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Dear Community Member,


As noted in my post Updated Approach to Defect Resolution Process , we are in the process of testing the 14.1.04 cumulative for the CA Service Management suite. We anticipate this to be available early July and will publish an announcement when it is available to be downloaded.


This cumulative will be applicable to any version/patch level of 14.1 that you have installed and applies to the following products: Service Desk Manager, ITAM (Asset Portfolio Management), Catalog, Unified Self-Service, and xFlow.


The attached documents contain a tentative list of fixes to be included in the cumulative. The final list of fixes will be published within the wiki when the cumulative update is published.


Please be sure to review the appropriate attached documents so that you can begin plans for applying the 14.1.04 cumulative in your environments.


Thank you!

Involved in various 3rd Party product integrations from and to SDM in the past, I started to think about a whish list, which would make life easier and cheaper.

Most People are aware that SDM has very strong and rich inbound API's (SOAP & REST based),while it has a lot of weaknesses when it comes to oubound communication capabilities.


So here is my whish list:

  • What if SDM would be able to send out HTTP(S) requests based on Transactions( data record changes), natively, without the need of any external tool, supporting SOAP and REST based API's.
  • What if these http requests would be configurable and testable through the normal SDM GUI.
  • What if the HTTP requests could easily incorporate data from the context object( the record which was changed).
  • What if the response of such an HTTP request could be evaluated and a result could be written back into the context object (changed data record) itself.
  • What if you would be able to define so called webhooks, which defines the event and trigger conditions for an outbound HTTP communication.
  • What if these webhooks could be defined for any factory (object type).
  • What if these HTTP requests could be send out
    • synchronously, as part of the transaction, so that an error which may occour in the HTTP communication would abort the transaction (Save) and present the user with the error message
    • asynchronously, executed after the "Save" in the background, so that the user would not be harmed by any communication error.
  • What if failed asynchrounous HTTP requests would be automatically repeated if they have a technical error reason (timeout/connect failure due to network outage or Service unavailability) in the order they were submitted.
  • What if you would have a complete history of the HTTP communication, to be able to  check and comprehend what is and was going on.


Let me know , if you think these capabilities would be useful/helpful in your integration challenges as well.

And let me know, if you have additional ideas / whishes / comments.


Kind Regards


That is..."Speak at and Get a Free Registration". CA World 2017, November 13-17 in Las Vegas, is the place to share experiences, tips and tricks with the CA Service Management community. We are still looking for several 30 to 45-minute IT service or asset management sessions.  And the deadline for submitting a topic for consideration has been extended to July 14th. To get a flavor for what CA World's all about for service and asset management attendees, check out last year's Program Guide.


Present.jpgCall for Speakers - the details

The Call for Speakers for CA World '17 is open until until July 14th. We are particularly interested in ITSM and ITAM sessions about transformative projects, compelling use cases, xFlow use stories, and best practices to educate and empower customers. Accepted speakers receive a free registration to CA World '17. Click on the icon to the left or click here to submit your session for consideration. You can find CA Service Management and Asset Management under the Agile Management track.


We look forward to seeing you at CA World '17!