Revitalized Idea Management Process

Blog Post created by CarolPiccus Employee on Feb 17, 2017

Hello Community Members!!


Yes, we heard you loud and clear -- and we LIKE hearing from you. So, we are putting renewed focus on reviewing and updating the Ideas that you share, comment, and vote on. While it will take a few months for us to update the backlog, you will start seeing regular updates on the Ideas you are submitting. Attached you will find a letter outlining our updated process and goals in regards to Idea management for Service Desk Manager (to include CMDB), IT Asset Manager, and Service Catalog. Also attached is a letter regarding our process and goals around Idea management for Business Service Insight.


Please keep the great ideas coming!


April 2018 Update: minor clarification on when ideas move to "Not Planned"