past but may be interested in doing so to help with installation, upgrading, customizing, adopting best practices, etc.


If your answer was number 3 or 4 and you would like to discuss how I might help you reach your goals faster and get better value out of your investment please feel free to reach out to me at