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If you were one of the several hundred ITSM or ITAM attendees at CA World last year, you know we had a great track with some highly attended sessions and demos. If you missed it, you can check out last year's Program Guide to better understand the significance and value of this event. And to make sure 2017 is just as great, if not better, we are already starting to plan CA World '17, but we need your help...


Idea.pngYour Ideas for sessions

The CA World team wants your session ideas! If there is a Service Management or IT Asset Management topic that you would like to see presented at CA World ’17, just drop us an email ( and tell us about it. We will review your idea and consider it for inclusion and seek speakers. We are interested in  general sessions, as well as Pre-conference Education sessions you would like to see.


Present.jpgCall for Speakers

The Call for Speakers for CA World '17 is open from now until until June 26th. We are particularly interested in ITSM and ITAM sessions about transformative projects, compelling use cases, and best practices to educate and empower customers. Accepted speakers receive a free registration to CA World '17. Click on the icon to the left or click here to submit your session for consideration. You can find CA Service Management and Asset Management under the Agile Management track.


We look forward to your input and to seeing you at CA World '17!

CA Service Management received a Market Leader rating in industry analyst firm Research in Action's recently published ITSM Vendor Selection Matrix: The Top 20 Global Vendors 2017. CA was tied for 1st in Execution and received 2nd in Strategy across the top 20 ITSM solution vendors.

What's more important is that this industry analyst's rating methodology is different from that employed by other analyst firms in that their ratings do not rely on vendor input (vendor survey responses, videos, briefings,...). Instead, Research in Action surveys 1,500 IT shops and bases their rating on the customer responses and their own research, thus reducing, or maybe eliminating vendor bias in the ratings. Take a look at the Full Report, where you will see how each vendor did in 8 criteria and learn about several trends impacting the future of ITSM. Enjoy!

Dear Community Member,


As part of our continued agile transformation, we are implementing a new policy regarding the delivery of solutions for the following Service Management products:  CA Service Desk Manager, CA Service Catalog, and CA IT Asset Manager.


We are implementing a new Cumulative Patch approach to delivering solutions to ensure a higher level of quality and supportability across our product suite. These cumulative patches will undergo a full QA cycle and will encompass all updates to the product since the initial GA date for that release level.


More details about the new approach can be found in the Defect Resolution Process section of the wiki.


The first cumulative patch under the new approach for 14.1 is currently in process and is expected out mid-2017. As we get closer to that release date, we will send out an update with the fixes that will be included.

Dear Community Members,


We encourage you to watch this video to learn What’s New in CA Service Management 17.0

Additionally, you may review the CA Service Management 17.0 Release Notes for a summary of all the new features and enhancements.

Dear Community Member,


In accordance with the CA Support Policy and Terms available at, we are discontinuing technical support for CA Service Desk Manager* 12.9, CA Service Catalog 12.9, and CA IT Asset Manager - Asset Portfolio Management 12.9, along with their respective service packs, cumulative patches, and supported languages, effective March 31, 2018. This will allow our Development organization to more effectively focus its resources and add value to the next release of CA Service Management.  After March 31, 2018, CA Technologies will continue to make self-service support available until the end of your current maintenance term.


At this time, we encourage you to plan for the migration to CA Service Management 17.0 (CA Service Desk Manager 17.0, CA Service Catalog 17.0, CA IT Asset Manager - Asset Portfolio Management 17.0) as soon as possible, so you can take full advantage of the features and enhancements this release has to offer. For more information on CA Service Management 17.0, please visit CA Service Management 17.0 at CA Technologies Documentation or CA Support Online (


As CA Technologies would like to make your upgrade to CA Service Management 17.0 as straightforward as possible, we are offering the following:

  • The latest supported Version/Release of CA Service Management product, at no charge, as long as you have an active maintenance contract for the respective CA Service Management product.  Documentation to help you prepare for your upgrade to the new Version/Release can be viewed under the CA Service Management 17.0 wiki at CA Technologies Documentation.
  • Engaging CA Services can help you accelerate time-to-value by assisting you with any or all parts of your upgrade.  CA Support complements our services team by providing upgrade support services to help ensure your success. Upgrade support services provides 24x7 access to CA Support and direct access during business hours to a designated support resource who will provide support on the End of Service version from upgrade start to finish, and for 30 days after your upgrade is complete.  Additional information can be found in Seven Strategies for Successful Upgrade and Upgrade Services available on   Please contact your CA account representative to receive a quote for such services.
  • Upgrade assistance from qualified local CA partners.  For more information and a list of partners in your area, please contact your local CA Channel Partner Group office, (
  • CA Extended Support, a CA Technologies support offering, that extends support for CA Technologies software product versions or releases that have reached End of Service. CA Extended Support may be available for a limited time after the End of Service date. Please note however, that in most cases CA upgrade services will provide a more cost effective and valued approach than CA Extended Support alone.  Please visit our website, CA Support Online ( for more information.


To review CA Support lifecycle policies, please review the CA Support Policy and Terms located at:


* CA Service Desk Manager 12.9 includes CA Unicenter Service Desk, CA Service Desk Knowledge Tools and CA Configuration Management Database (CMDB).

Dear Community Members,

We encourage you to watch this video to learn how to upgrade and install CA Service Management 17.0. Additionally, you can also integrate the CA Service Management products in the solution.



For more information on Implementation, see Review How to Deploy CA Service Management 17.0.